Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Bugs: The design won't showing if I enable AMD Radeon 520

    The design won't showing if I enable AMD Radeon 520.
    But if I disable it, Adobe XD showing my design as usual.
    There's nothing wrong with my graphic card driver, gaming is running good.
    I attach screenshot.
    I'm using HP 14 BS007TX

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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • improve the performance

      My Surface pro(2017)i5 8G is hard to run XD,when I save and paste,XD will be shut down.Axure also take it easy.

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Does this performance issue get resolved if you update your GPU drivers? Some of these problems happen because your GPU drivers fall out of date with the version of Windows you’re running. You should grab the drivers directly from your graphics card manufacturer.

      • 2.0.32.10 - device license unable to re-open file - File Open is greyed out - OS X

        XD 2.0.32.10 on 10.12.6 with a device license is unable to re-open files that were just created and saved. Also XD has the File Open option greyed out and un-selectable in the menu.

        These same XD files can open fine on say a students (this is at an EDU lab - happening on all our computers with CC 2018 - AND it is finals week so this is a crisis for them) personal laptop. Exact same file. Was not having this issue with our initial installation of XD.

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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          This generally happens if you are not logged in via the Creative Cloud. Please note that we are not (and have never been) able to support serialized licenses, so your students must sign in with their named accounts. The easiest way to do this is to launch the CC Desktop Application and log out/log back in, then launch XD. Let us know if this works!

          Thanks,

          -Elaine

        • My adobe Xd collapse everytime i alternate and work in parallel with other appps (Chrome, Illustrator, etc)

          When i am working on Xd i go and search something on Chrome or work in another app and return to Xd, the app crashes.

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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

            Can you please share which version of Windows 10 you’re using? A build number would be best. Could you also let us know how much RAM you have on your machine? We may also need to ask for a crash log from you to see if there is anything there. Unfortunately, it’s somewhat complicated to get that, so it might mean a little work.

            Thanks,

            -Elaine

          • Use images reduce performance

            Use picture reduce performance, when i check my task manager, nothing happen, my processor and ram are total underpowerd. whats happen here. Why is XD frozen?

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Errors after updating my Xd

              Good Day

              After updating my Xd to the latest version. I cannot open more than one file at a time and I cannot open any of my earlier files. After I have clicked them nothing happens and I have important work I need from those files.

              Please advise on how to solve this issue.

              Thanks

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hi,

                I am sorry to hear that. I have some questions:

                • What version of XD are you using?
                • How are you trying to open those files? File → Open?
                • What happens with the files that are created with the current version? Are you able to save and open them? Are you able to open multiple of them at the same time?

                Cheers,
                M.

              • Adobe XD keeps wanting to replace current file.

                While I am working in a Adobe XD file, a lot of the times when a want to quick save, it wants me to replace the current file that I am working in.

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  I would like to understand more about this issue.

                  • what version of XD are you using
                  • what version of Win10 are you using
                  • from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

                  Cheers,
                  M.

                • Having trouble opening Adobe XD CC files

                  Just installed new Adobe XD CC... having trouble opening previous XD files. The drop down menu File>Open inactive

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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                    If I understand you correctly, you’ll definitely need a named user license in order to be able to use Adobe XD. If this is what you’re hitting, I can add this to the feature request that covers that.

                    Thanks,

                    -Elaine

                  • Leftover pixels are added to right margin without reporting it

                    When the grid is center, the right margin is false, 6 pixels too short.

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        In your last move, it looks like you haven’t actually selected the artboard to drill into it. You’ll need to click on the artboard icon in the layers panel or click the artboard title on the canvas to get the list. Hope that helps!

                        -Elaine

                      • Some elements may not be accessible in Design Specs due to their z-ordering in the actual design (42750)

                        We know it’s frustrating to be able to see an element but not be able to access it.
                        We currently allow access to elements based on their z-order. Z-order is the
                        order of how objects (such as shapes and text) are stacked on top of each other
                        in the actual design. The designer can rearrange the layers in XD to move them
                        forward or behind other objects. If you find yourself unable to access an element
                        in the Design Spec, keep calm and don’t panic. Simply ask the designer to
                        rearrange the layers in XD to make them accessible for…

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                          known-issue  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • If CC Libraries is open while I am working...

