Unable to publish prototype
I kept getting an Internal Server Error when I tried to access a prototype link. So I tried to publish the prototype again, but now it gets stuck at 50% when creating a public link and does not publish.
- Do you see this problem with all prototypes? If you can, I encourage you to try sharing file with 1 artboard, 1 shape and see if the same issue occurs
- Have you tried publishing from a different network?
12 commentsComments are closed
Khai Le commented
Internal Server Error
Request ID: 432307c0-cd70-425b-9111-8eba3f68dcc9
hi, is there a way to send you file directly?
i was able to isolate the problem and repeat the bug -- more like a limitation:
the max height for a pasteboard, it seems, is 4096.
one pixel more -- 4097 -- woul produce the black screen when prototype is set to open at full screen.
if this is an actual limitation:
1) is there a workaround or way to overcome this so i may present to client the current contents of the design (simulating mobile scrolling at 6880 pasteboard height)?
2) would there plans to increase that limit in future releases? how long might that take?
i also posted this issue (before i found the limitation) in a new/separate report:
i am getting a black screen in full screen mode in firefox (60.0.2 (64-bit)).
have had no problem until today, first time published today an hour ago. been fine with regular publishing for at least a few weeks now.
made new file and copied a page over and still same black screen.
tried it in chrome and top part is truncated, but links to other pages seems to work; just homepage for some reason. also first page (homepage) not centered and seemed zoomed in compared to other pages.
problem with "mobile" version; have another "desktop" version that seems to be fine. (links to screengrabs below)
matthew Barnard commented
my prototype link keeps failing and when the link does work there are pages missing when the links do work
Same thing is happening to all of my prototypes.
Hi, I'm using Adobe XD 188.8.131.52 version on CC Sync 184.108.40.206 version. I have 2 problems: I have shared a prototype 3 hours ago and it worked, but now XD not updates and not shares any prototype and it freezes at 50% on loading. I attach the 3 screenshots. I hope in your help and support.
Identical scenario as bug submitted back in fall 2017. Tried to update and publish new prototype. Freezes at 50% and after a few minutes gives me error 44. This has been going on for about 90 minutes now. Tried to restart program and restart computer several times - no luck.
Yep, the same thing is happening to all 7 of our XD accounts :(
David Martin commented
XD - 220.127.116.11, Creative cloud sync 18.104.22.168
Mac - High Sierra 10.13.5
Clicked the share prototype link, it got to 50% & then got error code 44:63:0 (there was a problem uploading your design.
Tried with a test XD project with same result.
Tried also to Publish design specs & again got to & then did nothing.
Internal Server Error
Request ID: 2acf823b-dc78-498a-8200-264617cc5498