Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Open Recent > Clear Menu = Crash

    Windows, Version 4.0.12.6

    When "Clear Menu" on the Open Recent tab is clicked, it crashes the application.

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We tried to reproduce this issue but haven’t been able to yet.

      Does this happen any time you click Clear Menu, or just once? If you can make it happen repeatedly, please let us know and we’ll send you instructions for gathering a crash log on your system.

    • Hard to get rotate cursor in top left corner of object linked to CC Libraries

      Trying to get the cursor to show the rotate icon when hovering over the corner node. It appears for a glimpse but cannot get it to show so I can actually rotate the rotate an object imported from CC libraries.

      app is update on Jan 24th

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thanks for reporting this. The large “linked graphic” icon in the upper left is making the rotation hit area too hard to target in that corner!

        As a workaround, you can use any of the other corners or any of the 4 handles on the sides to rotate the image as well. Since those use regular, smaller-size handles, you should find rotate much easier to target there.

      • command drag does not disable the snap to

        I'm trying to place an object and it's snapping to the grid. I tried the command key click and drag the object and it's still snapping.

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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Can you post a screenshot of your artboard grid settings? And if possible, also a sceen recording showing what happens while you’re holding down the Cmd key?

          Please note though if you are way zoomed in, you’ll see XD is snapping to 1px increments no matter what your artboard grid settings are. This pixel snapping can’t be disabled with Cmd — if you want to shift things off the pixel grid, you’ll have to edit the X/Y/W/H values directly in the Properties panel.

        • I cant change icon app for prototype!

          I cant change icon app for prototype!

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Can you give more detail so we can understand this better? Could you list the exact steps you’re following and what you expected XD to do differently at each step?

            Screenshots or a link to a screencast recording would help too.

          • File save, "is in the trash issue"

            File save, "is in the trash issue".

            For some reason every time I make changes to my document the filename changes to include a set of numbers. Then when I attempt to dave I receive this alert. (see attached image)

            Very frustrating as i keep having to delete generated files by Adobe XD.

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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

              Hi James,

              Thank you for reporting this issue with us. Unfortunately, we are unable to reproduce this issue at our end with the details provided by you. We would appreciate if you can provide us following details to help us reproduce the issue at our end:
              - Adobe XD version
              - OS version
              - Steps to reproduce the issue.
              - XD file and related files (in case of project specific issue)

            • Crash: Adding/Subtracting 2 objects + Anchor points

              To reproduce

              1) Draw 2 shapes
              2) Select both shapes
              3) Either Add, Subtract, Intersect or Exclude Overlap shapes (same outcome for each I guess)
              4) Double click on any point of the path to get an anchor point
              5) Adobe XD crashes and closes.

              A fix for this in the next update would be appreciated thanks.

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                bug-filed  ·  Prateek Kuthiala responded

                Hi Rob,

                Thank you for reporting this issue with us and we apologize for the inconvenience. I have a filed a corresponding bug so we can investigate this issue in more detail.

                We will work to identify the root cause and implement a fix as soon as possible.

              • Pan cursor enables even when you have something selected

                If you select an item then press space the cursor changes to the pan symbol even though you are still in edit mode.

                This is especially noticeable when your too quick pressing the mouse before 'space' to pan around and believe you're in pan mode but items on your canvas start moving around.

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Bugs: The design won't showing if I enable AMD Radeon 520

                  The design won't showing if I enable AMD Radeon 520.
                  But if I disable it, Adobe XD showing my design as usual.
                  There's nothing wrong with my graphic card driver, gaming is running good.
                  I attach screenshot.
                  I'm using HP 14 BS007TX

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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • improve the performance

                    My Surface pro(2017)i5 8G is hard to run XD,when I save and paste,XD will be shut down.Axure also take it easy.

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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Does this performance issue get resolved if you update your GPU drivers? Some of these problems happen because your GPU drivers fall out of date with the version of Windows you’re running. You should grab the drivers directly from your graphics card manufacturer.

                    • 2.0.32.10 - device license unable to re-open file - File Open is greyed out - OS X

                      XD 2.0.32.10 on 10.12.6 with a device license is unable to re-open files that were just created and saved. Also XD has the File Open option greyed out and un-selectable in the menu.

                      These same XD files can open fine on say a students (this is at an EDU lab - happening on all our computers with CC 2018 - AND it is finals week so this is a crisis for them) personal laptop. Exact same file. Was not having this issue with our initial installation of XD.

