Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Adobe XD keeps wanting to replace current file.

    While I am working in a Adobe XD file, a lot of the times when a want to quick save, it wants me to replace the current file that I am working in.

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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      I would like to understand more about this issue.

      • what version of XD are you using
      • what version of Win10 are you using
      • from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

      Cheers,
      M.

    • Having trouble opening Adobe XD CC files

      Just installed new Adobe XD CC... having trouble opening previous XD files. The drop down menu File>Open inactive

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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        If I understand you correctly, you’ll definitely need a named user license in order to be able to use Adobe XD. If this is what you’re hitting, I can add this to the feature request that covers that.

        Thanks,

        -Elaine

      • Leftover pixels are added to right margin without reporting it

        When the grid is center, the right margin is false, 6 pixels too short.

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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            In your last move, it looks like you haven’t actually selected the artboard to drill into it. You’ll need to click on the artboard icon in the layers panel or click the artboard title on the canvas to get the list. Hope that helps!

            -Elaine

          • Some elements may not be accessible in Design Specs due to their z-ordering in the actual design (42750)

            We know it’s frustrating to be able to see an element but not be able to access it.
            We currently allow access to elements based on their z-order. Z-order is the
            order of how objects (such as shapes and text) are stacked on top of each other
            in the actual design. The designer can rearrange the layers in XD to move them
            forward or behind other objects. If you find yourself unable to access an element
            in the Design Spec, keep calm and don’t panic. Simply ask the designer to
            rearrange the layers in XD to make them accessible for…

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              known-issue  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • If CC Libraries is open while I am working...

              Hi team!

              I've seen a few people report on this, but many of them were "closed" issues.....but if I have CC libraries open while I am working at all, it creates massive lag and the program will unexpectedly shut down frequently during use (2-3 times an hour). It is almost to the point of being an unusable app (while CC libraries is open). No problems with lag when Libraries isn't open, though.

              Libraries connects quickly and otherwise does what it should be doing, other than crashing my program every so often!

              I'm on W10, most recent version of XD as…

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • XD crashes when changing desktops on window

                Sometimes when switching to a new desktop in windows using the shortcuts (ctrl+winkey+arrow left/right) XD will crash.

                I'm not certain if this is associated with any particular action taking place prior to switching desktops (such as adding an image, editing text, create a repeat grid) but it's not something consistent, sometimes it happens others don't.

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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Can you let us know your Windows 10 version (a build number is great), what type of hardware you’re running on, and if this happens in the November release of XD? You might also want to update your Graphics driver from the manufacturer, as it’s fairly common that a new OS (like the Fall Creator’s Update) requires new drivers for compatibility and will be unstable otherwise.

                  -Elaine

                • Fonts do not appear

                  Hello,

                  I'm trying to use my fonts in Adobe XD and when i open the drop down menu in the program the fonts are not fully loaded. Few fonts appear in the list. I do not use any fonts manager, I install it in the Windows directory folder. Does anyone know how to fix it?

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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Artboards not showing in Fall Creators Update

                    Recently released W10 Fall Creators can't show Artboards on Adobe XD
                    Version: 1.0
                    2. When you click on ex. iPhone template, you don't see any artboards even if you scroll down or create multiple artboards
                    3. I expected to Adobe fix this issue while out of beta
                    4. No artboards

                    Build Number: 16299.19 (1709)
                    This feedback is reposted cause there wasn't any new answer.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Sorry to hear you’re hitting this issue with XD! It seems like this is fairly common behavior when your graphics drivers are out of sync with your operating system. Please update your graphics driver from your manufacturer’s website (not through Windows), then try again. Let us know how it goes!

                      -Elaine

                    • [Windows] Hide icon disappearing on hover

                      Layers panel, Hide icon is disappearing on hover. The tooltip still works however, and the Locker icon on the left work fine as well.

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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Latency issue since upgrading from Beta to released version

                        Since XD is released from Beta, it causes serious latency issues when trying to navigate or move art boards around etc. Performance is terrible.
                        Version is 1.0.12.19, CA 2.4.3.114
                        This makes it very hard to use now. Delays even occur when trying to use the XD menu - not a good UX

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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Glyph render in Windows

                          Little glyph glitch in 1.0 for Windows

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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                            We can’t seem to reproduce this on our side, but just to check – can you update your graphics drivers from your graphics card manufacturer’s website? We’ve noticed that the Fall Creators Update invalidated a number of previous graphics drivers, which introduced things like this.

