Bug details

adobe xd unexpectedly closed

hi adobe
when I click prototype mode, XD craches.

I've updated to the latest version

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Jalil Abdollahi shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • AdminLalita (Admin, Adobe) commented  ·   ·  Flag as inappropriate

    Hi Jalil,

    Sorry to hear that XD is crashing for you.

    Could you please provide more details like following:
    1. Which OS are you using and what is the version?
    2. What is XD version?
    3. What subscription does the id with which you logged in XD has?
    4. Please setup following registry to get the full crash dump on Windows
    https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps

    on Mac you would see a crash screen with "Report" button. Please click on that and copy the content and save it in a text file.

    We would need crash dumps for further investigation. So share those at xduv@adobe.com

    Regards,
    Lalita
    Adobe XD

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