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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        This generally happens if you are not logged in via the Creative Cloud. Please note that we are not (and have never been) able to support serialized licenses, so your students must sign in with their named accounts. The easiest way to do this is to launch the CC Desktop Application and log out/log back in, then launch XD. Let us know if this works!

                        Thanks,

                        -Elaine

                      • My adobe Xd collapse everytime i alternate and work in parallel with other appps (Chrome, Illustrator, etc)

                        When i am working on Xd i go and search something on Chrome or work in another app and return to Xd, the app crashes.

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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                          Can you please share which version of Windows 10 you’re using? A build number would be best. Could you also let us know how much RAM you have on your machine? We may also need to ask for a crash log from you to see if there is anything there. Unfortunately, it’s somewhat complicated to get that, so it might mean a little work.

                          Thanks,

                          -Elaine

                        • Use images reduce performance

                          Use picture reduce performance, when i check my task manager, nothing happen, my processor and ram are total underpowerd. whats happen here. Why is XD frozen?

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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Errors after updating my Xd

                            Good Day

                            After updating my Xd to the latest version. I cannot open more than one file at a time and I cannot open any of my earlier files. After I have clicked them nothing happens and I have important work I need from those files.

                            Please advise on how to solve this issue.

                            Thanks

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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              I am sorry to hear that. I have some questions:

                              • What version of XD are you using?
                              • How are you trying to open those files? File → Open?
                              • What happens with the files that are created with the current version? Are you able to save and open them? Are you able to open multiple of them at the same time?

                              Cheers,
                              M.

                            • Adobe XD keeps wanting to replace current file.

                              While I am working in a Adobe XD file, a lot of the times when a want to quick save, it wants me to replace the current file that I am working in.

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                I would like to understand more about this issue.

                                • what version of XD are you using
                                • what version of Win10 are you using
                                • from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

                                Cheers,
                                M.

                              • Having trouble opening Adobe XD CC files

                                Just installed new Adobe XD CC... having trouble opening previous XD files. The drop down menu File>Open inactive

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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  If I understand you correctly, you’ll definitely need a named user license in order to be able to use Adobe XD. If this is what you’re hitting, I can add this to the feature request that covers that.

                                  Thanks,

                                  -Elaine

                                • Leftover pixels are added to right margin without reporting it

                                  When the grid is center, the right margin is false, 6 pixels too short.

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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      In your last move, it looks like you haven’t actually selected the artboard to drill into it. You’ll need to click on the artboard icon in the layers panel or click the artboard title on the canvas to get the list. Hope that helps!

                                      -Elaine

                                    • Some elements may not be accessible in Design Specs due to their z-ordering in the actual design (42750)

                                      We know it’s frustrating to be able to see an element but not be able to access it.
                                      We currently allow access to elements based on their z-order. Z-order is the
                                      order of how objects (such as shapes and text) are stacked on top of each other
                                      in the actual design. The designer can rearrange the layers in XD to move them
                                      forward or behind other objects. If you find yourself unable to access an element
                                      in the Design Spec, keep calm and don’t panic. Simply ask the designer to
                                      rearrange the layers in XD to make them accessible for…

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                                        known-issue  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • If CC Libraries is open while I am working...

                                        Hi team!

                                        I've seen a few people report on this, but many of them were "closed" issues.....but if I have CC libraries open while I am working at all, it creates massive lag and the program will unexpectedly shut down frequently during use (2-3 times an hour). It is almost to the point of being an unusable app (while CC libraries is open). No problems with lag when Libraries isn't open, though.

                                        Libraries connects quickly and otherwise does what it should be doing, other than crashing my program every so often!

                                        I'm on W10, most recent version of XD as…

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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • XD crashes when changing desktops on window

                                          Sometimes when switching to a new desktop in windows using the shortcuts (ctrl+winkey+arrow left/right) XD will crash.

                                          I'm not certain if this is associated with any particular action taking place prior to switching desktops (such as adding an image, editing text, create a repeat grid) but it's not something consistent, sometimes it happens others don't.

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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Can you let us know your Windows 10 version (a build number is great), what type of hardware you’re running on, and if this happens in the November release of XD? You might also want to update your Graphics driver from the manufacturer, as it’s fairly common that a new OS (like the Fall Creator’s Update) requires new drivers for compatibility and will be unstable otherwise.

                                            -Elaine

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