                            -Elaine

                          • hex value is incorrect

                            i had this feeling that color seems bit off when i was converting design to html, but no matter how many times i copy pasted exact values they remained off. So i finally took screen shot of my site in html with hex values taken from XD and design in XD, and behold colors are different.

                            #3e5fd2 color is being shown as #484ED5

                            484ED5 being the wrong value

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                              5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              One thing to note is that we use the local color space (on the Mac), but browsers are limited to the sRGB color space. If you’re expecting the same kind of color fidelity when you implement, you won’t get it, just due to that fact.

                              Another thing to note: we noticed early on was that the Mac’s eyedropper actually creates a color shift, so you may be getting incorrect data from the local color picker.

                              -Elaine

                            • (Win10) Can't open the CC library panel, get prompted to reinstall XD

                              I'm getting this message each time I try to open the CC panel in XD on my desktop computer. I uninstalled XD, rebooted the computer, reinstalled XD but still the same issue. However it works fine on my laptop computer. Both computers run Win10 64b, but the desktop one has more programs installed (not just Adobe programs), so I suppose something gets in the way. The CC library works fine in any other Adobe program.

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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                There are a couple of potential solutions for you:

                                Hope these two links help! Let us know how it works out for you.

                                -Elaine

                              • [Windows] Adobe Illustrator imported .svg with images dragged and dropped into Xd is offset and tiled.

                                Xd Version: 0.8.22.17 Beta, CS 2.4.3.114
                                Adobe Illustrator Version : 21.1.0 (64-bit)
                                Windows 10 Home
                                Version 1703
                                OS Build 15063.608

                                Method 1 (Drag and Drop from Browser)
                                1. Create rectangle 400x400
                                2. Open any browser. Locate a .jpg image
                                3. Drop and drag image onto 400x400 rectangle
                                4. Select artboard
                                5. Export artboard as .svg (embed image)
                                6. Open Adobe Illustrator
                                7. Open exported .svg in Adobe Illustrator

                                Result
                                see Ai_OpenSVG.png

                                The image's 0,0 (top Left) co-ordinate is offset

                                Expected Result
                                see MS_Edge.png

                                Browser Checklist
                                Displaying as Expected : Internet Explorer
                                Displaying as Expected : Microsoft Edge
                                Displaying as Expected…

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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  We have a feature in our backlog to improve the SVG export wrt transformations. The Illustrator team will likely improve their SVG import as well so that in the future these offset problems will be gone.

                                  Cheers,
                                  M.

                                • Editing character styles will apply changes to only parts of text

                                  When I edit a character style (e.g. change the font-size), the effect will only be applied to parts of the text.

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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • [Windows] Content rearranged or X Y alignment is different after save and restart Adobe XD

                                    1. Version 0.8.22.17 Beta, CS 2.4.3.114
                                    2. Save file and restart Adobe XD
                                    3. The adjustments I made needs to be saved
                                    4. The adjustments are rearranged or X Y alignment is different after save and restart Adobe XD

                                    Look at the textboxes. They don't fit anymore within te artboard. I didn't accidentally do that...

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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi,

                                      I checked your file and indeed some of the text items have content cropped by the artboard box. I opened your file on both Mac and Win and did some positioning for the text items, saved them, close XD and then open the file again. The adjusted text items were placed properly.

                                      I have some questions maybe we can reproduce the problem together:

                                      • does the problem happen just for some text items?
                                      • does the problem happen for other assets that are different than text?
                                      • were you working only on one windows machine that had all the fonts available? In other words, i see that the text items have the OpenSans font. Is this font what you chose in the first place?
                                      • can you give me more details about the “save file and restart XD” operation? How did you do that?

                                      Cheers,
                                      M.

                                    • Fonts do not automatically reload after installation on Windows 10

                                      I'm using a font in a document. I remove the font from the computer and re-install a new version of the font (with the same name) but XD doesn't recognize new glyphs. It's an icon font. I need to restart XD to see the new glyph.

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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thanks for your feedback! This is a known issue with the Windows UWP platform, and we are working with Microsoft to fix the issue any future version of Windows 10. I’m marking this as watched in order to track the issue publicly. Thanks!

                                        Elaine

                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Subtracted text in symbol always changes all instances on editing

                                          Version: 0.8.22.17

                                          When you create a symbol with some shape and text and the text is subtracted from the shape, then modifying the text in one instance changes the text in all instances.
                                          It seems in such a case text is treated as shape instead of as text and therefore changes the symbol itself and all instances.

                                          I've attached a sample .xd file that illustrates this issue.

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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thank you for letting us know about this issue Edmund. I’ve logged a bug and sent it to our team of developers to take a look.

                                            Debbie

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