Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win] Frequently Crashing

    Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

    4 votes
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      5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    • 🐛 Viewport Scroll behavior on Windows 10 feels wrong, legacy scroll API used in Xd?

      The scrolling behavior inside Adobe Xd feels clunky in comparison with other UWP Apps like OneNote, Edge, Sketchable - what makes Adobe Xd feel slow.

      Here is a video, Mac vs. Windows AdobeXd viewport scrolling:
      https://1drv.ms/v/s!AvkEqMrGBsUy0LJH2Aw9BCac2U7T5Q

      The scrolling behavior on other Windows UWP apps feels similar to what we see on the Adobe Xd version for MacOs.

      3 votes
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        0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
      • After cloud documents XD takes forever to launch/start

        Hi, since last update where adobe introduced save to cloud when I start XD the window is blank for a very long time. Everything is slow, laggy, and the save button freezes randomly, even when document is saved on the computer and not cloud. The new update has made working on XD very frustrating.

        3 votes
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          2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
        • I can't open XD

          When you try to open it, it just crashes and closes

          2 votes
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            bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
          • [macos 10.14.2 Mojave] Macbook pro trackpad slow and laggy performance when using pinch to zoom

            1. Version of XD

            14.0.42.14

            2. Open Xd file with 60 artboards, try to pinch to zoom in and out.

            3. pinch to zoom should work without any lag and from the first pinch gesture

            4. actual result is it takes at least 3 to 5 tries for Xd to recognize my pinch action to respond, which results in a laggy and frustrating experience.

            Additional info:
            tried pinch to zoom on Photoshop, works flawlessly

            2 votes
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              bug-needs-more-info  ·  2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
            • Re-ordering layers stops working

              Sometimes trying to move layers it simply won't work. Layers stay frozen in place. Have to close and re-open the app.

              And whenever this happens when I quit the app I get an error message saying "XD currently used to share content", which doesn't happen when I normally close the app. (Win10 only, haven't had this happen on my mac)

              2 votes
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                0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
              • Published link not fully previewing

                Preview link is not showing all components? But shows them on the document and displays fully in the "play" button function

                2 votes
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                  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                • High CPU usage during idle

                  Version of Adobe XD: 12.0.12.10
                  OS: Windows 10 Pro (1803)
                  CPU: Intel i7-7700HQ
                  RAM: 16GB

                  This is a duplicate of https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/19836358-high-cpu-usage-during-idle but that bug is listed as inactive and is not able to be voted on or added to.

                  Everything runs fine when I am using the computer, but if I close the display while the laptop is plugged in and not sleeping then XD takes 30-40% of the CPU and runs the computer HOT. This is a problem if I just set the computer down on the arm of a couch or chair and then come back to find…

                  2 votes
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                    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

                    Greetings James:

                    Appreciate the link to earlier issue post. I did some digging on my end and found the problem reported there has since been fixed. Thinking that what you’re seeing may have a different root cause.

                    Some questions to help with figuring this out:
                    - How did you determine XD CPU usage if the laptop is closed?
                    - Is anything else running aside from XD?
                    - Is XD the focus app when you close the laptop?
                    - Do you note this issue in other cases (like if XD is idle and laptop is open)

                    Thanks!
                    Nina
                    Adobe XD

                  • 'Background Blur' over 'Shadow Effect' displays unexpectedly on Preview Mode

                    Blur effect displays differently (takes into account shadows, I think) in Preview Mode and in Design Mode.

                    I would prefer it was rendered consistently as it is now on Design Mode.

                    1 vote
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                      0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                    • Record preview stuttering

                      Just did a 1 minute record preview of a self running sequence (no interactivity, just "fake" user usage). Sadly, for the first 10 seconds or so, there are "frozen" frames which looks stutter-y on playback. Very noticeable.

                      Also, as an aside, would be nice to choose 30FPS instead of only 60FPS (maybe that option could save me right now).

                      I can send the file direct, but as it's company work I can't post it here.

                      Using MacBook Pro (15-inch, 2016), macOS 10.14.2 (18C54), XD 15.0.12.8

                      1 vote
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                        0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                      • Live Link slow/non-functional performance across all browsers and different computers.

                        Hello, our live link prototype does not function properly. Clicking on linked elements in the live web preview does nothing, even though the hotspots show up as clickable. When we try to flip through pages of our wireframe via the pagination at the bottom, there's a huge lag on clicks and then the prototype will shoot forward 6 pages suddenly. As it stands, this live link is non functional; we can't use it to collaborate or gather feedback from non XD users, and as such it renders XD useless for us.

                        I have the latest updated version of XD. This…

                        1 vote
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                          2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                        • Slow Load with Blank Screen, Then Endless spinner

                          When I run XD, I just get a blank white window. It takes a few seconds to see the Design.Prototype.Share. welcome screen. Sometimes, I kill it in Task Manager and restart.

                          When I do see the welcome screen, I see an endless spinner in the Recent section and XD is doing something (the cursor is busy too). It never goes away.

                          Killing it and restarting works. Happens nearly every time.

                          1 vote
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                            bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                          • All Cloud Documents suddenly gone missing- however they are still visible in "Your Work"

                            I had around 20 something files saved as Cloud Documents, suddenly they are all gone except 2. The file are however still visible here. https://assets.adobe.com/cloud-documents

                            There is no way to retrieve those missing files.

