Bug details

[Windows] Drag/drop from Explorer to XD stops working (47735)

Once in a while, drag and drop simply stops working. Recovery is not always successful. This may be related to GPU NVIDIA drivers. While we are investigating this issue, as a workaround you may try restarting your machine or updating those drivers.

Windows uniquement : la fonctionnalité de glisser/déposer de l’Explorateur vers XD cesse parfois de fonctionner sous Windows
De temps à autre, la fonctionnalité de glisser-déposer cesse de fonctionner. Une restauration n’est pas toujours possible. Cela peut être dû aux pilotes des processeurs graphiques NVIDIA. Pendant que nous nous penchons sur ce problème, vous pouvez essayer de le contourner en redémarrant votre ordinateur ou en mettant à jour ces pilotes.

Nur auf Windows: Drag & Drop vom Explorer zu XD funktioniert nicht immer
Hin und wieder bricht der Drag & Drop-Vorgang ab. Die Wiederherstellung ist nicht immer erfolgreich. Dies kann mit GPU NVIDIA-Treibern zusammenhängen. Während wir dieses Problem untersuchen, können Sie versuchen, den Computer neu zu starten oder diese Treiber zu aktualisieren.

(Windows のみ)エクスプローラーから XD へのドラッグ&ドロップが機能しなくなる
XD へのドラッグ&ドロップが機能しなくなる場合があります。また、すぐに症状が改善されない場合もあります。この問題には、NVIDIA GPU ドライバーが関係している可能性があります。この問題は現在調査中ですが、当面の回避策としては、コンピューターの再起動やドライバーの更新をお試しください。

Windows 탐색기에서 XD로 드래그 앤 드롭 시 Windows에서 작동 멈춤
가끔씩 드래그 앤 드롭 기능이 작동하지 않는 문제가 발생합니다. 아직은 이 문제를 해결하지 못했습니다. 이는 GPU NVIDIA 드라이버와 관련된 문제일 수 있습니다. 현재 이 문제에 대해 조사하는 중이며, 임시 해결책으로 컴퓨터를 재시작하거나 해당 드라이버를 업데이트해 보십시오.

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    AdminHarish Narayan (Admin, Adobe) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    7 comments

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      • Stéphane Moretti commented  ·   ·  Flag as inappropriate

        Same issue here.
        (XD Version 10.0.12.9 on a Win10 build 1803)

        I use XD every day, all day long (because it's a great soft :)) and it's very annoying to be stuck with this bug several times a day.
        The only solution is to close and reopen all current XD windows which can be a huge waste of time when you work on multiple and complex prototypes.

      • Taylor Schultz commented  ·   ·  Flag as inappropriate

        I have a similar issue except restarting xd or the entire machine does not solve it. Our IT person has a temporary fix involving changing a LUA value in regedit (Windows 10 x64)
        Very frustrating, xd has so many issues on my machine. I wish Adobe would deliver a more finished product. I expected this when using the beta, but it seems like more issues are coming up with every release.

      • Michel commented  ·   ·  Flag as inappropriate

        Sometimes, when you are dragging some layer, you can expect a stuck which made the layer unvaible to drag. The actual solultion is close adobe XD and re-open.

      • Michel commented  ·   ·  Flag as inappropriate

        Its a sad bug, also i dont know why adobe XD have a interface so different than the others adobe products.

