Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Make XD run stable! fix bugs instead of releasing features.

    I like that Adobe has released a multi platform prototyping tool with XD. Anyways it sometimes can be very very annoying working with adobe xd, since it has so many bugs. Instead of releasing new features I belive Adobe should be more focused on getting XD stable and bug free!

    3 votes
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      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hello, see below for answers.

      - Doesn’t react to key-events anymore (happens very often)

      I think this may be due to known issue, https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346 While not completely fixed, our latest release (XD 14) has some improvements.

      - Doesn’t sync to the cloud correctly (Icons, images, etc. don’t showing up on cloud-prototype – I think in export-files as well)

      I’m not sure if you mean, updating your prototype doesn’t show the changes made in the file, or saving to cloud drive does not sync the file. Can you clarify?

      - Sometimes vertical scrolling by clicking shirft + scroll, doesn’t work (it is zooming instead of scrolling sidewards)

      I think this is another symptom of the above keyboard response issue.

      - No Pointer-Event, when hovering a project in cloud.
      Can you share more details about this? I’m not sure what you mean.

      - Clients cant log into the prototype and have to…

    • The size of canvas(body) depends on high of browser.

      The size of canvas(body) depends on high of browser. The body should be full screen sized but its have only half of real size.
      https://www.dropbox.com/s/isli4kispsp22eu/23.wmv?dl=0
      windows 10
      chrome

      3 votes
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        15 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
      • Firefox: links in broswer view are shifted when artboard is to long.

        Version of Adobe XD: 13.1.32.8

        Steps to reproduce the issues:
        - Create two artboards
        - Make the first artboard at least 5000px tall and add an element to it
        - Link the entire artboard to the other artboard
        - Save, then publish a prototype
        - Open the link in Firefox
        - Hover around the first artboard and you will find that the right side and bottom of the artboard is not linked (no pointer cursor).

        If the artboard is around 3400px tall or shorter the link does not shift. It seems that as soon as the artboard goes taller than…

        3 votes
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          2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →

          Greetings Colin:

          Thanks for the detailed steps + XD file!

          I did some looking and here’s what I found. On the prototype you share, I am able to reproduce the problem you state. When opening the file in XD, I noticed that you had vertical scrolling enabled on both artboards. On the home artboard viewport was set to the height of the artboard (5000). I changed that to be 1080 and now when looking at the published prototype the bottom right shows that it has a link to another artboard. However, I do notice that along the right edge there’s a buffer where it doesn’t trigger the hand pointing cursor. https://xd.adobe.com/view/48fba056-d3c5-41bd-622d-907681ca931a-3eca/ (added a shape at the bottom right for visual reference).

          Looking into it more but hope the above helps in case you’re working with taller than 3400px artboards.

          Thanks!
          Nina
          Adobe XD

        • XD not displaying web images after project reopen

          When you are drag & drop images into the project from the net, and save the project, next time XD not always show every image. If you replace the missing images (from web), and save it, it sometimes remembers the replaced images, sometimes it's not. And XD not even let know if something is missing, just ignores everything. At least nice to have some kind of missing asset or something. Right now the only workaround for this issue is if you save every image you want to use, and drag & drop it from HDD.

          It's relevant to me because…

          3 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Items keeps going into the pasteboard instead of within the artboard

            Trying to create auto animate between two artboards. When I need to put the items outside the artboard, it goes into the pasteboard.

            There is a workaround to put them in the group so a part of it stays in the artboard. But it's still not good enough.

            3 votes
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              bug-needs-more-info  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
            • XD keeps crashing after October 2018 Update

              MacBook Pro (15-inch, 2016)
              Processor 2.9 GHz Intel Core i7
              Memory 16 GB 2133 MHz LPDDR3
              Graphics Radeon Pro 460 4096 MB
              Intel HD Graphics 530 1536 MB

              After using XD every half an hour to 1 hour or so, the program becomes unresponsive. And eventually having to force quit the software or restart my computer again and again.

              According to my activity monitor, XD takes up the most memory at 5GB.

              3 votes
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                bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
              • Error 44 when trying to update published Design Spec

                FIX THIS! I know you're aware of it, I've read what to do about mitigating it and nothing you suggest works. Your software is broken so stop screwing around and fix it, because you are costing all of us that took a chance with you time and money.

                And by the way, the fact that you haven't fixed this in months has convinced me that XD is going to end up bloated garbage like the rest of CC is now, so I will be doing all future projects with Sketch or Invision studio, because they fix their bugs in a…

                3 votes
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                  bug-needs-more-info  ·  3 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                • Long Press for menu not working

                  I just upgraded XD V13 on iOS and the long press for menus no longer works. Long press brings up a dialogue "No Microphone Access....." How can I access the menu now?

                  3 votes
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                    limitation-with-workaround  ·  7 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                  • shared prototypes not visible

                    Please refer to the attached video.

                    one of the stakeholders reported she couldn't see the new prototype at assets.adobe.com. I shared it with her. We found out, they appear when toggling to the listview and back, or when resizing the browser window.

                    After a browser refresh, the same behaviour occurs. Only one prototype is visible, the others appear after resize or toggle list / grid view.

                    Is this a known issue?

                    3 votes
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                      2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                    • svg files

                      Can not open files svg files!

