Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. 11 votes
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    20 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. After cloud documents XD takes forever to launch/start

    Hi, since last update where adobe introduced save to cloud when I start XD the window is blank for a very long time. Everything is slow, laggy, and the save button freezes randomly, even when document is saved on the computer and not cloud. The new update has made working on XD very frustrating.

    6 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. [Win] Frequently Crashing

    Frequently Crashing (while open XD app, maximize XD app window, while zooming, if open any multiple files also)

    6 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Continuous lagging/ freezing when working in Design mode

    Version: 16.0.2.8 Creative Cloud Sync 4.2.0.25

    Running on:
    macOS Mojave v10.14.2
    Processor: 4GHz Intel core i7
    Memory: 32 GB DDR3
    Graphics: AMD Radeon R9 2048MB

    Hello,

    When clicking on images, text boxes, menus or scrolling around the screen, everything lags/ freezes for a few seconds before catching up with its self.

    To reproduce the issue: open a working file and click on menus, text boxes - anything interactive.

    The issue seems to be intermittent and varies from making working in the app impossible to just being a bit of a hinderance - most of the time it's somewhere in the…

    3 votes
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Latest XD release - Changing color of text causes slow animating effect and extreme use of system resources.

    There are other issues related to this problem I noticed.

    When saving a screenshot using the mobile app on the latest ios. The text boxes that have color applied to only one word (the rest of the word are white), only exports the png with all white text.

    The performance of my machine is definitely good enough.
    1080 GTX
    I-7 4ghz
    happens with both local storage and cloud storage
    turning off cloud file sync has no effect on the bug
    XD is the latest version
    Latest windows update

    2 votes
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Over 500% CPU usage when using cloud documents that share symbols

    I have my design system file stored in cloud documents and syncs fine when it is open by itself. The trouble starts when I simultaneously have a separate XD document open using symbols from the design system file (in cloud documents) and something gets saved in the design system file CPU usage goes to like 500%+. If both files are local, this does not appear to be an issue.

    MacOS 10.14.3
    2.8 GHz Intel Core i7
    16 GB 1600 MHz DDR3

    2 votes
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    bug-investigation-in-progress  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. I can't open XD

    When you try to open it, it just crashes and closes

    2 votes
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. [macos 10.14.2 Mojave] Macbook pro trackpad slow and laggy performance when using pinch to zoom

    1. Version of XD

    14.0.42.14

    2. Open Xd file with 60 artboards, try to pinch to zoom in and out.

    3. pinch to zoom should work without any lag and from the first pinch gesture

    4. actual result is it takes at least 3 to 5 tries for Xd to recognize my pinch action to respond, which results in a laggy and frustrating experience.

    Additional info:
    tried pinch to zoom on Photoshop, works flawlessly

    2 votes
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    bug-needs-more-info  ·  2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Adobe XD suddenly keeps freezing after the latest update

    XD keeps freezing after the last update. It seems like its trying to save on the background while transforming or moving an object or just about anyhting in XD. And when i quit the program it asks me to save, I agree and poef. Instant result. The freez vanished. The freez seems some sort of buffering or so.. Some mouse options also get stuck and I cant copy, paste or delete things while its freezing.

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Dennis:

    Are you still seeing this problem? If so, it would help me to better understand what’s going with the following info:
    - XD version
    - OS version
    - Creative Cloud userID
    - Enable crash dumps and share the file, https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

    You can post to cloud storage (Dropbox, WeTransfer.com, etc) and email to xduv@adobe.com

    Thanks!
    Nina
    Adobe XD

  10. Re-ordering layers stops working

    Sometimes trying to move layers it simply won't work. Layers stay frozen in place. Have to close and re-open the app.

