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    Alex Schmid shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    @Fernando Can you share the following logs:
    -XD log: c:\Users\USERNAME\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\AdobeXD.log
    - Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    @Ahsan: Is it possible you installed other Adobe apps to that directory? Can you check what install is set to? To check, check in Creative Cloud desktop app>Preferences>Creative Cloud>Apps

    16 comments

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      • Ahsan Idrisi commented  ·   ·  Flag as inappropriate

        So everything seems fine but one problem
        Somehow my Adobe XD was installed on my Western Digital Partitioned G: drive rather than my C (SSD drive)
        So I moved it back using Windows Apps but I had to uninstall and Install it again to install it again on my C drive which was the Default location
        and now the problem is fixed

        My C Drive where Adobe XD is working fine is an SSD and also it is not partitioned

      • Fernando Henrique commented  ·   ·  Flag as inappropriate

        Just clean installed on my Windows 10 SSD (no partitions) and the same error reported occours. Uninstalled and reinstalled XD and Creative Cloud and the message when opening new files persist.

        Adobe XD Version: 14.0.42.14
        Creative Cloud Version: 4.7.0.400

      • Paul commented  ·   ·  Flag as inappropriate

        Adobe XD Version: 14.0.42.14
        Creative Cloud Version: 4.7.0.400
        OS: Windows 10

        Since the move of XD from the sync option to cloud saving my existing documents wont upload (they are just stuck as "saving", waited four hours for a 12mb file without result) and new documents throw up an error message.

        Have tried reinstalling and updating everything from Adobe XD to the CC client to renaming the Adobe Sync folder and letting the client repair it.

      • Quetzal commented  ·   ·  Flag as inappropriate

        XD Version: 14.0.42
        OS: windows 10 (v. 1809)

        When I choose a new design appears this message (see image).
        Instead, XD version 13.1.32 works well

      • hashtagrik commented  ·   ·  Flag as inappropriate

        Same issue here is you accept and then draw a new artboard you still can save and use it. But its pretty irritating

      • Ahsan Idrisi commented  ·   ·  Flag as inappropriate

        I am also having the same issue, error appears when you open a new artboard whatever you choose from the main screen even custom sizes. The artboard disappears after the error message

      • Simon commented  ·   ·  Flag as inappropriate

        I have similar problem. I can't open new general artboards that are shown on a screen when you open Adobe XD. So this means I can't open the ipad, Iphone, the web or the custom size artboard (new ones in the previous designs open fine.

        It says "addOrUpdateAGCComponent(): Could not add or update component to artboard id "the ID number". Code: 61 Error message: Failed to move component file."

        I don't install it on C: cause the it's an SSD and it has limited space. I have all of the files installed on D.

        I have already tried to remove Adobe XD and install it again, but it's still the same problem.

        The interesting thing is that If i then draw an artboard everything is working fine and I can also save my work.

      • D commented  ·   ·  Flag as inappropriate

        The latest update has defintely broken this. I took get the same message when I try to create a new design artboard from File > New

        Note: This does not affect if you manually add one (clicking on the Artboard (A) quick action and adding the template that way, but just when you use File > New

      • Muff commented  ·   ·  Flag as inappropriate

        @Nina

        It is permanently stored only that it is saved, but Adobe XD does not do this. If I simply abort it (close Adobe xD) no changes will be made or the cloud document file will not be created.

        In CC is installation path: Default location.

      • Muff commented  ·   ·  Flag as inappropriate

        Hello dear Adobe XD Team,

        recently I can't overwrite or save my project as a Cloud Document anymore. Whenever I go to Save/Save as it says at the top that it will be saved, but nothing happens nothing is saved and it is there all the time.

        If I want to create a new file I also get the error message 61

        "addOrUpdateAGCComponent():Could not add or update to artboard id: bcee139f-0164-4698-a383-12904c78ae91 CODE 61"

        Error message: Faild to move Component file

      • Muff commented  ·   ·  Flag as inappropriate

        Currently I have the same problem, it always shows "save" but it doesn't and it's been that way for 5 hours! If I just close the file I get the error code 49!

        When I create a new file I get the error code 61!

      • Paul Panzu commented  ·   ·  Flag as inappropriate

        I've just installed the apps and have the same error while trying to save to "Online files"

      • Alex Schmid commented  ·   ·  Flag as inappropriate

        Soo I just reinstalled it another time, this time version 13. its working. I update to 14: It doesn't work anymore... so I went back to V 13 for the moment...

      • Alex Schmid commented  ·   ·  Flag as inappropriate

        Yes, and here some more information. I did that Log collector aswell and sent it, if that contains any further info.

        On the Creative Cloud app I did change the settings to another install directory when reinstalling. Before it worked, and now it doesn't correctly open up the file.

        the current adobe xd cc on windows 10 pro for workstations.

        1. removed adobe xd
        2. Changed installation directory to another partition
        3. installed adobe xd

        4. open adobe xd
        5. enter dimensions and create file, the message appears before I can do anything.
        (last two steps are repeating since then)

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