Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Cursor flickering while recording

    The cursor seems to flicker between pointer and the Circle (Tap) while in recording mode.

    I have tried on various XD files but the bug is persistent.

    Version: 16.0.2.8
    OS: Mac OS 10.14.3

    1 vote
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    bug-needs-more-info  ·  4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to copy paste anything...

    New XD user and loving it BUT I can't seem to copy anything from one file to another. I'm pretty tech savvy so i've done reinstall restart and so forth but the problem remains the same. I'm using XD on Windows 10-64b machine.

    Also, when i click on hamburger icon > plugins > select Plugins, what is supposed to happen after the selection? I don't see anything on the screen!

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  3. corrupted file

    Dear
    My name is Leonardo Molinar.
    I use the "Adobe XD CC" version.
    I created a file called "straty".
    I was working on it when, suddenly, an error occurred, a white screen appeared with an error message that I could not capture.
    I was working on this project several weeks ago.
    I desperately need to retrieve the latest version of this file. I can not miss this job and all my time dedicated to it.
    I sincerely ask the Adobe support team to recover this file.

    File: straty
    Last action on this project: 02/21/2018.

    I await your manifestations.
    Thank you…

    1 vote
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    2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  4. Zoom Feature Bug Prototyping

    When prototyping there is a bug that is not allowing me to see the full window for the transition options. It cuts off as if I am zoomed in too far to see the features on the bottom of the window. However, when I zoom out the window just retains its proportions and keeping me from seeing half of the options. There is no way to move this window either and it is INCREDIBLY frustrating!

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot open a cloud document "Error loading document. Invalid document type."

    My PC crashed during working on a design. I used "cloud documents" and doesn't save any local copy of the file.

    Now i stuck with this message during opening file. (1 attachment)

    there is any chance to download cloud document without opened it in adobe xd, because i can open it in cloud documents in the browser (2 attachment)

    Adobe XD 16.0.2.8 | Creative Cloud sync 4.2.0.25
    Win 10 1809 | Os build 17763.316

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. sorry we can't open this document xd

    My System shutdown due to a power surge and instantly after rebooting it shows "sorry we can't open this document xd". The file is saved in Cloud Documents

    1 vote
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    2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  7. "include assets for download" is greyed out, even though I have marked for export.

    I have marked several items for export, then I went to "Share for development" and the option to "include assets for download" is greyed out. As far as I understand it should be available.

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    1 comment  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Command + hot keys don't work correct - disappearing part of artboard (file saved on cloud)

    After click on combination buttons (zooming) "Command +" , then click on artboard and part of artboard has disappeared. When I reopen file everything is ok, but this hot keys don't work correct

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adobe XD Share comment reload

    When trying to reply to a comment pin or open subcommnets - the page does into a reload and stays blank.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  11. art board background colour bug

    (See file attached) Background colour not correct, when using 50% of a colour on the background of an art board. It goes to a dark grey colour...?!

    1 vote
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    0 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  12. Keeps Crashing

    Here's what I see every time I open XD which doesn't really open the app but shows me the error message:

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hello:

    Has something in your system changed recently? Do see problems opening other applications?

    Can you do the following to collect XD log,
    - Open Terminal app, enter “cd Desktop”
    - Then, enter “log show —predicate ‘processImagePath CONTAINS “Adobe XD”’ —last 3h >xd-log.txt”
    (3h = 3 hours, can be set to days ex. 3d in case more time should be captured)

    Thanks!
    Nina
    Adobe XD

  13. all artboards are not upload on cloud server

    Version 16.0.2.8 (Starter), Creative Cloud Sync 4.2.0.25

    Before the upgrade my artboards file are upgraded 36 to 38 its working perfect but after upgrade my artboards are more then 38 i have designs all designs are link to each other but when i upload to creative cloud server its only shown 38.

