Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win10] Application stops responding (keyboard)

    Version 9.1.12.3
    Creative Cloud Sync 3.0.3.6
    Windows 10 PRO · Version 1709
    Lenovo X1 Carbon i7-6500 · 8 GB

    Xd succesfully launch, but after a while (randomly between 10" ~ 5') the keyboard stops working. Not writing in text fields, not editing any UI field, not shortcuts. I have to close the program and launch it again.

    Please, fix this problem because further than annoying, it makes really difficult to continue working with this fantastic app.

    Thank you,

    Francesc

    358 votes
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      awaiting-external-fix  ·  262 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Touch Screen no longer works in Preview Mode - Worked perfectly prior to December 2018

      Button transitions just flash when pressed on touch screen, even though they work correctly when clicked via mouse.

      The touch screen worked perfectly over the last few months, I'm assuming it quit working with the last update (or around that time). My touch screen works with every other item in XD and any other application, it just won't activate the transitions in 'Preview Mode'

      I have the lastest update of XD - Version 14.0.42.14
      Windows 10 PC

      11 votes
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        12 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
      • XD to AE export not working on windows

        Windows 10 user, latest builds of Xd (14.0.42.14) and Ae (16.0.1 (build 48)) installed, when attempting to export assets from Xd to Ae, it does not work. Workflow is: 1) select assets from within Xd 2) select Export/After Effect from Xd menu, 3) nothing happens. Interesting, but after one attempt at exporting, any subsequent attempts show the export to AE option grayed out. I have tried with AE open and closed with the same result.

        9 votes
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          resolved-by-setting-update  ·  9 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
        • getSharedResourcesFilePath(): Could not load component: Code: 52

          Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

          getSharedResourcesFilePath(): Could not load component: Code: 52

          Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

          Version of Adobe XD: 14.0.42.14 (Starter)
          Version of Creative Cloud: 4.7.0.400
          Version of Creative Cloud Sync: 4.1.0.29
          Windows 10 Pro Version 1703 8GB RAM

          Steps to reproduce the issues:
          1. Launch Xd.
          2. Click Cloud Documents > Desired File.
          3. Click…

          7 votes
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            10 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
          • Repeat grid is now including shadow in the spacing value

            When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

            version: 14.0.42.14

            4 votes
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              5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
            • XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

              1. Adobe XD 14.0.42.14
              2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
              3. Expecting to write "ć" and "ł"
              4. Nothing happens after trying to type those letters.

              Adobe! ;) ;) ;) - please ;););) again????? ;););)

              Thanks!!!!!

              4 votes
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                5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
              • Can't use Hand tool with Wacom (pan)

                Pressing the Space Bar while using Wacom doesn't shift to the Hand tool so I may pan the document as in using the mouse (on all of adobe software).

                4 votes
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                  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                • Responsive Size always active.

                  Hey guys, although I really love the new Responsive Size feature, I consider that it's very annoying to have this functionality activated by default.

                  In the 90% of the cases when I drop new icons from Illustrator or when I create new forms in XD itself, I have to unselect the option of "Responsive Size" because it blows up my form while resizing.

                  4 votes
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                    2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                  • Exporting SVG is not accurate

                    Importing into Illustrator brings some issues concerning the correct color assignation for some elements. Everything else seems to be at the correct place.
                    In internet browsers the svg file looks alright but my colleagues have issues importing the files into their development environment, same as I do in illustrator.
                    Please fix!

                    4 votes
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                      5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      There is no error with the exported SVG – it is perfectly valid. When i imported back in XD it looks fine as well. The browsers are not performing any error correction for the SVG as you mention below.

                      Cheers,
                      M.

                    • Live Preview not working on Windows 10 and iOS

                      Creative Cloud Version: 4.7.0.400
                      Creative Cloud Sync Version: 4.1.0.29
                      XD Version: 14.0.42.14
                      Hardware: Dell Precision 5530 with i9 Processor, 4k Display, 32GB RAM, 1TB nVME SSD, and Quadro P2000 Graphics
                      OS: Windows 10 Pro v1809 build 17763.253

                      iTunes Version: 12.9.2.6
                      iOS Version: 12.1.1
                      XD iOS Version: 14.0

                      Issue: I have an iPad and iPod that previously on another computer worked with Live Preview fine without any issues. I have since then replaced the computer with a brand new one. The new computer does not recognize the iOS devices. When I click the device icon at the top right of XD…

                      3 votes
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                        7 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                      • Long Press for menu not working

                        I just upgraded XD V13 on iOS and the long press for menus no longer works. Long press brings up a dialogue "No Microphone Access....." How can I access the menu now?

                        3 votes
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                          limitation-with-workaround  ·  7 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        • Unable to Publish when on VPN

                          Trying to publish when on my office vpn results in "This service is temporarily unavailable. Please try again later." Publishing when not on a vpn works just fine. This is a major roadblock for remote workers required to operate via vpn.

