Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

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  1. [Mac] Constant crashes on 0.6.12.17

    XD crashes more than 5 times a day , since updating last time.

    from when

    - 2016.2 after latest version update

    my pc spec is below.

    - macOS Sierra 10.12.1
    - XD 0.6.12.17 Beta

    a little improvement after trying the following.
    but, it still crashes many times a day.

    - close other software (photoshop, illustrator, slack...)
    - cleaned up storage
    - reboot the mac

    i use it every day at work.
    favorite XD :)
    thank you.

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. [Windows] Adobe XD crashes after clicking on "Export"

    1. Version 0.6.8.6
    2. Open any file (I tried the "dishy" example from adobe Xd website) --> Select an element --> click on Menu/Export... or Ctrl+E
    3. Should open a window containing saving options and file location
    4. app crashes instantly (less than an second after clicking)

    6 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Prototype links throw Internal Server Error

    Version 0.6.2.7 Beta

    I received feedback from a client that the clickthrough link I shared was no longer working. I went to my manage links page and none of my clickthrough links are now working

    This has now happened twice. I tried creating a new link and still no result

    Sample links:

    https://xd.adobe.com/view/b673ef71-6b7f-4b46-b080-5694681ce271/

    https://xd.adobe.com/view/2bdeb411-b052-45a8-8fa2-50fc51cb68a2/

    this instability is a huge problem as we were set up to run user tests. If the stability does not increase we may be forced to switch to another program

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Real time preview doesn't work - XD on Mac + Android device(nexus 5)

    Android version: Marshmallow 6.0.1
    Mac XD version: September update 0.5.22.8
    Android USB setting: MTP(media transfer protocol)

    Process:
    1. Worked on prototype in XD
    2. Connected android device(Google nexus 5) through USB.
    3. I can see that usb is connected from the charging icon on mobile device.
    4. XD mobile says "connect your device with a usb.." and when I click on mobile icon on top right in XD app on mac, it says "connect ios or android devices using usb...".

    I am not sure if there are any other settings that I missed?

    6 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Buttons not working in shared prototype online

    I'm having trouble with the full flow when viewing the prototype shared online.

    6 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve addressed this bug in our August release of Adobe XD! If you don’t seen an update immediately, launch the Creative Cloud desktop app, click the gear icon, and select “Check for App Updates.”

  6. Cursor disappears after using eyedropper

    After I used the color eyedropper the cursor turns invisible. I click around for a while but it didn't come back until I clicked on the main Apple menu at the top.

    6 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Duplicated elements inside non-master components despite master reset...

    Title says everything, I have no way to reproduce this...

    I have a master document with all my master components, one of them has a nested component, everything is working fine with the others, even when they have nested components BUT this one.

    What's happening is that in a project file (not the master one), all it's instances have a duplicate of the nested component, even after a reset, even after deleting the component from the library...

    Any ideas?

    5 votes
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    4 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  8. Open Shared Cloud file Error.

    Hi There,

    When I was working on the same file my friend shared, after some hours XD shows below message.
    (Attach : Desktop screenshot.png)

    Whenever I'm Opening the file it shows below message.
    (Attach : Desktop screenshot 1.png)

    can you someone tell me what the issue this.

    Thanks,
    Mukund

    5 votes
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    7 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  9. MacOS 10.14.1: Desktop Preview completely black, sometimes XD crash

    Clicking Desktop Preview shows black window.
    Clicking within the preview or in the title bar crashes the Application.

    MacOS 10.14.1 Beta / Adobe XD 13.0.12.14

    Will this be fixed or do I have to roll back the system?

    Thank you very much for your efforts!

    5 votes
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    bug-fixed  ·  7 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  10. Prototype switching width automatically between screens bug

    Hello, I've encountered this bug where the screens change width automatically in the online prototype:

    1. XD version 12.0.12.10
    2. Create 1920x1080 artboard, make second artboard 1920x2000 (or any height higher than 1080), link screens and publish prototype.
    3: First artboard full screen full 1920 width, go to second artboard full width 1920 but has scroll.
    4: First artboard perfect full width 1920, second artboard not full width with white borders on sides...
    5: xd prototype link: https://xd.adobe.com/view/b4689a96-edff-45e3-462e-da7cb9ac2abd-c259/?fullscreen

    This only happens online version, not in preview mode inside adobe xd.

    I really need help with this since it ruins the…

    5 votes
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    bug-fixed  ·  15 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  11. Assets reordering after creating a new symbol

    I was pretty excited with the latest update that I could organize my assets in an order that works best for me. I spent some time going through my current project in reorganizing my symbols and as soon as I created a new symbol the order got all jumbled up. I went through and reorganized them again, later on created a new symbol and once again they got jumbled up again.

