Adobe XD: Bugs
When filing a new bug, please provide:
- Version of Adobe XD
- Steps to reproduce the issues
- Expected result
- Actual result
- XD file, video or GIF capturing the issue (optional)
XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517
Thank you.
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Cannot Paste Item
I cannot paste shapes from Illustrator into Xd. When I try to paste an item, it just pastes code. I am wondering if the new update is causing this issue.
I am trying to finish a project for the Adobe Education Exchange course I am taking and cannot finish because of this issue.
1 vote -
Can't create sharable link
There was a problem updating the design spec you previously published (error 55:18:-1). Choose "New Link" to create a new design spec link.
I am getting this error message only when I attach assets. I have tried all the troubleshooting from your page. I have 83 assets is there a limit I do not know about?
Thanks!
1 votebug-needs-more-info ·
AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Sure – xdninaramos@adobe.com
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Error 1001 when trying to publish prototype
Version 11.0.22.10 (starter), Creative Cloud Sync 3.1.0.8
Share > Publish PrototypeAfter these steps, he presented the attached error. Even following the steps in the tutorial shown, the error persists.
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
There’s also this troubleshooting guide which indicates Error 1001 is an issue with sign-in https://helpx.adobe.com/in/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html
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FIles bad resolution
exporting files in PNG bad resolution, and SVG file exported wrong format opening in illustrator and photoshop
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Can you share more details about what you’re doing and where it’s not working as you’d expect? For reference, Elaine Chao has a great guide for exporting assets from XD https://medium.com/thinking-design/protip-exporting-assets-in-adobe-xd-c586996de703
It’s possible that SVG file association is set to Illustrator. You can change the default app by going to the properties of the file and updating the application it’s set to.
Cheers!
Nina
Adobe XD -
Thai language problem occurs in some bold font (e.g. Helvetica) on Mac OSX
Steps to reproduce the issues
1. Use Helvetica font and select "Bold"
2. Write some Thai text like in an example "หน้าแรก" and then deselect it, the XD show wrong text as you can see in attach image.This issue occurs in many standard fonts for example Helvetica, Arial only in Mac. I've already tested in Windows, it has no issue.
Version of Adobe XD
- 11.0.22.101 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
Sometimes fonts don’t have all the correct characters for language support. Do you see the same problem in other applications? What happens when you use Segoe UI?Hope this helps!
Nina
Adobe XD -
live preview doesn't works
version: 11.0.0 (11791)
I'm using MacBook for designing and I used to preview it in my google pixel 2 XL, it works fine up to a point after the android pie upgrade, it totally sucks.
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
Can you provide further details re: “works fine up to a point?”. You mention issue after Android Pie update. Was this working as expected prior to that?
Thanks!
Nina
Adobe XD -
Slow animation of overlay in a published prototype
After publishing a prototype with around 10 screens, the overlay of an ios keyboard takes 4-5 seconds to show up after the initiated target is clicked/tapped. I made a new file with only 1 artboard and the same overlay and the animation worked as expected (.2 sec). What could cause this in a more complex prototype (with 1-2 targets per page)? I have to send a disclaimer to tell people to wait for the keyboard to show up (not cool). Is this a known bug?
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Nothing specific per se other than possibly a timing setting in the overlay link. Here’s my link for your file which is looking good on my end – https://xd.adobe.com/view/dfb4ad69-526a-46e0-459f-5a6d5eda3b59-a985/screen/b2e66000-8f27-4c7f-ad8a-db27a947fe40/Search-4
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Select and move an object problems
When I want to sort an object or want to move one of the objects, It's making duplicate object and freeze on screen sometimes until Close The Adobe XD and reopen the file, just save the file and reopen again to fix that.
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
Thanks for sharing a screen grab. Looks like you’re working the layers panel. Are you seeing the object duplication at move in that panel? Or do you mean from the canvas.
Is it possible you’re holding a modifier key when moving the object? By design, objects will duplicate with alt+ click/drag.
Hope this helps!
Nina
Adobe XD -
Não abre !
Clico para abri o Adobe XD, ele começa abri mas fecha... ele não inicia e nem da erro
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings William:
Can you share the following:
- XD version
- OS versionSome suggestions:
- Verify your system meets requirements, https://helpx.adobe.com/xd/system-requirements.html
- Update video card driverHope this helps!
Nina
Adobe XD -
Transitions change to overlay even though they shouldn't
1.
Adobe XD CC2 - 4.
I made about 20 artboards including a frontpage, 3 subpages and about 16 subpages from these 3 subpages (all of these 20 are the same size). I linked them to each other using transitions and checked the preview which worked fine. Then I also created one smaller artboard, which i linked as an overlay to the frontpage. After this I saved and closed the Xd-document, and when I later opened it, almost all of the transitions had been changed to overlay. When I tried to change them back to transitions, they automatically change…1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
Uhm…interesting. So when you say “almost all of the transitions had been changed to overlay.” can you share what you expect to happen and what is actually happening?
The dialog for transitions/overlay defaults to the last option used. Is it possible that you set a transition to an overlay and subsequently wired artboards without editing the settings?
Can you share your XD file for further investigation?
Thanks!
