Privilege lowering failed! Error: 1314 - Error: 191
I am an enterprise user that has a rights managed system. Someone has spent a long time configuring the Enterprise hand shaking to allow Adobe CC to install software applications with elevated privileges on our systems. Photoshop, Illustrator, InDesign all work, But CC hits this road block when XD tries to install. It worked just fine until the latest Windows update, but apparently it broke the credentialing permissions in XD. I had a previously working version but had to replace my HD on my laptop which required me to reinstall the Adobe CC. I am now locked out of editing old files and creating new ones please help as soon as possible.
If the assumption that it's our credentialing software at fault, this was thoroughly tested with our IT department with a completely elevated credentialed user and it still failed.
Full bug text:
Exit Code: 191
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 3 error(s), 0 warnings(s)
FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.104.22.168
FATAL: Error occurred in install of package (Name: UWPAssets Version: 22.214.171.124). Error code: '191'
ERROR: Privilege lowering failed! Error: 1314
ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with xml
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.126.96.36.199=Private Organization, OID.188.8.131.52.4.1.3184.108.40.206.2=Delaware, OID.220.127.116.11.4.1.318.104.22.168.3=US
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
with error code 1314
ERROR: Failed to install UWP Appx Package
This error happened after the most recent version update of Windows.
4 commentsComments are closed
I had the same problem for a long time.
The problem was solved after enabling the Secondary Logon Service.
1. Press Windows Key + R.
2. Type services.msc into the Run window.
3. Click OK.
4. In the Name column, locate and right-click Secondary Logon.
5. Select Properties.
6. Under the Startup Type dropdown menu, select Automatic.
7. Click OK.
My company can probably be derived from the email address I used to sign into this site. I don't know who it is off the top of my head and my contact in IT hasn't gotten back to me.
This only seems like a problem for XD since I have no problems keeping the other Adobe products up to date. We believe it's because XD was developed in the Universal Windows platform and not the X64 or X86 architecture.
So I needed to update XD to the latest version. And it failed again. My current work around is to file a ticked with IT, wait for time with IT, Have IT break corporate policy to uninstall our software rite's management utility (which requires a reboot), make my account an administrator on the system, then update XD. This is a major inconvenience. All this is to say I think I understand this problem a little more.
The software my company uses is called Avecto. It only allows software to function in it's intended role/privilege. Changing privileges automatically is a big no-no even if it's lowering them.
With that in mind. When the Adobe Creative Cloud software is uninstalling the old version of XD it trys to lower the privileges of ... something ... (probably the uninstalling XD, because that's when it fails) and since my rights managed account and Adobe CC are only authorized for the intended function, to run in an elevated state, the uninstall fails and therefore the update of XD fails.
When I run CC while updating software I must run it in an elevated state, this makes it so I can install the software. The problem is that the automated XD uninstall forces a lowering of privileges, (of something) which isn't allowed by Avecto.
Please either ask the CC team to not lower the privileges of (whatever it's doing when uninstalling) or don't make XD have to uninstall the previous version.