Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Adobe XD is constantly crashing on MacOS 10.14.4 when opening a File

    After updating MacOS to the latest version 10.14.4, Adobe XD keeps crashing when I try to open any .xd file.
    Reinstalling the Application did not help to solve this problem.

    MacOS 10.14.4 / AdobeXD 17.0.12.11

    7 votes
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    10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  2. XD file created on Windows break lines to Mac (when using shift+enter not recognized)

    1. Version: 14.0.42.14 Windows (Starter)
    Version: 15.0.12.8 Mac (Starter)

    2. when using shft + Enter is not recognized by Mac
    when using only Enter is recognized by Mac

    3. New line created on Windows to be recognized by mac consistenly

    4. Some new lines missing when open the file from Mac

    5.
    5.1. attached screenshot file opened from Mac
    5.2. original XD file created on Windows test3.xd

    5 votes
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kamen:

    Thanks for including your files to help with this.

    What you’re seeing is expected Shift + Enter is not recognized or needed as a way to setup single space line break. Mac and Win should both recognize “only Enter” for single line break. You can use “Line Spacing” control in Property Inspector if you’d like different spacing.

    Is there something you’re specifically looking for that you’re unable to do by selecting “only Enter”?

    Thanks!
    Nina
    Adobe XD

  3. Artboards vanish when dragging between dual screens

    XD Version 17.0.12.11
    On MacBook Pro 15" 2017, MacOS Mojave 10.14.4

    Connect 2nd screen
    Open XD file with multiple artboards.
    Drag X window from laptop screen to 2nd screen.
    Artboards vanish and left with grey background.

    4 votes
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    2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  4. svg files

    Can not open files svg files!

    Fix it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    4 votes
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    bug-investigation-in-progress  ·  4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe Illustratorからコピペすると、フォント情報が正しく引き継げない

    # 再現方法

    1. Illustratorで「ABCD」とテキストをうち「游ゴシック体 Bold」を指定
    2. XDで新規ファイルを作成
    3. 1のテキストをコピーして2にペースト
    4. [発生] 貼り付けたテキストが「游ゴシック体 bold」(※Bが小文字)になっており、フォントの表示が正しくない。
    5. 4のXDファイルを名前をつけて保存し、閉じて、開く
    6. [発生] 「1個のフォントが見つかりません。環境にないフォントを表示」というエラーメッセージが出て、「• YuGothic-bold」が無いと言われる。

    # 問題点

    Illustratorからコピペした場合にきちんとフォント情報が正しく引き継げていません。
    その他の日本語フォントでも起こります。
    エラー部分で表示されるフォント名もUIの表記と合わせて日本語にするべきではないでしょうか?

    # 環境

    XD 15.0.12.8
    Illustrator 23.0.1

    3 votes
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    bug-filed  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  6. We can't verify your subscription status

    When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

    Any idea? Thanks

    3 votes
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    10 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  7. XD keeps crashing after October 2018 Update

    MacBook Pro (15-inch, 2016)
    Processor 2.9 GHz Intel Core i7
    Memory 16 GB 2133 MHz LPDDR3
    Graphics Radeon Pro 460 4096 MB
    Intel HD Graphics 530 1536 MB

    After using XD every half an hour to 1 hour or so, the program becomes unresponsive. And eventually having to force quit the software or restart my computer again and again.

    According to my activity monitor, XD takes up the most memory at 5GB.

    3 votes
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  8. [Windows 10] Adobe XD closes itself when Windows go to sleep

    Version of Adobe XD: 12.0.12.10 (Starter)
    Steps to reproduce the issues:
    1. Open Adobe XD on Windows 10 machine
    2. Leave the machine until it sleeps for certain amount of time, which I'm not sure how long
    3. Wake Windows up and Adobe XD magically disappears from the taskbar
    4. Attempt to re-open Adobe XD will result in fresh session which previous work is not resumed.
    Expected result: Able to resume Adobe XD work after a moderately long sleep of Windows 10 machine.
    Actual result: Adobe XD closes itself after a moderately long sleep of Windows 10 machine, attempt to…

    3 votes
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  9. The application is very slow!

    The application is very slow!
    My computer is strong enough and this is not a computer problem.
    After the last update is impossible to work!

    Sorry for my English!
    Thanks!