    I was excited for this improvement but disappointed it isn't working out.

    5 votes
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    7 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  12. Exporting SVG is not accurate

    Importing into Illustrator brings some issues concerning the correct color assignation for some elements. Everything else seems to be at the correct place.
    In internet browsers the svg file looks alright but my colleagues have issues importing the files into their development environment, same as I do in illustrator.
    Please fix!

    5 votes
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    7 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  13. Duplicates in Symbol Library

    Before I updated Adobe XD, I would only have one set of symbols in my library. After the update, the symbol library just duplicates itself and now I have different symbol attached to different artboards. It very hard to make a color or size or even text updates.

    It's not the first time i'm encountering this problem. What I did for the first time is i delete all symbol and recreated them. Then re-add them to my artboard. I was able to do that because I would have only a few artboard then, but as the artboard grow, it's very…

    5 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Editing character styles doesn't apply it to all characters

    This bug looked to be resolved back in November but I believe it's back. I have steps to recreate the bug.

    XD Version:
    5.0.12.8

    Steps to Reproduce Issue:
    1. Create a character style.
    2. Create text block, type anything.
    3. Apply the character style from Step 1.
    4. Go back to the text block that was created in Step 2 and add new text.
    5. Edit your character style. You should see everything working as it should.
    6. Go back to the text block that was created in Step 2 and add new text again.
    7. Edit your character style.…

    5 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Published mockup - full screen mode issue

    fullscreen mode on the web mockup preview no longer fills based on viewport size... it used to work as expected but now its way larger and I have to scroll unnecessarily

    the original size of my file is 1080 x 1920 px

    5 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I found out what happened – the setting “?featureset=fullscreenScaleToFit&fullscreen” was only meant as a temporary option. This has now been disabled as the feature is not meant to work that way. Sorry about that! I wish I had another setting to share that will do the same thing.

    The team is working on investigating a few options. I encourage you to open a feature request and add any details you want the team to be aware of. This will help a lot when working on future improvements.

    Cheers!
    NIna

  16. freeze when opening file

    When I open a XD file, sometimes it open a freeze window (Look attach File). I can't do anything except close the window.

    It happen only when an other xd file is already open.

    Windows 10 pro
    V 1709
    Build 16299.15

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The issue described here is due to incompatible video card drivers. Vendor we see this with the most is nVidia. I encourage you to update the drivers for your card.

    If issue persists after driver update, please check the forum to see if others have reported same or open a new report.

    Thanks!
    Nina

  17. [Win 10 Fall Creators Update] Ctrl + Shift + Arrow align - weird behavior

    When i press Ctrl + Shift + Arrow at normal working speed the shortcut doesn not work - objects just nudging instead of align.
    But when i press Ctrl + Shift, then wait a second, and then press Arrow the objects aligns properly.

    Another weird behavior - when pressing Ctrl + Shift + [ it just send backward (for the first time) instead of send to back. The second time is ok.

    Generally i have some weird issues with shortcuts in XD.

    Windows 10 Pro 10.0.16229
    XD 1.0.12.19

    5 votes
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    bug-fixed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. [Windows] Installer does not allow installation for machines that meet the minimum system requirements (J39577)

    Our installer now has a way to detect whether or not your system is supported, which is great. Unfortunately, it’s a little too aggressive and tells us that some systems are not supported, even though they are. If this is happening to you (and you do meet the minimum system requirements), change your date format on your system by launching Control Panel > Clock, Language, and Region > Change date, time, or number formats. From there, change the “short date” format to M/d/yyyy. Then launch the Creative Cloud desktop application, select the gear icon, and click on “Check for App…

    5 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Jens:

    Sorry to hear you’re experiencing issues with installation.

    The bug referenced in this report has been long fixed. If you’re experiencing problems installing XD and you think it might be due to system requirements, be sure to review our current page for this, https://helpx.adobe.com/xd/system-requirements.html

    If you find your system meets the requirements and you still see problems, please file a new bug report with XD version, OS version, Creative Cloud logs and detailed steps on what you’re seeing (ie, error dialogs, etc). https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks!
    Nina
    Adobe XD

  19. Error 503

    Got this error during Presentation. Please help

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    bug-fixed  ·  corrinna responded

    Hi,

    yesterday there was a service outage that impacted all adobe.com domains. I’m really sorry you ran into this. It shoudl be resolved now.

    Corrinna

  20. Ctrl functions not working

    The Ctrl functions work sometimes right when you open a file but then start doing crazy things. Sometimes when I hit Ctrl it tries to open and file, sometimes it tries to export an artboard, sometimes it repeats a grid. This occurs without even hitting function combinations such as Ctrl +/-. I'm on version 0.6.20.7 beta.

    5 votes
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    bug-fixed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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