    And whenever this happens when I quit the app I get an error message saying "XD currently used to share content", which doesn't happen when I normally close the app. (Win10 only, haven't had this happen on my mac)

    2 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Published link not fully previewing

    Preview link is not showing all components? But shows them on the document and displays fully in the "play" button function

    2 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. High CPU usage during idle

    Version of Adobe XD: 12.0.12.10
    OS: Windows 10 Pro (1803)
    CPU: Intel i7-7700HQ
    RAM: 16GB

    This is a duplicate of https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/19836358-high-cpu-usage-during-idle but that bug is listed as inactive and is not able to be voted on or added to.

    Everything runs fine when I am using the computer, but if I close the display while the laptop is plugged in and not sleeping then XD takes 30-40% of the CPU and runs the computer HOT. This is a problem if I just set the computer down on the arm of a couch or chair and then come back to find…

    2 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings James:

    Appreciate the link to earlier issue post. I did some digging on my end and found the problem reported there has since been fixed. Thinking that what you’re seeing may have a different root cause.

    Some questions to help with figuring this out:
    - How did you determine XD CPU usage if the laptop is closed?
    - Is anything else running aside from XD?
    - Is XD the focus app when you close the laptop?
    - Do you note this issue in other cases (like if XD is idle and laptop is open)

    Thanks!
    Nina
    Adobe XD

  13. Resizing window does not resize work area

    When moving XD across monitors and trying to resize the window for the larger screen, black bars appear in the space and does not resize the working area. I've attached before and after screenshots.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Crashing and Lagging and Text Issues

    Version 18.0.12.9
    Creative Cloud Sync 4.2.1.5.1
    Windows 10 PRO
    Acer Aspire ES14 - Intel Celeron - 4 GB RAM

    Issues:
    1. When renaming groups or blocks it crashed.
    2. Sometimes when creating a Text and then type, no text showing up.
    3. The cursor is lagging and sometimes hard to click.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adobe Illustrator Scripting VERY slow - C#

    Hello,

    i'm developting a small library to access PathObjects in Illustrator (works fine for CS2, CS5, CC2015) - but i have performance problems with CC2019. I am using VS2017.

    Code looks like:

    Type AIType = Type.GetTypeFromProgID(AIAppName);

    dynamic illuApp = Activator.CreateInstance(AIType);

    if (illuApp == null)

    {

    return;

    }

    if (illuApp.Documents.Count < 1)

    {

    return;

    }

    System.Array lll = illuApp.ActiveDocument.selection;

    if (lll != null)

    {

    for (int i = 0; i < lll.Length; i++)

    {

    dynamic path = lll.GetValue(i);

    if (path != null)

    {

    var lll2 = path.PathPoints;

    Application.DoEvents();

    int iSelCount = lll2.Count;

    if (iSelCount >= 4)

    {

    string sss = path.typename;

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can't scroll on a touchpad

    I'm working on:
    System Model: HP ENVY x360 Convertible 15-cn0xxx
    OS Name: Windows 10 Home, Version 10.0.17134 Build 17134
    Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

    While on sample kit downloaded from "File -> Get UI Kits -> Wireframes", whenever I zoom in using Ctrl+"+", I am unable to scroll up or down to see the elements on the document, and no scrollbars appear on either the bottom or the sides. I tried page up and page down buttons on the Keyboard and the arrow keys as well. Nothing works, I'm unable to…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. [Win 10] Auto quit after open for a minute

    Auto quit after open for a minute

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. 'Background Blur' over 'Shadow Effect' displays unexpectedly on Preview Mode

    Blur effect displays differently (takes into account shadows, I think) in Preview Mode and in Design Mode.

    I would prefer it was rendered consistently as it is now on Design Mode.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Record preview stuttering

    Just did a 1 minute record preview of a self running sequence (no interactivity, just "fake" user usage). Sadly, for the first 10 seconds or so, there are "frozen" frames which looks stutter-y on playback. Very noticeable.

    Also, as an aside, would be nice to choose 30FPS instead of only 60FPS (maybe that option could save me right now).

    I can send the file direct, but as it's company work I can't post it here.

    Using MacBook Pro (15-inch, 2016), macOS 10.14.2 (18C54), XD 15.0.12.8

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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Adobe XD: Bugs

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