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    I'm on Mac OS Mojave version 10.14.3 (18D109)
    XD Version 17.0.12.11 (17.0.12.11)

    Crash Thread:

    Process: Adobe XD [3071]
    Path: /Applications/Adobe XD CC/Adobe XD CC.app/Contents/MacOS/Adobe XD
    Identifier: com.adobe.xd
    Version: 17.0.12.11 (17.0.12.11)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe XD [3071]
    User ID: 501

    Date/Time: 2019-03-12 19:12:57.056 -0500
    OS Version: Mac OS X 10.14.3 (18D109)
    Report Version: 12
    Anonymous UUID: 9C4F4435-0327-87AE-FD1D-0B014D029C3B

    Time Awake Since Boot: 6000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception…

    2 votes
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    2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  11. Font used on Mac not recognized in Windows and vice versa

    The very same font (same file used for installation on both systems) is not recognized by Windows if created on Mac and the other way round.

    XD Version Mac: 14.0.42.14
    XD Version Windows: 14.0.42.14

    The Affected font is Barlow.

    To reproduce I create an XD file on Mac or Windows, add a text label using the font Barlow (any of its flavors) and open it then on the other OS. It will report that there is a font missing. The name of the Font is Barlow, however it is not recognized.

    Attached are a file created on windows as well…

    2 votes
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    feature-in-progress  ·  0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  12. Issue with icon shortcut

    Hi,

    we have some issues with Adobe XD on Windows 10, we are on a multi-user environnement (domain AD). I have to create a shortcut for all users with command shell:appsfolder, then copy the icon to public desktop.
    But sometimes icon disappears for all users, sometimes icon becomes white (blank file icon, but Adobe XD is still usable). These bug is very annoying we have to tweak at least 50 computers to make the icon visible again and four times last year.
    Windows v1709 and Adobe XD version before 10.0.12.9

    And the new thing sometimes I notice is icon disappears…

    2 votes
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  13. undo stop working yet

    This issue has not been fixed yet, just today, I reopened the app twice for this reason.

    Version of XD: 18.0.12.9

    1 vote
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  14. Closing one XD window closes all active XD projects

    I usually work on more than 1 XD file at a time. If I decide to close just one of the XD projects, it closes all other XD projects.

    "I was still working on those files, gee thanks XD" - me after that happens.

    1 vote
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  15. [Windows] "Save As" Double File name ask and discard

    When saving a file locally and using the Save As. It asks for my file name twice. XD then discards my first file name and then uses the system save as box to name the new file.

    I've posted video of the bug to this Behance Project:
    https://www.behance.net/gallery/79009737/Adobe-Bugs

    The video has the same name as this bug.

    1 vote
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  16. Color picker lag motion

    while i used the color picker, i have a problem the cursor lag movement. it move delay.
    i used OMEN Mouse 400 on window 10 with Adobe XD 18.0.12.9 version. but i used another mouse and touch pad on the same computer it works perfectly. so when i used a OMEN Mouse 400 on another computer( MacBook Pro) it works without any delay.

    1 vote
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  17. On save, XD hangs and has to be force quit

    Any file I'm working on, when I save it, XD presents the spinning color wheel. I have left the file in this state from a couple minutes to nearly two hours. The only way to break the hang is to do a force quit.
    While it happens on just about every file I have, it's particularly persistent when managing a 180Mb file with 199 screens. It's by far the largest file I have. The file is stored locally, so it must not be a cloud related issue.
    The problem appears to have started when I upgraded to OSX 10.14.4 and…

    1 vote
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  18. creative cloud libraries doesn't load in XD

    XD 17.012.11 / Win 10 (1809)
    I have tried to do all steps https://helpx.adobe.com/de/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html but nothing work. In other applictions the libraries works well.

    1 vote
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  19. My Adobe XD didn't start

    I can't start adobe xd. It just shows gray screen and after few second close.
    I try to uninstall adobe xd and adobe creative cloud but it didn't work.

    Version of Adobe XD : 17.0.12
    Window 10 version 17763.379

    1 vote
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  20. I can run the app after March Update

    I can even run the app after March Update! I'm very angry and if I don't receive any answer, I will decide to stop using Adobe XD! I tried many ways to let your team know about this problem including Twitter and Adobe XD user voice.

    Adobe XD: 17.0.12.11
    MacOS: 10.14.3
    Adobe CC: latest version

    1 vote
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