Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. WOW. WOW. WOW. AND WOW.

    Another update pushed that broke several BASIC operations.

    It's now impossible to select a single artboard, then OPTION + DRAG it to duplicate. Sweet. Just a basic thing from a program where DUPLICATING and MOVING artboards is essential to the entire prototyping process.

    Before that, we couldn't select multiple elements and retain their links.

    Who approves these updates?

    3 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Unable to update or create new web link

      I am not able to create or update my project online. It processes 50% and then crashes the application. This has happened a couple of times and is a little annoying as in urgent situations I am not able to publish prototypes. Please have a look into this matter.

      3 votes
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • published prototype loading

        Published prototype pages sometimes take a long time to load, making the experience not good enough to show clients. This should be all loaded at the start instead of every time a user clicks - I can't use this feature for user testing which is the whole point.

        3 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • XD takes too many system resources when Windows is locked

          Hey Adobe,

          XD (great program, thank you!) eats a huge amount of system resources when my Windows laptop is locked. I know this because my computer becomes an airplane (the fan becomes so loud it sounds like a jet engine) when my computer is locked, but only when I have XD files open. I think it is trying to keep the file in memory, but whatever it is, it needs to get better. I had 7 or 8 XD files open just now, locked my computer to go to the bathroom, and when I came back the computer was once…

          3 votes
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Not showing all the art boards on the Published Prototype Links

            I have over 200 art boards in Adobe XD,
            but when I publish the prototype and look at the link online it only shows 50 art boards instead of 200 art boards

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Greetings:

              It’s possible you have some artboards wired for interaction. In this case, the workflow is published and the artboards not wired will not appear in the prototype. To publish all artboards in a project, the interaction wires should be removed.

              If you’re seeing something that described above, comment further so we can look into it.

              Thanks!
              Nina

            • Shared Prototype Quality is bad

              When i publish a prototype, and send the link to my various colleges, the quality of the prototype is not the best. Majority of it blurry. Especially text. I am running version 6.0.12.

              3 votes
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                3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hello Anita!

                Thanks for sharing your feedback. Do you happen to be on Windows system browsing prototypes in Chrome? I’ve been noticing this seems to be the combo where folks are seeing the most problems with quality in prototypes.

                If you happen to be on Chrome, did you try loading in different browser (Firefox, Edge, etc)? Does it still look bad there as well? There’s an option in the Display Settings for scale that sometimes recommends a larger number than 100% (based on your display). If it’s scaled to a larger size it can sometimes result in prototype images rendering poorly. The team is actively looking at improving on that.

                Let me know if any of the above scenarios apply to you and if you’ve found the workarounds help or if there’s something else going on.

                Thanks!
                Nina
                Adobe XD

              • Exporting prototype freezes

                On exporting a prototype the progress freezes at 50%. It does nothing for ages and Im forced to quit and still cant produce a prototype. Ive tried with various files, all the same.
                Not very happy with this.

                3 votes
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                  bug-needs-more-info  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Prototype link doesn't scroll

                  I did a scrolling web page and shared a prototype link with 2 more people. One of them gets to open the link properly, the other can't get to scroll the page and can only see half the page, just the viewport height

                  3 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Crash on SVG resize

                    1. Import SVG file
                    2. Edit this SVG outside XD
                    3. Import modified SVG
                    4. Resize modified SVG
                    5. Crash!

                    XD 4.0.12.6

                    3 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Can you share with us the modified SVG file that crashes when you resize it? Did this happen just once, or does it happen any time you try resizing this asset?

                      Also, let us know what OS you are on and we can give you instructions for gathering a crash log which will help us further to diagnose the problem.

                      Thanks.

                    • XD crashes when trying to open CC Library

                      XD crashes everytime I open the CC library panel. The cloud icon animates and then the app crashes.

                      This is on a Win10 PC using XD v0.8.22. I've uninstalled XD removing all app settings and reinstalling. I only have XD open, no other Adobe app is running.

                      3 votes
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                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Exporting PDF

                        When I export all my artboards to a single pdf the order of the boards gets mixed up. I'm using a windows os by the way.

                        3 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Cannot open or save new or existing .xd files worked on previous (same version).

