Hi,

I would like to understand more about this issue.

• what version of XD are you using
• what version of Win10 are you using
• from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

Cheers,
M.

If I understand you correctly, you’ll definitely need a named user license in order to be able to use Adobe XD. If this is what you’re hitting, I can add this to the feature request that covers that.

Thanks,

-Elaine

We’ve filed the bug and will be fixing it in an upcoming release.

In your last move, it looks like you haven’t actually selected the artboard to drill into it. You’ll need to click on the artboard icon in the layers panel or click the artboard title on the canvas to get the list. Hope that helps!

-Elaine

Hello Paige:

Not sure how we missed this one! Apologies for the delayed reply.

Are you still experiencing this issue? If so, do post further.

Thanks!
Nina
Adobe XD

Can you let us know your Windows 10 version (a build number is great), what type of hardware you’re running on, and if this happens in the November release of XD? You might also want to update your Graphics driver from the manufacturer, as it’s fairly common that a new OS (like the Fall Creator’s Update) requires new drivers for compatibility and will be unstable otherwise.

-Elaine

Are your font files installed in C:\Windows\Fonts? What happens when you try to access fonts from another UWP application (OneNote comes with Win10)?

Sorry to hear you’re hitting this issue with XD! It seems like this is fairly common behavior when your graphics drivers are out of sync with your operating system. Please update your graphics driver from your manufacturer’s website (not through Windows), then try again. Let us know how it goes!

-Elaine

We weren’t able to reproduce on our side. Can you let us know what version of Windows 10 you’re using? A build number is best.

-Elaine

Can you let us know if this happens if you save to your local drive instead of to your Creative Cloud folder?

-Elaine

We can’t seem to reproduce this on our side, but just to check – can you update your graphics drivers from your graphics card manufacturer’s website? We’ve noticed that the Fall Creators Update invalidated a number of previous graphics drivers, which introduced things like this.

-Elaine

One thing to note is that we use the local color space (on the Mac), but browsers are limited to the sRGB color space. If you’re expecting the same kind of color fidelity when you implement, you won’t get it, just due to that fact.

Another thing to note: we noticed early on was that the Mac’s eyedropper actually creates a color shift, so you may be getting incorrect data from the local color picker.

-Elaine

There are a couple of potential solutions for you:

• Deactivate your app from within the Creative Cloud desktop app, and then reactivate: https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html
• See if you need a network proxy: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html

Hope these two links help! Let us know how it works out for you.

-Elaine

Hi,

We have a feature in our backlog to improve the SVG export wrt transformations. The Illustrator team will likely improve their SVG import as well so that in the future these offset problems will be gone.

Cheers,
M.

Hiya Ron:

Thanks for sharing your feedback. What OS are you working with? Do you see this issue with certain fonts or all fonts? What about text object or text area? Or both?

If you can, send along your XD file.
You can share screen grabs and files via WeTransfer.

Thanks!
Nina
Adobe XD

Hi,

I checked your file and indeed some of the text items have content cropped by the artboard box. I opened your file on both Mac and Win and did some positioning for the text items, saved them, close XD and then open the file again. The adjusted text items were placed properly.

I have some questions maybe we can reproduce the problem together:

• does the problem happen just for some text items?
• does the problem happen for other assets that are different than text?
• were you working only on one windows machine that had all the fonts available? In other words, i see that the text items have the OpenSans font. Is this font what you chose in the first place?
• can you give me more details about the “save file and restart XD” operation? How did you do that?

Cheers,
M.

Thanks for your feedback! This is a known issue with the Windows UWP platform, and we are working with Microsoft to fix the issue any future version of Windows 10. I’m marking this as watched in order to track the issue publicly. Thanks!

Elaine

What happens when you click on it? Does it just do nothing? Does the menu close?

Thanks,

-Elaine

Thank you for letting us know about this issue Edmund. I’ve logged a bug and sent it to our team of developers to take a look.

Debbie