getSharedResourcesFilePath(): Could not load component: Code: 52
Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:
getSharedResourcesFilePath(): Could not load component: Code: 52
Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".
Version of Adobe XD: 14.0.42.14 (Starter)
Version of Creative Cloud: 4.7.0.400
Version of Creative Cloud Sync: 4.1.0.29
Windows 10 Pro Version 1703 8GB RAM
Steps to reproduce the issues:
1. Launch Xd.
2. Click Cloud Documents > Desired File.
3. Click OK.
Expected result: File is loaded business as usual.
Actual result: Error message: "getSharedResourcesFilePath(): Could not load component: Code: 52"
Mauricio Paternina
shared this idea
AdminNina Ramos (Adobe XD)
(Engineering Program Manager, Quality, Adobe)
responded
If you’re still seeing this issue, please try the following:
1. Uninstall XD
2. Go to Settings> Storage control panel, click on link “Change where new content is saved” to C:
3. Re-install XD
4. If desired, update setting from Step 2 to original setting
Hope this helps!
Nina
10 comments
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Anonymous
commented
same error with XD v14.0.42.14 on mac OS 10.13.6
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heidi
commented
Experiences the same issue recently. Shared a file with a colleague and I couldn't reopen it after he edited it. We are using the same XD version but I'm using macOS High Sierra Version 10.13.6 and he uses macOS Mojave 10.14.3
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Carl
commented
I'm on a Mac, OS 10.13.6. When I try to open the cloud file I created, I get the error code
getSharedResourcesFilePath(): Could not load component: Code: 52
My co-worker, with whom I shared the file, has no problems opening and editing the file.
Any news regarding this? It's seriously messing up the workflow. You should consider rolling back this option until it functions properly.
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@Genevieve: The issue has thus far only been reported on Win systems. Are you on Mac and seeing the problem? Do you have a partitioned drive by any chance?
@Erik can you share more system details to help dig into this?
Thanks!
Nina -
Erik
commented
1. 14.0.42.14
2. Shared a file with a coworker of mine on the same network. I can no longer open the file after changes were made on their end.
3. I should see the work that has been updated and access the file.
4. Receive error code attached. File crashes and closes.
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Geneviève Desautels
commented
Bullet 2 «Go to Settings> Storage control panel, click on link “Change where new content is saved” to C:»… seems for PC, what about Mac?
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Anonymous
commented
Well we could have a way to download the projects through the site :/
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Rhasya Bintang
commented
please help, i need a solution. why when i open my file that i was save in cloud document is always pop up this message "get shared resource file path():could not load the component" and always make a new file name "untilted"
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Adedoyin Akande
commented
Alright, so same happened to me too.
What you do is:1. Open Creative Cloud app in a completely different Computer Device
2. Sign in with your account (The one holding the cloud document that is now throwing the error)
3. Make sure the Adobe XD on this new device is updated
4. Open Adobe XD, Click on "Cloud Documents" you should see your file now(The one that got currupted)-> Open it
5. Click the Hamburger menu and then do "Save As" (This lets you save the file locally) -
Adedoyin Akande
commented
This just happened now! How do I get my project back!!!