Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Privilege lowering failed! Error: 1314 - Error: 191

    I am an enterprise user that has a rights managed system. Someone has spent a long time configuring the Enterprise hand shaking to allow Adobe CC to install software applications with elevated privileges on our systems. Photoshop, Illustrator, InDesign all work, But CC hits this road block when XD tries to install. It worked just fine until the latest Windows update, but apparently it broke the credentialing permissions in XD. I had a previously working version but had to replace my HD on my laptop which required me to reinstall the Adobe CC. I am now locked out of editing…

    4 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Preserve Scroll Position" is always activated although I didn't activate this option

    All my Prototypes behave like the option "Preserve Scroll Position" is activated although I didn't activate this option.

    Im unsing Adobe XD Version 8.0.22.11 on Windows 10.

    4 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    @Christoph, I think the issue Rob is seeing is different from what you’re describing. It would help to have link to your prototype with details steps of what you’re doing and where it’s not working.

    @Rob – I think you may be hitting a limitation with how things are setup based on what you’re trying to do. Wonder if adding dissolve transition improves the user experience?

  3. After opening Sketch-Dokument fonts can't be found

    In Sketch I had the "Open Sans Bold" "Open Sans Extrabold" etc. When I open the document in XD it can not find the fonts (but they are activated in FontExplorer X Pro via Typekit). The error message says: Missing fonts:

    OpenSans-Bold-Regular
    OpenSans-Extrabold-Regular

    It adds the word "regular" after every font!

    4 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. XD files created in windows, not opening in Mac

    I created this file in the beta version of XD. I'm not being able to access this file in Adobe XD 2018 version mac. However, it is opening fine in Adobe XD 2018 version windows.

    4 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe XD file won't open

    I can't open any XD files, the only solution I have to open files is using the "Recent Files" that are listed when I first open the app. It works on files I have created but doesn't work on files others have created.
    Adobe XD version 4.0.12.6

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Some elements of an icon are missing in the exported svg file.

    1. XD for Windows (3.1.12.2)

    I exported an icon which consists of different elements. Some of them won't show in the exported file. I suspect, that this might have something to do with the fact that they are made of an union.
    I have attached 3 pics, (how/what I exported, the result, and the element missing)

    4 votes
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    bug-fix-in-progress  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Canvas/Artboards getting clipped by large gray area

    1. MacOS Mojave 10.14.4 | Adobe XD 18.0.12.9
    2. Not sure. Seems to happen when I open my laptop from a rested state.
    3. The canvas should be in full view
    4. A large grey area is overlapping my canvas & dartboards.
    5. Attached

    I can correct this by exiting the app and restarting, but that's inconvenient to my workflow.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Repeat grid missing after export to jpg

    I discovered that some of my repeat grids are missing after exporting to jpg.

    For example, I have very long page for some project (25000px height) and there are multiple repeat grids on same page. I made first one and copied whole repeat grids 3 times. After I export my design as jpg, the 1st and 2nd one are there, but 3rd one is missing after export. I tried to move my 3rd repeat grid up, just bellow 2nd one and then it's there, but that's not option for me, I need this repeat grid at the end of the…

    3 votes
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    2 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  9. Colour Palette Bug

    Colour Palette Bug

    Hi I am using Adobe XD with version 17.0.12.11 . While dragging the point of colour from colour palette to change the colour of something whole xd freezes and colour changes very slowly.

    3 votes
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    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cannot open .xd files located in Box Drive

    1. Adobe XD CC Starter 16.0.2.8 on Windows 10 Professional 1803 / 1809
    2. Repro step- Double-click an XD file located in the Box Drive folder.
    3. We expect to be able to open XD files from synced drives in the same way that they work from the local filesystem.
    4. The XD application opens and users are presented with 'There was an error opening the file (Error code: 165) ' . Launching XD manually and then attempting to open the file from within the application doesn't work either, there is no error but the file is not opened and…

    3 votes
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    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Chris:

    Do you see this problem when working with local files? Doesn’t seem like it but wanted to confirm.

    The best way to have files synced to cloud, is by using XD Cloud file saving, https://helpx.adobe.com/xd/help/manage-work-cloud-documents.html

    To help investigate what might be happening, can you do the following:
    - Run Creative Cloud log collector tool
    - Post resulting logs in cloud drive (WeTransfer, Dropbox, etc) and share link with me xduv@adobe.com, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks!
    Nina
    Adobe XD

  11. Continuous lagging/ freezing when working in Design mode

    Version: 16.0.2.8 Creative Cloud Sync 4.2.0.25

    Running on:
    macOS Mojave v10.14.2
    Processor: 4GHz Intel core i7
    Memory: 32 GB DDR3
    Graphics: AMD Radeon R9 2048MB

    Hello,

    When clicking on images, text boxes, menus or scrolling around the screen, everything lags/ freezes for a few seconds before catching up with its self.