                          1. Version 0.6.12.17 (macOS Sierra 10.12.3)
                          2. Whilst a .xd file is open File > Save as or File > Save. Or File > Open Recent
                          3. Any file created new or opened up previously should save
                          4. Does not save nor cannot open recent file (see attached)
                          5. See images attached showing both issues.
                          Bonus. My username contains no complex characters
                          FYI. Save rebooting, I'm about to lose 2 days worth of work so any solution on how to save my work would be helpful

                          3 votes
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                            7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello Lulu:

                            Apologies for the delayed reply. Are you still encountering this problem? If so, it may be a problem with the Creative Cloud login. You can exit XD, log out and back in and reboot your system for good measure. If that doesn’t fix it, run the Creative Cloud cleaner, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

                            Hope this helps!
                            Nina
                            Adobe XD

                          • UI Kits-Apple iOS-iPad

                            1. Version of Adobe XD: 13.1.32.8
                            2. Steps to reproduce the issues: I downloaded UI kits-Apple iOS from Apple Design Resources - Apple Developer, but the size of iPad design templates are not 1024*768.
                            3. Expected result: iPad design templates are 1024*768
                            4. Actual result: UI Kits Size-Apple iOS-iPad is 1112x834 not 1024*768

                            2 votes
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                              2 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →

                              Greetings:

                              I’ve downloaded the resources but not clear which XD file you’re looking at.
                              There’s a design template called “UIElements+DesignTemplates+Guides-iPad.xd” with element but not an artboard that specifically correlates to the iPad design size. There’s also production templates that don’t seem to have what you’re seeing. Can you share the exact name of the file?

                              Thanks!
                              Nina
                              Adobe XD

                            • Having issue with online link.

                              Unable to use the link on the web browser link. It shows the highlighted link but doesn't allow the user to click on the link for some reason. This is creating a serious issue as some of my clients are not able to use the prototype.

                              NOTE: This happens on certain occasions only and on certain devices.

                              2 votes
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                                bug-needs-more-info  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              • XD Prototype tiny in browser(s)

                                Just updated XD today (13.1.32.8) , now all prototypes (on Safari and Chrome) are showing a tiny thumbails.....is this ever going to work properly? This is the 4th issue in 1 week. crazy. Prototypes are so unreliable, it's impossible to share with clients....

                                2 votes
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                                  3 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thanks for sharing additional files and details over email!

                                  After some investigation determine the artboard width was custom so it was causing full screen to default to showing all contents of artboard despite viewport/scrolling settings.

                                  However, when setting artboard size to default web 1920, setting viewport to 1080 + enabling scrolling and sharing as fullscreen, there still appears some blank space which is not the content at bottom (I would expect content to fill the browser window).

                                  I have filed a bug for the team to review.

                                  Thanks again for your help digging into this!
                                  Nina

                                • Prototype blurry and squished

                                  Prototypes are sometimes squished horizontally, blurry, or only show half the layout! It happens randomly, has nothing to do with monitors or browsers...done lots of testing in the office on different machines.

                                  I have to send layouts to client today! Will have to send JPGs instead, very disappointed with the application.

                                  My XD version is up-to-date XD CC, using a MAC.

                                  Any help would be appreciated. If we cannot use the prototype feature XD is useless.

                                  2 votes
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                                    6 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Items keeps going into the pasteboard instead of within the artboard

                                    Trying to create auto animate between two artboards. When I need to put the items outside the artboard, it goes into the pasteboard.

                                    There is a workaround to put them in the group so a part of it stays in the artboard. But it's still not good enough.

                                    2 votes
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                                      bug-needs-more-info  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Responsive Size always active.

                                      Hey guys, although I really love the new Responsive Size feature, I consider that it's very annoying to have this functionality activated by default.

                                      In the 90% of the cases when I drop new icons from Illustrator or when I create new forms in XD itself, I have to unselect the option of "Responsive Size" because it blows up my form while resizing.

                                      2 votes
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                                        2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Entering line spacing value changes opacity too

                                        Adobe XD 13.0.12.14

                                        on Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                                        Frequently when I attempt to change line spacing value via the number pad the app will also set the same value for opacity.

                                        2 votes
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                                          bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Issues with Experience Generator XD Plugin

                                          With the latest October release, you have given plugin support. I tried few plugins but few are not working.

                                          Particularly, Experience Generator is not working. It is showing a pop-up but not showing any result. What is that I am missing here or is the plugin not completely ready. Is it a beta version which we are not asked but asked to test and reply back.

                                          2 votes
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                                            3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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