Crashing on startup when open up my Project
XD Version= XD CC Latest Update
OS Version=windows 10 pro (v1803)
Expected Result = stat project smoothly , don't crash
Actual Result= Crashing on startup a new project or stat with existing project.
it show white screen sometime and sometime it stuck on controls.
please let me know if there any way to solve this issue .
i need to complete my project. adobe team should take it seriously .
Thanks for the info Lena! As the original poster has not replied in two months with further insights, I’ll close this as resolved with workaround.
Hi! My problem was disabled One Drive. As soon as I logged in, it started working
AdminLalita (Admin, Adobe) commented
Assuming you have XD version 126.96.36.199, Please confirm some more things so that we can find out the root cause
1. Do you see the crash happening on every launch?
2. Did it start happening recently?
3. To debug further we would need crash dumps. Could you set up registries as mentioned in the below link
Then launch XD and if it crashes, please share the logs with us.