                      Fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                      3 votes
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                        bug-investigation-in-progress  ·  4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
                      • prototype

                        Prototype dosen't load propaly or dosen't load at all after last update.

                        After the last update of xD I have been unable to share prototypes with my clients. After I generate the link, the following problems occur:
                        1. The homepage design doesn’t show at all in Google Chrome (69.0.3497.100) After preloader, the animation doesn’t load anything, but if one of the arrows is pressed, it shows other pages.
                        2. Sometimes only some of the elements appear, but not all elements included in the design in Google Chrome (69.0.3497.100) and Mozilla FireFox (62.0.2)
                        3. It takes a long time to load…

                        3 votes
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                          0 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello George:

                          Thanks bunches for the detailed report. I think what you’re seeing is something that came up in Chrome that is fixed in their next release (70). Our team is also working on updating our web player to better handle this scenario in case there’s issues with the browser in the future.

                          Not sure what’s going on in the Firefox case – I’ve got FF 62 on Mac and its loading great for me. I’ll give it a try and update.

                          Thanks!
                          Nina
                          Adobe XD

                        • unselectable layers under blocked layer

                          When I block a layer (A) that cover a layer (B) the layer (B) is not selectable.
                          this is a problem for designers from photoshop ,it use a different more logical behavior. In PS when i block a layer (A) a can't do nothing to it but i can easly select everything is "behind". In XD the only solution is move the Layer (A) and it is not a good UX for a Ux software :-D

                          3 votes
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                            limitation-with-workaround  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                          • XD pastes last copied thing from XD and not other applications

                            Adobe XD 11 (August 2018)
                            Macbook Pro 15" 2017 - Mac OS High Sierra

                            Sometimes when I copy from illustrator and paste to XD, it will paste the last thing i copied from XD itself. However if i go back to illustrator and past, it will paste what it copied from illustrator.

                            I know this is an Adobe XD issue because I encounter the same issues sometimes trying to copy images from web.

                            Closing XD and opening it again, does solve the issue.
                            but this bug has been here since I believe June release

                            3 votes
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                              1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                            • Unable to Publish when on VPN

                              Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

                              There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
                              - Communication over port…

                              3 votes
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                                3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                                Configure Charles
                                1. Launch the Charles app
                                2. Enable SSL Proxying for the endpoints used by XD
                                3. Go to Proxy → SSL Proxying Settings…
                                4. Click the “Add” button
                                5. Add the following hosts (leaving other fields blank):
                                - Host: *.adobelogin.com
                                - Host: *.adobesc.com
                                - Host: *.adobe.io
                                - Host: *.amazonaws.com
                                6. Set Recording Settings
                                - Go to Proxy → Recording Settings…
                                - Select the “Include” tab
                                - Add the following hosts (leaving other fields blank):
                                - Host: *.adobelogin.com
                                - Host: *.adobesc.com
                                - Host: *.adobe.io
                                - Host: *.amazonaws.com
                                7. Quit Charles

                                Publish a prototype from XD
                                1. Launch the Charles App
                                2. Switch to the Sequence view in Charles
                                3. Launch XD and open a design file
                                4. Select the Share icon
                                5. Select Publish Prototype
                                6. Click “Create Public Link”
                                7. When the operation completes, return to Charles
                                8. Select File → Save Session As…
                                9. Provide a file…

                              • Latest Release Bugs

                                1. Shortcuts for saving files and grouping objects don't work when we have many slides in production on a single file.

                                2. Adobe XD freezes after PC wakes up from sleep. Resumes after 10 secs, Max.

                                3. Adobe XD Unable to Launch at first start after a fresh reboot. Works perfectly after a slight delay at 2nd time.

                                4. Exo font when used gets the top of the words cut of during typing, which makes us unable to see what's being written. But displays all of it after finishing writing.

                                All of the above can be reproduced.

                                I am using…

                                3 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Using "Background Blur" slows down Adobe XD

                                  Whenever I use "Background Blur" on an object, the software starts lagging and sometimes it also disables any keyboard actions.

                                  System specs -
                                  - Windows 10 64-bit
                                  - 8 GB Ram
                                  - Intel i3 3rd generation

                                  3 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • WOW. WOW. WOW. AND WOW.

                                    Another update pushed that broke several BASIC operations.

                                    It's now impossible to select a single artboard, then OPTION + DRAG it to duplicate. Sweet. Just a basic thing from a program where DUPLICATING and MOVING artboards is essential to the entire prototyping process.

                                    Before that, we couldn't select multiple elements and retain their links.

                                    Who approves these updates?

                                    3 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • cannot read property 'postscriptName' or null

                                      It tells me "cannot read property 'postscriptName' or null" and then showing just a blank page. Reboot, re-install, older version doesn't work.

                                      Win10/64,

                                      XD - 8.022.11

                                      3 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Unable to update or create new web link

                                        I am not able to create or update my project online. It processes 50% and then crashes the application. This has happened a couple of times and is a little annoying as in urgent situations I am not able to publish prototypes. Please have a look into this matter.

                                        3 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • published prototype loading

                                          Published prototype pages sometimes take a long time to load, making the experience not good enough to show clients. This should be all loaded at the start instead of every time a user clicks - I can't use this feature for user testing which is the whole point.

                                          3 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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