    Thanks

    1 vote
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    bug-investigation-in-progress  ·  5 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  14. Adobe XD Crashes when you click the layers icon or the prototype tab

    Report 1
    Step 1: Open XD > working file

    Step 2: Click "prototype"

    Result: Program crashes

    Report 2
    Step 1: Open XD > working file

    Step 2: Click "layers" icon

    Result: Program crashes

    Program: Adobe XD CC

    OS: Window 10 x64 Pro
    Version: 10.0.17763

    Installed RAM: 8.00 GB
    Processor: Intel Xeon CPU E3-1230 v2 3.30GHz

    System Manufacturer: Lenovo ThinkStation E31 255547U
    GPU: NVIDIA Quadro 600

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Are you still seeing the problem after updating drivers? Can you confirm you downloaded latest ones from nVidia site? If using Microsoft device manager, it may have a slightly older version. You can also check to see if card is conflicting by using device manager to “turn off” nVidia so XD uses onboard card.

    For reference, here’s the XD system requirements for display & graphics, https://helpx.adobe.com/sea/xd/system-requirements.html

  15. Visually see Selection of multiple objects

    When selecting multiple objects / assets they highlight (like illustrator).
    However in XD if say more than 50 objects are selected via dragging the mouse over the top, it gets to a point and stops the highlighter.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. [HELP] Adobe XD Cannot Create nor Open File

    [PLEASE HELP] Hi, my adobe XD cannot open nor create a new file. When i open file, adobe automatically close and no notification or report.

    ASUS X450JB (RAM 4GB)
    Windows 10 Home (last version)
    Adobe XD (last version)

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. XD Drops Images from CC Libraries

    XD fails to bring in all images dragged from a CC Library unless all (or most) are visible in the CC Libraries panel. Depending upon what is visible in the panel, only some of the selected images are brought in. Scrolling up or down in the panel changes which of the selected images actually get brought in.
    This is consistent for me in my older and newer documents, as well as in older and newly-created Libraries. I have uninstalled and reinstalled XD and the behavior persists. Screen capture video of the problem is attached.

    1 vote
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Michael:

    When I do shift select, it grabs all contents of my CC Library in between the initial selection and new selection below (or above based on asset placement). And when I drag, it does get them all in.

    However, when I select the cmd (apple) key + select, I can repro similar scenarios that you show in your video.

    I’ll file a bug for the team to review.

    Thanks!
    Nina
    Adobe XD

  18. [Win10]Not launching anymore after newest update

    After I installed the newest update of Adobe XD on my Windows 10 system it is not launching anymore. The window closes half a second after it opened.
    Or the other case it that it opens for 10 seconds as "white screen" where the window is loaded and nothing is shown.

    1 vote
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Jan:

    I suggest you try the following:
    - Follow troubleshooting steps here, https://helpx.adobe.com/xd/kb/after-launch-adobe-xd-shows-white-screen-and-crashes.html

    - Use Creative Cloud cleaner to resolve installation issues, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    If issue persists after the above, please run log collection tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html & share the file.

    Thanks!
    Nina
    Adobe XD

  19. Artboards are missing when I open the project in xd cc

    When I completed my project in xd, the same day I had published this on my Behance profile and created a public link of "Adobe assets".Next day when I opened my project in Adobe XD app of creative cloud, except the last artboard all other artboards were missing/not showing up.
    Version: Adobe xd 15.0
    Version of O.S: Windows 10 Home 1803

    All the public links:
    https://www.behance.net/gallery/76058957/VERY-FIRST-UI-Project
    https://xd.adobe.com/view/49cebe9c-6d1e-4dac-7c15-e4964ad40f4e-3fff/

    Image of the situation:

    1 vote
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    bug-needs-more-info  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pinch Gesture doesn't work on Macbook Trackpad

    The pinch gesture on the trackpad doesn't result in zooming. This bug only occurs every once in a while and seems to go away after a few sessions, but for those that the bug is there for it is very annoying. Unless you use the zoom shortcuts or zoom tool it is stuck on 12.3%.

    1 vote
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    bug-needs-more-info  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
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