Bug details

Adobe XD Crashes when you click the layers icon or the prototype tab

Report 1
Step 1: Open XD > working file

Step 2: Click "prototype"

Result: Program crashes

Report 2
Step 1: Open XD > working file

Step 2: Click "layers" icon

Result: Program crashes

Program: Adobe XD CC

OS: Window 10 x64 Pro
Version: 10.0.17763

Installed RAM: 8.00 GB
Processor: Intel Xeon CPU E3-1230 v2 3.30GHz

System Manufacturer: Lenovo ThinkStation E31 255547U
GPU: NVIDIA Quadro 600

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Jamey shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Are you still seeing the problem after updating drivers? Can you confirm you downloaded latest ones from nVidia site? If using Microsoft device manager, it may have a slightly older version. You can also check to see if card is conflicting by using device manager to “turn off” nVidia so XD uses onboard card.

For reference, here’s the XD system requirements for display & graphics, https://helpx.adobe.com/sea/xd/system-requirements.html

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  • Jamey commented  ·   ·  Flag as inappropriate

    Hey Nina,
    I updated the drivers. Would the hardware be an issue here potentially? If so please share what should be upgraded to be able to handle modern web dev/design needs. I am typically running a browser or two while XD is open.

    Thanks!

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