Nina
Adobe XD -
Exporting artboards in order
When I have the artboards numbered in order they don't export to PDF in the same order (or any order for that matter) they just export in a random sequence. Unless I'm doing something wrong.
If you have lots of artboards to export this can take time to sort out and reorder in Acrobat.1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
Can you share your XD file and PDF for further investigation?
Thanks!
Nina
Adobe XD -
文本框输入文字bug
在的文本框中从已有文字中间输入文字 后边的文字会被删除
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Hello – can you share a video where I can see the problem?
Thanks!
Nina
Adobe XD -
모든 화면이 '디자인 사양 게시'되지 않음
version: 10.0.12.9
아트보드는 50개 이상입니다.
'디자인 사양 게시'를 하면 6개의 아트보드만 게시됩니다.
프로토타입 화면에서 Home을 변경하면 더 많은 아트보드가 게시되지만, 역시 모든 아크보드가 게시되는 것은 아닙니다.
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
So XD publishes workflows. When sharing Design Specs (or Prototype) XD will publish artboards that have interaction. To share all artboards, make copy of the project and remove all interactions.
If you are seeing something different, can you share the following:
- XD project
- AdobeID
- Location where you’re sharingThanks!
Nina
Adobe XD -
Shape and art board not showing properly
see my attachment why square shape looking like that when i move it..
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings Sayem:
Thanks for sharing the screen grab! Looks like you might be experiencing a problem with the display driver. I encourage you to update via the manufacturer site and retry.
Hope this helps!
Nina
Adobe XD -
Incorrect Text justificiation and type when importing from illustrator
I am trying to use the Creative Cloud to share items between Illustrator and XD. When I create text in Illustrator save it to the cloud or copy it, then bring it into XD, the text appears in the proper location but it the text alignment is not carried over. So my text is centered in illustrator, but in XD it will be left aligned.
1) ver 10.0.12.9 on windows 10
2) Create text in Illustrator, copy it to XD.
3) Text will copy to XD in the same format and alignment as it has in illustrator.
4) The pasted…1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
There was another user that reported similar issue. I think this may be a limitation. I’ll dig a bit more on my end and see. If you can share the AI and XD files you’re working with that would be useful (you can post via WeTransfer).
Thanks!
Nina -
Trouble in the published design specs version
Hi there, we're using XD 10.0.12.9 version for designing purposes. While publishing a design specs document from XD, the screens are jumbled in the published version despite linking all the screens in the order it actually has to be.
Please help
Deepa Lakshmi
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Hello Deepa:
When you say jumbled, what do you mean? Artboards are not in the order you expect? Content is missing? It would help me a lot to better understand what you’re expecting compared to what you’re seeing.
Also, is it possible for you to share Design Spec link & XD file?
Thanks!
Nina
Adobe XD -
The files created by the version of MAC cannot be open by the version of windows 10
as the title,import the files created by the version of MAC,no tips,no warnings,just blank,nothing
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
What version of XD are you working with? Is is the same on both Mac and Win? Are you able to open Win XD files on Mac?
Also, can you share the files you’re experiencing problems with?
Thanks!
Nina
Adobe XD -
Chrome blocking requests (failed to load)
Versions:
Adobe XD version: 10.0.12.9
Creative Cloud-Syncronisaion: 3.1.0.8
Chrome: 68.0.3440.75Console log (times 97):
Access to Image at 'https://public-v2links.adobecc.com/XYZ/component?params=component_id:XYZ;version:0&token=XYZ&api_key=CometServer1'; from origin 'https://xd.adobe.com'; has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://xd.adobe.com'; is therefore not allowed access. The response had HTTP status code 503.2-aa54145c77fd12ad67b7.js:1 Failed to load https://public-v2links.adobecc.com/XYZ/component?params=component_id:XYZ;version:0&token=XYZ&api_key=CometServer1
I guess that's why in the prototypes does not load correct (prototype-missing-object.png)
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
Are you trying to access prototype within business network? It may be possible sharing is not permitted. The following are required to be enabled in order to support viewing prototypes:
- Communication over port 443
- HTTP PUT/POST requests to Adobe’s Creative Cloud
- Accesses to the following end points:
https://cc-api-cp.adobe.io,
https://comments.adobe.io/I encourage you to try loading link on home (or different) network and see if same issue comes up.
Thanks!
Nina
Adobe XD -
Adobe XD storage unused staff
Hey, I noticed that Adobe XD file (*.xd) storage more than should, unused images etc. , that make the file twice big than it should for me.
I can easily discover which file, but removing it from the storage via any zip app make it unable to open . Also I can not find it in my document to remove it in Adobe XD
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Greetings:
Any files added to the XD file will be saved as part of the fie.
It sounds like what you want is a way to audit your file to determine which files you’d like to remove (ie, not in an artboard, or part of workflow etc). Can you confirm?
If I am misunderstanding a specific example would be helpful.
Thanks!
Nina
Adobe XD -
图片不能放入XD
文件夹中的图片并不能放入xd，
1 votebug-needs-more-info ·AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
Hello:
What kinds of images are you trying to import? For your reference, here’s the list of supported files, https://helpx.adobe.com/xd/help/working-with-external-assets.html
Thanks!
Nina
Adobe XD
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