Adobe XD: Bugs
When filing a new bug, please provide:
- Version of Adobe XD
- Steps to reproduce the issues
- Expected result
- Actual result
- XD file, video or GIF capturing the issue (optional)
XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517
Thank you.
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55:47:-1 - open prototype when updating
I was trying to update a prototype, but one of my clients had the prototype open at the time so i was getting a 55:47:-1 error. After asking he close it, i was then able to update the project.
This is quite a bad blocker in the prototype view in my opinion! if they happened to just leave it open and go on a business trip, then i would need to create a new link and would loose all communication and updates from the project. Especially if it was a big team i was working with.Hopefully this can be…
1 votebug-investigation-in-progress ·
AdminNina Ramos (Adobe XD)
(Program Manager, Quality, Adobe)
responded
Thanks for the additional info Andrew. I just ran through a similar setup (two different machines, two users + prototype open while updating) and things are working with no errors. I’ll check in w/the team to see what else we should be looking at.
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Prototype works in full screen view but not in standard view (appears blank)
I have a published prototype that is not showing up for specific users when it does not include the '?fullscreen' modifier from the hyperlink. A reviewer complained that he couldn't see the prototype and upon asking him to add '?fullscreen', he was able to see it. May be related to complex overlay views.
1 voteGreetings Ryan:
Looks like you’re working with Chrome. Do you see this issue in other browsers?
There may be some setting updates required. Please give the steps in this help guide a try, https://helpx.adobe.com/xd/kb/issue-view-web-prototypes.html
Hope this helps!
Nina
Adobe XD -
Tab width field to height field for new document
When creating a new document in custom size, XD won't let me to tab focus from the W field to H field. This is really annoying. Please fix.
1 vote -
Directly copying and pasting for Photoshop should retain transparency
Bumping because it's such a pain in my workflow since I've moved from sketch to XD:
Copying and Pasting directly from Photoshop to XD should retain all transparency values.
If I select (via marquee, lasso, etc) a bitmap image with a transparent background in photoshop and paste directly into XD, I expect the pasted image to have the same transparent background (and not filled with white/black).
This would hopefully apply to elements with gradient transparency as well.
Right now, the only way to circumvent this is to save out the file as a png with transparent values and import into…
1 vote -
Pasting Text - problem with some characters.
Pasting Text - problem with some characters, with accents or most used on brazilian-portuguese like "ç", ã, é and others.
1 vote -
XD exports invalid SVG with wrongly adding font names to font-family attribute
XD adds font names in double quotation marks to font-family attributes, which themselves are in double quotation marks. This makes SVG syntax invalid.
1 vote -
1 vote
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Saving in Document Cloud fail
Saving a prototype in Document Cloud fail!
Windows 10 x64
16GB Ram
i7 Prozessor
XD Version: latest1 voteHello Angelo:
This problem comes up when Adobe Sync isn’t working correctly. Restarting the computer should help. If that’s not working give this troubleshooting guide a try, https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
Hope this helps!
Nina
Adobe XD -
Creating new file from homescreen fail!
Can't creating a new file @ CS Homescreen.
See clip.Windows 10 x64
16 GB Ram
Intel Core i7-6700
XD Version: latest.1 votebug-investigation-in-progress ·AdminNina Ramos (Adobe XD)
(Program Manager, Quality, Adobe)
responded
Hi Angelo:
Sincere apologies for the delayed reply. Are you still seeing this problem? We have a new version available (XD 17) which hopefully got this in a better state.
Do post further and let me know how it’s going.
Cheers!
Nina -
can't see text in preview
text content is not visible when previewed. I can see it if I group it with another visible layer.
1 vote -
Cursor flickering while recording
The cursor seems to flicker between pointer and the Circle (Tap) while in recording mode.
I have tried on various XD files but the bug is persistent.
Version: 16.0.2.8
OS: Mac OS 10.14.31 vote -
Unable to copy paste anything...
New XD user and loving it BUT I can't seem to copy anything from one file to another. I'm pretty tech savvy so i've done reinstall restart and so forth but the problem remains the same. I'm using XD on Windows 10-64b machine.
Also, when i click on hamburger icon > plugins > select Plugins, what is supposed to happen after the selection? I don't see anything on the screen!
1 vote -
corrupted file
Dear
My name is Leonardo Molinar.
I use the "Adobe XD CC" version.
I created a file called "straty".
I was working on it when, suddenly, an error occurred, a white screen appeared with an error message that I could not capture.
I was working on this project several weeks ago.
I desperately need to retrieve the latest version of this file. I can not miss this job and all my time dedicated to it.
I sincerely ask the Adobe support team to recover this file.File: straty
Last action on this project: 02/21/2018.I await your manifestations.
Thank you…1 voteHello Leonardo:
This may sound like a simple step but have you tried restarting your system? If that hasn’t helped, the error dialog is important to help us determine root cause of the issue.
You may be noticing issues with Adobe Sync not running correctly. In this case, please follow troubleshooting in this page, https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
If that does not fix it, please run the following https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and post this and your XD file to cloud drive (Dropbox, WeTransfer) and share link here.
Thanks!
Nina
Adobe XD -
Zoom Feature Bug Prototyping
When prototyping there is a bug that is not allowing me to see the full window for the transition options. It cuts off as if I am zoomed in too far to see the features on the bottom of the window. However, when I zoom out the window just retains its proportions and keeping me from seeing half of the options. There is no way to move this window either and it is INCREDIBLY frustrating!
1 vote -
Cannot open a cloud document "Error loading document. Invalid document type."
My PC crashed during working on a design. I used "cloud documents" and doesn't save any local copy of the file.
Now i stuck with this message during opening file. (1 attachment)
there is any chance to download cloud document without opened it in adobe xd, because i can open it in cloud documents in the browser (2 attachment)
Adobe XD 16.0.2.8 | Creative Cloud sync 4.2.0.25
Win 10 1809 | Os build 17763.3161 voteHello Roma:
Sorry to hear you’re having problems with XD files. I see this error come up when Adobe Sync is not running correctly. Can you give the troubleshooting on this page a try? https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
Let me know if that helps!
Thanks!
Nina
Adobe XD -
sorry we can't open this document xd
My System shutdown due to a power surge and instantly after rebooting it shows "sorry we can't open this document xd". The file is saved in Cloud Documents
1 voteHello Anandhu:
Sometimes this issue appears when Adobe Sync is not running correctly. I’ve seen it resolved by restarting the computer.
For further troubleshooting steps, see this page, https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
Do post further to let me know how that works out.
Thanks!
Nina
Adobe XD -
"include assets for download" is greyed out, even though I have marked for export.
I have marked several items for export, then I went to "Share for development" and the option to "include assets for download" is greyed out. As far as I understand it should be available.
1 voteGlad to hear you’re sorted! Have a nice weekend.
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1 vote
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Command + hot keys don't work correct - disappearing part of artboard (file saved on cloud)
After click on combination buttons (zooming) "Command +" , then click on artboard and part of artboard has disappeared. When I reopen file everything is ok, but this hot keys don't work correct
1 vote -
Adobe XD Share comment reload
When trying to reply to a comment pin or open subcommnets - the page does into a reload and stays blank.
1 vote
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