Bug details

Undo (cmd + z) stops working

I have discovered that the undo function (cmd + z) stops working in XD after I have worked on a document for a while. Things that I typically undo is positioning of elements. Undo starts working again if you quit and reopen XD.

This has happened a few times the last week.

Environment details:
- macOS High Sierra Version 10.13.6
- Adobe XD version 11.0.22.10

49 votes
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    Ole Fredrik Lie shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    42 comments

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      • Chase commented  ·   ·  Flag as inappropriate

        I'm having a few issues including this one, all of which seem to be happening to others.

        1. ctrl + z (or any shortcut) stops working
        2. Layers Panel freezes/glitches and layers can no longer be rearranged or renamed. One layer name gets stuck to the front of the interface and doesn't go away until all XD windows are closed (even if they are not part of the same document).
        3. It keeps saving to the Document Cloud instead of my PC, but when I try to find it in the Document Cloud there is no trace of it there. I lost a lot of work the first time it happened today as well.
        4? When I exit XD I get a warning saying something along the lines of, "Adobe XD is being used for sharing right now, do you still want to exit?". I'm not sure what that means.

        Restarting XD or my PC fixes the problem temporarily. I tried to continue working, consciously saving to the correct location this time. After having to restart for the 5th time I gave up though.

        I'm on Windows 10. I had this issue before and after getting the latest update as of today.

      • Philip Zammit commented  ·   ·  Flag as inappropriate

        Has This been fixed? I'm having to restart my Mac everytime and it's hindering my productivity greatly

      • Anonymous commented  ·   ·  Flag as inappropriate

        Also having issues with the same bug. I suppose I should count myself as lucky seeing as there are people here reporting losing several hours of work.

        Very unfortunate! Lost a lot of trust in Xd today :-(

      • Anonymous commented  ·   ·  Flag as inappropriate

        How do I retrieve XD backups from cloud? There doesn't seem to be a way to download. I can view the files?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Undo is not working and I have accidentally deleted everything. All the artboards are still there, just blank. All work today gone!!!! When I look at the file in Cloud Documents it says it was last worked on 2 hours ago???? How do I download that, so I can start again?

      • Nick Fitchpatrick commented  ·   ·  Flag as inappropriate

        Was able to replicate this issue by doing the following:
        - Created a new XD file
        - Drew a line and then clicked in pasteboard area to deselect line
        - Tested shortcuts: moved it 10px to the right and used CMD+Z to move it back to the original spot
        - Drew a second line and ***immediately without ever unselecting the line*** hit CMD+3 (zoom to object), shortcut did not work
        - All shortcuts I tried after that did not work

        I think this issue is caused by creating an object on the artboard and using a shortcut while the object is still selected.

        XD version: 15.0.12.8, Creative Cloud Sync 4.1.0.29
        OS version: Mac OS High Sierra 10.13.6 (17G65)

      • LB commented  ·   ·  Flag as inappropriate

        Wow, I didn't realize this was an issue, and just had it happen. I would've lost a lot of work, but I noticed CMD+Z stopped working AND could no longer Save my working document. I had to Save As so I didn't just lose a couple hours of work. And I'm about to head into a demo of this prototype!

        1. Version 15.0.12.8
        2. High Sierra 10.13.6
        3. Restarting XD does seem to have fixed the issue on the original file, but boy is that scary to not realize your file wasn't saving for an extended period of time!

      • Alex Huntly commented  ·   ·  Flag as inappropriate

        I've experienced this too. I discovered it happened when I 'zoomed to selection' (using the keyboard shortcut) on a 1px line on an artboard. It wouldn't zoom and from then on undo and redo was disabled.

        I was also unable to save any changes I made.

      • Matt Bailey commented  ·   ·  Flag as inappropriate

        I have this issue, happens periodically, not sure the exact scenario that causes it but perhaps its after zooming in and out between artboards? If i quit XD, then reopen and start working the undo function returns to normal. Bit troubling though as it would be easy to lose a bunch of work this way. v 14.0.42.14

      • Nick Fitchpatrick commented  ·   ·  Flag as inappropriate

        Having the same issue as well. As Jess mentioned, you cant even go to Edit > Undo because it isn't registering changes. Which means, if it isn't registering changes, you can't save changes that have been made.

        When I first encountered this bug, I thought it was my keyboard acting up, so I hit the shortcut to save changes and closed the document. When I reopened it, I had lost a lot of work.

        So, I think this is more than just CMD+Z not working. XD is somehow not registering changes made to a document. So you cant undo and you cant save anything.

      • Jess commented  ·   ·  Flag as inappropriate

        I am having this issue atm and it's extremely infuriating. I can't even go to EDIT>undo because it doesn't register something was changed.

      • Renata commented  ·   ·  Flag as inappropriate

        Happen to me too after trying to update symbols and using push over rights

      • Daniel Galan commented  ·   ·  Flag as inappropriate

        I had this issue as well and was able to fix it on my end.

        -I was working on a large file and
        -Added new artboards and started editing new artwork after not working on it for about a month.
        -Suddenly, cmd-z stopped working I couldn't undo. Also, when I clicked on the symbol I was working on, it highlighted a different symbol in the symbols list (on the left pane).

        How I fixed it:
        -I closed the XD file. The one in which cmd-z didn't work (I'll call it 'A.xd').
        -I opened a different file. Any other file (I'll call it 'B.xd')
        -Made some arbitrary edits on B.xd and used the cmd-z command to undo those edits.
        -After that, I would go ahead and open the A.xd file and would be able to continue to work with cmd-z working.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This has just started happening for me and nothing seems to be fixing it- restarting the app or computer. Especially happens after using 'Push Overrides'

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