David N

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      40 comments  ·  Adobe XD: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      @Sander The error indicates Adobe Sync is either out of date or not running correctly. Looks like you’ve got the latest version for AS.

      Restarting your machine should do the trick. This help page has a few more steps to help (re-installing entire Creative Cloud is not one of them :) https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

      If you still see the problem, can you share the following log files via cloud location (WeTransfer, Dropbox etc) to xduv@adobe.com (be sure to share link for this post so we know what we’re tracking), https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      Thanks!
      Nina

      David N commented  · 

      @Nina, it works fine with the latest version of Adobe Sync. Thanks!

      David N commented  · 

      Hello, same problem with my version 3.1.0.8
      How can I update ?

      David N supported this idea  · 
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