    To reproduce the issue: open a working file and click on menus, text boxes - anything interactive.

    The issue seems to be intermittent and varies from making working in the app impossible to just being a bit of a hinderance - most of the time it's somewhere in the…

    3 votes
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Adobe Illustratorからコピペすると、フォント情報が正しく引き継げない

    # 再現方法

    1. Illustratorで「ABCD」とテキストをうち「游ゴシック体 Bold」を指定
    2. XDで新規ファイルを作成
    3. 1のテキストをコピーして2にペースト
    4. [発生] 貼り付けたテキストが「游ゴシック体 bold」(※Bが小文字)になっており、フォントの表示が正しくない。
    5. 4のXDファイルを名前をつけて保存し、閉じて、開く
    6. [発生] 「1個のフォントが見つかりません。環境にないフォントを表示」というエラーメッセージが出て、「• YuGothic-bold」が無いと言われる。

    # 問題点

    Illustratorからコピペした場合にきちんとフォント情報が正しく引き継げていません。
    その他の日本語フォントでも起こります。
    エラー部分で表示されるフォント名もUIの表記と合わせて日本語にするべきではないでしょうか?

    # 環境

    XD 15.0.12.8
    Illustrator 23.0.1

    3 votes
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    bug-filed  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  13. We can't verify your subscription status

    When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

    Any idea? Thanks

    3 votes
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    11 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  14. Dragging elements off artboard become hidden (intermittently)

    Weird issue I noticed happening the other day, and again just now. Some elements stay linked to the artboard they previously occupied even after I've dragged them off. I don't always notice this has happened, until I select an artboard and notice elements surrounding it suddenly appear, then disappear when the artboard is deselected.

    1. Version 15.0.12.8

    2. Select an element and drag it off an artboard.

    3. I expect the element to stay visible; I expect the element to stay visible even though it is not attached to an artboard.

    4. Sometimes the selected/dragged element immediately becomes hidden, even…

    3 votes
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    bug-filed  ·  6 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please fix: Layout Grid (Columns, Rows, Margins, Gutter)

    Hi please can you explain why the following doesn't work?

    How is this feature complete?

    Off centre grids?

    Adding equal margins either side results in the other being changed automatically to the wrong width?

    1900px document

    I want a 1300px grid with 30px gutter.

    1900 - 1300 = 600

    600 / 2 = 300

    Margin left 300 and then margin right automatically changes to 310?

    Grid becomes off centre and 1290???

    Huh?

    3 votes
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    bug-needs-more-info  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. XD not processing font weights properly

    Hi, we are using XD version 14.0.42.14 on a MacOSHigh Sierra 10.13.6 and we have trouble with font weights in a same text bloc.

    We can create the text zone without any problem. We then set the selected words in both bold and regular weights - in the same font. All is good.

    Then when we close and reopen the file later, the bold and regular gets completely random in our text and we have to make it all over again, numerous times.

    We've had this issue on various files, on various fonts as well. We always use Google fonts,…

    3 votes
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Autosave causes XD to crawl to a halt, while working in it

    First off, I think that autosave is great, but ...

    When I am working in my file, which has just under 200 artboards, I might make a tiny edit say copy a group from 1 artboard to another, and mid edit it'll start saving, causing XD to freeze for a few seconds. So the autosave is interrupting my ability to do a simple task like renaming a group.

    It's extremely frustrating that it happens while I'm working on it.

    3 votes
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    bug-needs-more-info  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. installed plugins missing after updating XD

    After updating to the latest version of XD, my installed plugins where gone and I've had to reinstall them again.

    3 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. changing language from German to English in XD CC 2019

    I uninstalled and reinstalled Xd after updating my language preferences in Creative Cloud 2019. All my other Adobe apps are fine and in English, but Xd stays in German no matter what. My MacBook is in German, but I work in English in CC.
    I found identical bug problems of CC users listed here, but the problem still remains for me.

    3 votes
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    3 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Preserve scroll position flashes top of artboard briefly

    1. Version 14.0.42.14

    2. How to reproduce: move between two artboards with preserve scroll position turned on while scrolled down. Keep default transitions (dissolve).

    3. Expected: goes from artboard 1 to artboard 2 while maintaining position and transitions smoothly.

    4. Actual: briefly flashes the top of artboard 1 before showing artboard 2 at preserved scroll position

    5. Video included.

    Am I missing something? Or did the new update cause this little glitch?

    3 votes
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    0 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
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