                            1 vote
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                              0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

                              Greetings:

                              Sorry to hear you’re having problems viewing XD Cloud documents.

                              Can you confirm the following info:
                              - OS version
                              - Creative Cloud application version ((in Creative Cloud app go to Preferences > General)
                              - Adobe Sync version (in Creative Cloud app go to Preferences > Creative Cloud > Files).

                              Does the problem persist consistently? Or does restarting your system help?

                              Thanks!
                              Nina
                              Adobe XD

                            • Tap Trigger bug when animating between two artboards.

                              I have two artboards that animate automatically back and forth from each other to show an animated arrow that moves back and forth, pointing to a button I want the user to click. When previewing on the web it glitches. When you click the first time it glitches a brief image of what the next slide/artboard is. You then have to click a second time to actually move to the next slide.

                              Works fine in desktop preview.

                              1 vote
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                                bug-needs-more-info  ·  2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                              • [Win10] G-sync is causing problems

                                Adobe XD ver: 13.1.32.8

                                The application automatically uses G-sync and causes interface lag when doing anything that involves movement.

                                Manually disabling G-sync for the application or disabling it all together seems to fix the issue.

                                Note: Adobe XD does not appear in the nvidia control panel but has to be manually added and then select monitor technology > Fix Refresh

                                1 vote
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                                  0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                • Mobile app taking 10-20 minutes to load/refresh list of prototypes

                                  XD Version: 13.1.32.8 and latest android app version
                                  OS: Windows 10, Android (Galaxy S7)

                                  Steps to reproduce the issues: Open the app and/or drag to refresh prototypes.

                                  Expected result: Documents/prototypes should load
                                  Actual result: 10-20 minute loading bar before documents finally load

                                  This is not an issue with any particular prototype loading, or with slow loading once in a prototype, it's an issue with the app actually loading in the list of prototypes.

                                  1 vote
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                                    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Adobe XD suddenly keeps freezing after the latest update

                                    XD keeps freezing after the last update. It seems like its trying to save on the background while transforming or moving an object or just about anyhting in XD. And when i quit the program it asks me to save, I agree and poef. Instant result. The freez vanished. The freez seems some sort of buffering or so.. Some mouse options also get stuck and I cant copy, paste or delete things while its freezing.

                                    1 vote
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                                      0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello Dennis:

                                      Are you still seeing this problem? If so, it would help me to better understand what’s going with the following info:
                                      - XD version
                                      - OS version
                                      - Creative Cloud userID
                                      - Enable crash dumps and share the file, https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

                                      You can post to cloud storage (Dropbox, WeTransfer.com, etc) and email to xduv@adobe.com

                                      Thanks!
                                      Nina
                                      Adobe XD

                                    • Text objects not responsive

                                      Using XD Version:13.0.12.14
                                      Mac OSX 10.12.6
                                      Processor: 2 x 2.66 GHz 6-Core Intel Xeon
                                      Ram: 64 GB 1333 MHz DDR3
                                      Harddrive: 200 GB SSD
                                      Graphics Card: NVIDIA TITAN Xp 12287 MB

                                      Everything about XD seems to be functioning fine until I want to edit a text object.

                                      Steps to reproduce the bug:
                                      Create a new file.
                                      Start designing with shapes.
                                      Add a text object with 5-10 characters - (no problems)
                                      Add another text object with 5-10 characters - (no problems)
                                      Click on one of those text objects to edit it...
                                      Wait for XD respond to your input.
                                      If you type…

                                      1 vote
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                                        0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 不能从外部图片拖入到XD,显示禁止的标识;Can not be dragged from external images to XD to display prohibited signs.

                                        WIN 10版本Adobe XD CC,我尝试拖动jpg,png图片进去出现禁止的符号;甚至连PS和AI里面也拖动进去也是禁止;也尝试Creative Cloud同步,提示我不具备管理权限;

                                        操作系统:win10(17134)
                                        XD CC版本:11.0.22.10

                                        WIN 10 version of Adobe XD CC, I tried to drag jpg, png picture into the forbidden symbol; even the PS and AI inside is also prohibited to drag in; also try Creative Cloud synchronization, suggesting that I do not have administrative privileges;

                                        1 vote
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                                          2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Chrome [Violation] Parser was blocked due to document.write...

                                          I'm getting a parsing error in Chrome preventing my screen to completely load properly.

                                          Chrome Version 68.0.3440.106 (Official Build) (64-bit)

                                          Note: Works well in Safari

                                          [Violation] Avoid using document.write().
                                          U @ main.min.js:1
                                          (anonymous) @ main.min.js:1
                                          (anonymous) @ main.min.js:1
                                          main.min.js:1 [Violation] Parser was blocked due to document.write(<script>)
                                          U @ main.min.js:1
                                          (anonymous) @ main.min.js:1
                                          (anonymous) @ main.min.js:1
                                          main.min.js:1 A parser-blocking, cross site (i.e. different eTLD+1) script, https://c.evidon.com/geo/country.js, is invoked via document.write. The network request for this script MAY be blocked by the browser in this or a future page load due to poor network connectivity. If blocked in this page load,…

                                          1 vote
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                                            1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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