Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. [Win 10] Incorrect display when re-ordering layers

    windows 10
    GTX 1080 (latest drivers 399.07).

    Reordering layers (not only groups) randomly (i'd say 1 every 10 reordering wihtout noticable pattern) leaves a persistent ghost of the dragged item (even outside the application, ie on the desktop) and reordering stops working after that.

    Ghost is often presented as a slashed red circle within a grey square, in the case of dragging a single layer (screenshot attached)

    This bug has been present since this feature was introduced in XD.
    Every session of my work in xd is plagued with this issue.

    18 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      11 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

      Thanks for the additional information. There seem to be a number of issues you’re seeing.

      For layers re-order, there were some improvements incorporated into XD a few builds ago. But sounds like that may not be helping in your case.

      The biggest culprit for Win10 performance issues in XD is video card incompatibility. For this, verifying that you 1) your card is supported in the Win10 OS you’re working with & 2) you have the latest driver, will address a significant number of issues.

      To better understand what’s going, having the following helps to narrow things down:
      - XD version
      - OS version
      - video card model & driver version
      - Is the problem observed in all files? Or just some
      - How do other UWP apps behave?

      Thanks!
      Nina

    • Cloud Documents "Something Went Wrong"

      I'm on the latest version of Adobe XD - 14.0.42.14 (Dec 2018 update).

      SEE ATTACHED VIDEO:

      In the home screen, I can't click on any device icons so I can start a new document.

      When I click on the Cloud Documents tab on the sidebar, I get the error prompt message 'Something Went Wrong, please restart the App"

      I restart the app and it's still the same thing.

      I've done a clean, hard, reinstall (removed existing app preferences), but still nothing.

      I've found though that I can open up existing XD files. Once opened, I can't save any of them…

      4 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        7 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

        @Tim @William
        Can you try the following to kick off Adobe Sync update?
        1. Exit from all Adobe Applications (including Adobe Creative Cloud itself).
        2. From the Windows Task Manager, force-end all Adobe related services
        3. On Win:
        Go to “C:\Program Files (x86)\Adobe”, rename the “Adobe Sync” folder to “Adobe Sync-OLD
        On Mac:
        Go to: :~/Users//Library/Application Support/Adobe/CoreSync" rename “CoreSync” to “CoreSync-OLD
        4. Launch Adobe Creative Cloud application and allow update process to happen

      • svg files

        Can not open files svg files!

        Fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

        3 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          bug-investigation-in-progress  ·  4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
        • XD not starting after laptop shut down due to low battery

          I was working on a XD file when my computer shut down due to running too low on battery. I had the file saved just before this happens. However, having the laptop (Surface Pro) plugged in now, XD would not start correctly. It would remain on the start screen where I should be able to select from the recent files but i cannot click on any tile and the window closes entirely shortly after. Same happens if I try to open XD from the Creative Cloud pannel. When I double click on the xd file I have saved on my…

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

            Hiya Elisabeth (just noticed I spelled your name incorrectly previously – apologies!) Really appreciate the additional investigation on your part.

            For updating drivers, here’s some info:
            https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface

            Depending on which graphic card you have, it would be good to check the manufacturer for newer drivers as the MS site may not have the latest. You can check in Device Manager, https://www.techwalla.com/articles/how-to-test-a-cpu

            For the file, unfortunately the file cannot be recovered from the published prototype, this is a separate file type. However, if the file was saved to Creative Cloud files, there should be a copy available.

            I’m looking at the error log and see the file was saved in drive G:\ – were you collaborating with someone else on this design? I have seen where sometimes more than one user makes edits to the file on a shared location can result in this scenario.

            With this message “Unable to open…

          • Don't see your idea?

          Adobe XD: Bugs

          Feedback and Knowledge Base