                          Hi team!

                          I've seen a few people report on this, but many of them were "closed" issues.....but if I have CC libraries open while I am working at all, it creates massive lag and the program will unexpectedly shut down frequently during use (2-3 times an hour). It is almost to the point of being an unusable app (while CC libraries is open). No problems with lag when Libraries isn't open, though.

                          Libraries connects quickly and otherwise does what it should be doing, other than crashing my program every so often!

                          I'm on W10, most recent version of XD as…

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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • XD crashes when changing desktops on window

                            Sometimes when switching to a new desktop in windows using the shortcuts (ctrl+winkey+arrow left/right) XD will crash.

                            I'm not certain if this is associated with any particular action taking place prior to switching desktops (such as adding an image, editing text, create a repeat grid) but it's not something consistent, sometimes it happens others don't.

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Can you let us know your Windows 10 version (a build number is great), what type of hardware you’re running on, and if this happens in the November release of XD? You might also want to update your Graphics driver from the manufacturer, as it’s fairly common that a new OS (like the Fall Creator’s Update) requires new drivers for compatibility and will be unstable otherwise.

                              -Elaine

                            • Fonts do not appear

                              Hello,

                              I'm trying to use my fonts in Adobe XD and when i open the drop down menu in the program the fonts are not fully loaded. Few fonts appear in the list. I do not use any fonts manager, I install it in the Windows directory folder. Does anyone know how to fix it?

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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Artboards not showing in Fall Creators Update

                                Recently released W10 Fall Creators can't show Artboards on Adobe XD
                                Version: 1.0
                                2. When you click on ex. iPhone template, you don't see any artboards even if you scroll down or create multiple artboards
                                3. I expected to Adobe fix this issue while out of beta
                                4. No artboards

                                Build Number: 16299.19 (1709)
                                This feedback is reposted cause there wasn't any new answer.

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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Sorry to hear you’re hitting this issue with XD! It seems like this is fairly common behavior when your graphics drivers are out of sync with your operating system. Please update your graphics driver from your manufacturer’s website (not through Windows), then try again. Let us know how it goes!

                                  -Elaine

                                • [Windows] Hide icon disappearing on hover

                                  Layers panel, Hide icon is disappearing on hover. The tooltip still works however, and the Locker icon on the left work fine as well.

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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Latency issue since upgrading from Beta to released version

                                    Since XD is released from Beta, it causes serious latency issues when trying to navigate or move art boards around etc. Performance is terrible.
                                    Version is 1.0.12.19, CA 2.4.3.114
                                    This makes it very hard to use now. Delays even occur when trying to use the XD menu - not a good UX

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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Glyph render in Windows

                                      Little glyph glitch in 1.0 for Windows

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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                        We can’t seem to reproduce this on our side, but just to check – can you update your graphics drivers from your graphics card manufacturer’s website? We’ve noticed that the Fall Creators Update invalidated a number of previous graphics drivers, which introduced things like this.

                                        -Elaine

                                      • hex value is incorrect

                                        i had this feeling that color seems bit off when i was converting design to html, but no matter how many times i copy pasted exact values they remained off. So i finally took screen shot of my site in html with hex values taken from XD and design in XD, and behold colors are different.

                                        #3e5fd2 color is being shown as #484ED5

                                        484ED5 being the wrong value

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                                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          One thing to note is that we use the local color space (on the Mac), but browsers are limited to the sRGB color space. If you’re expecting the same kind of color fidelity when you implement, you won’t get it, just due to that fact.

                                          Another thing to note: we noticed early on was that the Mac’s eyedropper actually creates a color shift, so you may be getting incorrect data from the local color picker.

                                          -Elaine

                                        • (Win10) Can't open the CC library panel, get prompted to reinstall XD

                                          I'm getting this message each time I try to open the CC panel in XD on my desktop computer. I uninstalled XD, rebooted the computer, reinstalled XD but still the same issue. However it works fine on my laptop computer. Both computers run Win10 64b, but the desktop one has more programs installed (not just Adobe programs), so I suppose something gets in the way. The CC library works fine in any other Adobe program.

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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            There are a couple of potential solutions for you:

                                            Hope these two links help! Let us know how it works out for you.

                                            -Elaine

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