Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Shared Prototype Quality is bad

    When i publish a prototype, and send the link to my various colleges, the quality of the prototype is not the best. Majority of it blurry. Especially text. I am running version 6.0.12.

    3 votes
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      3 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Anita!

      Thanks for sharing your feedback. Do you happen to be on Windows system browsing prototypes in Chrome? I’ve been noticing this seems to be the combo where folks are seeing the most problems with quality in prototypes.

      If you happen to be on Chrome, did you try loading in different browser (Firefox, Edge, etc)? Does it still look bad there as well? There’s an option in the Display Settings for scale that sometimes recommends a larger number than 100% (based on your display). If it’s scaled to a larger size it can sometimes result in prototype images rendering poorly. The team is actively looking at improving on that.

      Let me know if any of the above scenarios apply to you and if you’ve found the workarounds help or if there’s something else going on.

      Thanks!
      Nina
      Adobe XD

    • Exporting prototype freezes

      On exporting a prototype the progress freezes at 50%. It does nothing for ages and Im forced to quit and still cant produce a prototype. Ive tried with various files, all the same.
      Not very happy with this.

      3 votes
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        bug-needs-more-info  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • XD files created in windows, not opening in Mac

        I created this file in the beta version of XD. I'm not being able to access this file in Adobe XD 2018 version mac. However, it is opening fine in Adobe XD 2018 version windows.

        3 votes
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          7 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Prototype link doesn't scroll

          I did a scrolling web page and shared a prototype link with 2 more people. One of them gets to open the link properly, the other can't get to scroll the page and can only see half the page, just the viewport height

          3 votes
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            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Crash on SVG resize

            1. Import SVG file
            2. Edit this SVG outside XD
            3. Import modified SVG
            4. Resize modified SVG
            5. Crash!

            XD 4.0.12.6

            3 votes
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              2 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Can you share with us the modified SVG file that crashes when you resize it? Did this happen just once, or does it happen any time you try resizing this asset?

              Also, let us know what OS you are on and we can give you instructions for gathering a crash log which will help us further to diagnose the problem.

              Thanks.

            • XD crashes when trying to open CC Library

              XD crashes everytime I open the CC library panel. The cloud icon animates and then the app crashes.

              This is on a Win10 PC using XD v0.8.22. I've uninstalled XD removing all app settings and reinstalling. I only have XD open, no other Adobe app is running.

              3 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Exporting PDF

                When I export all my artboards to a single pdf the order of the boards gets mixed up. I'm using a windows os by the way.

                3 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Cannot open or save new or existing .xd files worked on previous (same version).

                  1. Version 0.6.12.17 (macOS Sierra 10.12.3)
                  2. Whilst a .xd file is open File > Save as or File > Save. Or File > Open Recent
                  3. Any file created new or opened up previously should save
                  4. Does not save nor cannot open recent file (see attached)
                  5. See images attached showing both issues.
                  Bonus. My username contains no complex characters
                  FYI. Save rebooting, I'm about to lose 2 days worth of work so any solution on how to save my work would be helpful

                  3 votes
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                    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hello Lulu:

                    Apologies for the delayed reply. Are you still encountering this problem? If so, it may be a problem with the Creative Cloud login. You can exit XD, log out and back in and reboot your system for good measure. If that doesn’t fix it, run the Creative Cloud cleaner, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

                    Hope this helps!
                    Nina
                    Adobe XD

                  • Text Alignment Gets Off When Scaling

                    When a group of items is scaled to a small size and then back up to a large size the alignment gets totally off. If everything was centered it becomes not centered. This happens when the shift button is down or not down and with responsive resize on or off. This makes designing for different screens very difficult because you can't just hold shift and scale a group without everything getting messed up.

                    2 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • "Sorry, we can't open this document" on Cloud Document

                      - Adobe XD (Feb 2019 update)
                      - Creative Cloud 4.8.0.421
                      - Creative Cloud Sync 4.1.0.29
                      - Windows 10 Pro 64-bit (10.0, build 17134)

                      Let me explain the issue here
                      I was using XD and was working on a cloud document
                      Then my laptop shutdown abruptly
                      Ever since I restarted the laptop and I tried to access the particular cloud document I was working on, it gives this error "Sorry, we can't open this document". Meanwhile, it shows as part of my Cloud Documents.