                          There have been a few other bugs like this opened. Adobe's response always seems to be 'working as designed' with not much explanation. The closest we've come is https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/33072070-cannot-publish-prototype-service-is-temporarily-u @Nina-Ramos suggested it's the company's vpn blocking access. After working with our IT department and following Nina's suggestion, we've confirmed that the following are not blocked:
                          - Communication over port…

                          3 votes
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                            3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

                            Configure Charles
                            1. Launch the Charles app
                            2. Enable SSL Proxying for the endpoints used by XD
                            3. Go to Proxy → SSL Proxying Settings…
                            4. Click the “Add” button
                            5. Add the following hosts (leaving other fields blank):
                            - Host: *.adobelogin.com
                            - Host: *.adobesc.com
                            - Host: *.adobe.io
                            - Host: *.amazonaws.com
                            6. Set Recording Settings
                            - Go to Proxy → Recording Settings…
                            - Select the “Include” tab
                            - Add the following hosts (leaving other fields blank):
                            - Host: *.adobelogin.com
                            - Host: *.adobesc.com
                            - Host: *.adobe.io
                            - Host: *.amazonaws.com
                            7. Quit Charles

                            Publish a prototype from XD
                            1. Launch the Charles App
                            2. Switch to the Sequence view in Charles
                            3. Launch XD and open a design file
                            4. Select the Share icon
                            5. Select Publish Prototype
                            6. Click “Create Public Link”
                            7. When the operation completes, return to Charles
                            8. Select File → Save Session As…
                            9. Provide a file…

                          • Extensis Suitcase Fusion 9 Not syncing adobe fonts to XD

                            Windows 10 (current version/updates)
                            Adobe XD (latest update)

                            My Adobe fonts will not work in XD when using Suitcase Fusion 9 to manage Adobe fonts. Every other adobe app works fine but XD chooses to not show the Adobe fonts even though they are activated. Or when it does and you select one nothing happens (font does not change in XD). I have tried deactivating and reactivating fonts, uninstalling and reinstalling XD, reinstalling Fusion 9, everything!! I just want the fonts to work so I can use this app!
                            This is soooo problematic because I will be working on a…

                            2 votes
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                              0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            • Export to After Effects is not working since last update

                              Version of Adobe XD: 15.0.12

                              Install a new version of XD (15.0.12).
                              Open any file and try to export any shape, picture or text.

                              Expected result: Successful export to After Effects CC 2019 (16.0).
                              Actual result: Disabled button of export to After Effects. Export isn't working by pressing Ctrl + Alt + F.

                              2 votes
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                                2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              • Dragging elements off artboard become hidden (intermittently)

                                Weird issue I noticed happening the other day, and again just now. Some elements stay linked to the artboard they previously occupied even after I've dragged them off. I don't always notice this has happened, until I select an artboard and notice elements surrounding it suddenly appear, then disappear when the artboard is deselected.

                                1. Version 15.0.12.8

                                2. Select an element and drag it off an artboard.

                                3. I expect the element to stay visible; I expect the element to stay visible even though it is not attached to an artboard.

                                4. Sometimes the selected/dragged element immediately becomes hidden, even…

                                2 votes
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                                  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                • Double paste

                                  Good evening to all. Everytime I paste text from different source (blocknotes, website) it happens twice. So the simple Ctrl+c, Ctrl+v results in a double text paste.

                                  2 votes
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                                    1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Application not responding after restart system MacBook Pro

                                    I am frequently facing issue, can't open document and get freeze some time. Only solution is to quit and open XD to access the document.

                                    2 votes
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                                      3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                    • XD to AE! Can not export After Effect files. then again

                                      Version of Adobe XD: 14.0.42.14
                                      Steps to reproduce the issues: files > export > After Effect
                                      Expected result: export AE file successfully
                                      Actual result: display "There was a problem exporting your asset."

                                      IT DIDN'T HELP -----
                                      "Let me know if updating drivers helps. Also, now that we have Cloud documents, would be good to try saving file locally first and then exporting to AE to take that out of the equation."
                                      ----- IT DIDN'T HELP

                                      2 votes
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                                        1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                      • XD pans while moving items on Magic Mouse

                                        I'm reopening this issue because in the last one, I wrote two issues, not just one, and it was removed because "What you’re describing is a workflow that is the case when using magic mouse. The workaround is unfortunately, not to use the mouse". I think that answer was for the second issue, not the first.

                                        To rephrase the issue: When I drag an item around the canvas (not necessarily to the edges of the window), I keep the LMB of my Magic Mouse down. But while moving the mouse, keeping the LMB pressed down, I probably rotate the tip…

                                        2 votes
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                                          2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Having issue with online link.

                                          Unable to use the link on the web browser link. It shows the highlighted link but doesn't allow the user to click on the link for some reason. This is creating a serious issue as some of my clients are not able to use the prototype.

                                          NOTE: This happens on certain occasions only and on certain devices.

                                          2 votes
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                                            bug-needs-more-info  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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