                      The blue marker in the image is pointing at the document I have an issue with

                      2 votes
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                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello Olamide:

                        Does this happen with this one document only? I know it sounds simple but wondering – have you had a chance to restart your computer since you saw this problem?

                        If you did and it still occurs, can you run the Creative Cloud log collector https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the resulting file to me by email xduv@adobe.com (you may need to upload to shared location – in this case I suggest WeTransfer.com)

                        Thanks!
                        Nina
                        Adobe XD

                      • Extensis Suitcase Fusion 9 Not syncing adobe fonts to XD

                        Windows 10 (current version/updates)
                        Adobe XD (latest update)

                        My Adobe fonts will not work in XD when using Suitcase Fusion 9 to manage Adobe fonts. Every other adobe app works fine but XD chooses to not show the Adobe fonts even though they are activated. Or when it does and you select one nothing happens (font does not change in XD). I have tried deactivating and reactivating fonts, uninstalling and reinstalling XD, reinstalling Fusion 9, everything!! I just want the fonts to work so I can use this app!
                        This is soooo problematic because I will be working on a…

                        2 votes
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                          0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        • Problem exporting your asset

                          I get a message every time to try to export to AE.

                          "There was a problem exporting your asset."

                          XD CC version 16.0.2.8

                          I'm on MacOS Mojave Version 10.14.1

                          I've uninstalled and reinstalled XD several times.

                          Please help!

                          2 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • I can't open XD

                            When you try to open it, it just crashes and closes

                            2 votes
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                              bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                            • Export to After Effects is not working since last update

                              Version of Adobe XD: 15.0.12

                              Install a new version of XD (15.0.12).
                              Open any file and try to export any shape, picture or text.

                              Expected result: Successful export to After Effects CC 2019 (16.0).
                              Actual result: Disabled button of export to After Effects. Export isn't working by pressing Ctrl + Alt + F.

                              2 votes
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                                2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fixed position item disappears

                                I have set up a page to include a fixed position item on the page. When I select fixed position check box and click preview or check my preview link the item disappears. When I unclick the fixed position box the item reappears. Seems to be a bug with the fixed position tool.

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Dragging elements off artboard become hidden (intermittently)

                                  Weird issue I noticed happening the other day, and again just now. Some elements stay linked to the artboard they previously occupied even after I've dragged them off. I don't always notice this has happened, until I select an artboard and notice elements surrounding it suddenly appear, then disappear when the artboard is deselected.

                                  1. Version 15.0.12.8

                                  2. Select an element and drag it off an artboard.

                                  3. I expect the element to stay visible; I expect the element to stay visible even though it is not attached to an artboard.

                                  4. Sometimes the selected/dragged element immediately becomes hidden, even…

                                  2 votes
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                                    1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Double paste

                                    Good evening to all. Everytime I paste text from different source (blocknotes, website) it happens twice. So the simple Ctrl+c, Ctrl+v results in a double text paste.

                                    2 votes
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                                      1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 2 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Autosave causes XD to crawl to a halt, while working in it

                                        First off, I think that autosave is great, but ...

                                        When I am working in my file, which has just under 200 artboards, I might make a tiny edit say copy a group from 1 artboard to another, and mid edit it'll start saving, causing XD to freeze for a few seconds. So the autosave is interrupting my ability to do a simple task like renaming a group.

                                        It's extremely frustrating that it happens while I'm working on it.

                                        2 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Prototype

                                          1) Version: 14.0.42.14
                                          2) While prototyping major effort is disappeared. In 1st picture we dont know how many Art boards are being selected and are linked.In the 2nd image i could only see only 1/4 screen but as per 1st image more than 4 screens are linked. There could be an option showing "No of Art boards are being linked". So, that we dont have to manually account the Artboard every time to re-confirm in the Prototype link.
                                          3. Knowing no.of linked artboards would help before creating a Sharing link so that we dont miss out on any artboard
                                          4.…

                                          2 votes
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                                            0 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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