      • Mohd Faizan commented  ·   ·  Flag as inappropriate

        OS Name Microsoft Windows 10 Pro
        Version 10.0.17134 Build 17134
        Other OS Description Not Available
        OS Manufacturer Microsoft Corporation
        System Name FAIZAN-PC
        System Manufacturer System manufacturer
        System Model System Product Name
        System Type x64-based PC
        System SKU SKU
        Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
        BIOS Version/Date American Megatrends Inc. 1204, 1/19/2016
        SMBIOS Version 3.0
        Embedded Controller Version 255.255
        BIOS Mode UEFI
        BaseBoard Manufacturer ASUSTeK COMPUTER INC.
        BaseBoard Model Not Available
        BaseBoard Name Base Board
        Platform Role Desktop
        Secure Boot State On
        PCR7 Configuration Binding Not Possible
        Windows Directory C:\WINDOWS
        System Directory C:\WINDOWS\system32
        Boot Device \Device\HarddiskVolume4
        Locale United States
        Hardware Abstraction Layer Version = "10.0.17134.1"
        User Name FAIZAN-PC\Faizan
        Time Zone Sri Lanka Standard Time
        Installed Physical Memory (RAM) 16.0 GB
        Total Physical Memory 15.9 GB
        Available Physical Memory 7.69 GB
        Total Virtual Memory 18.3 GB
        Available Virtual Memory 4.17 GB
        Page File Space 2.38 GB
        Page File C:\pagefile.sys
        Kernel DMA Protection Off
        Virtualization-based security Not enabled
        Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
        Hyper-V - VM Monitor Mode Extensions Yes
        Hyper-V - Second Level Address Translation Extensions Yes
        Hyper-V - Virtualization Enabled in Firmware Yes
        Hyper-V - Data Execution Protection Yes

        [Hardware Resources]

        [Conflicts/Sharing]

        Resource Device
        I/O Port 0x000003C0-0x000003DF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
        I/O Port 0x000003C0-0x000003DF NVIDIA Quadro K2200

        I/O Port 0x00000070-0x00000070 Motherboard resources
        I/O Port 0x00000070-0x00000070 System CMOS/real time clock

        I/O Port 0x0000E000-0x0000EFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
        I/O Port 0x0000E000-0x0000EFFF NVIDIA Quadro K2200

        Memory Address 0xF6000000-0xF70FFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
        Memory Address 0xF6000000-0xF70FFFFF NVIDIA Quadro K2200

        Memory Address 0xFD000000-0xFDABFFFF Motherboard resources
        Memory Address 0xFD000000-0xFDABFFFF PCI Express Root Complex

        Memory Address 0xFF000000-0xFFFFFFFF Motherboard resources
        Memory Address 0xFF000000-0xFFFFFFFF Legacy device

        Memory Address 0xE0000000-0xF1FFFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
        Memory Address 0xE0000000-0xF1FFFFFF NVIDIA Quadro K2200

        Memory Address 0xA0000-0xBFFFF PCI Express Root Complex
        Memory Address 0xA0000-0xBFFFF Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
        Memory Address 0xA0000-0xBFFFF NVIDIA Quadro K2200

        I/O Port 0x000003B0-0x000003BB Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
        I/O Port 0x000003B0-0x000003BB NVIDIA Quadro K2200

        Memory Address 0xF7100000-0xF7107FFF ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
        Memory Address 0xF7100000-0xF7107FFF Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110

        I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
        I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources
        I/O Port 0x0000FFFF-0x0000FFFF Motherboard resources

      • Mohd Faizan commented  ·   ·  Flag as inappropriate

        While dragging file or group in layers panel XD stuck the selected/dragging item and it stays there forever as seen in pic, after that, I cannot drag any item. have to restart XD to make it useable again.

        This stuck over all applications

      • AdminDani Beaumont (Principal Product Manager | XD, Adobe) commented  ·   ·  Flag as inappropriate

        At some point, drag and drop simply stops working in the Windows version of XD, and recovering is not always successful. As a workaround restart the application, and if necessary the Windows machine.

        L’action de glisser-déposer depuis l’Explorateur vers XD ne fonctionne plus
        Au bout d’un moment, l’opération de glisser-déposer cesse simplement de fonctionner dans la version Windows de XD, et il n’est pas toujours possible de la rétablir. Pour contourner le problème, redémarrez l’application et, si nécessaire, l’ordinateur Windows.

        Drag & Drop vom Explorer zu XD funktioniert nicht mehr
        Irgendwann funktioniert Drag & Drop einfach nicht mehr in der Windows-Version von XD und die Wiederherstellung ist nicht immer erfolgreich. Um dieses Problem zu umgehen, starten Sie die Applikation und gegebenenfalls den Windows-Computer neu.

        エクスプローラーから XD へのドラッグ&ドロップが機能しなくなる
        ある時点で、ドラッグ&ドロップが XD Windows 版で動作しなくなり、復旧しない場合があります。回避策として、アプリケーションを再起動し、必要に応じて Windows マシンを再起動します。

        탐색기에서 XD로 드래그 앤 드롭 시 작동 멈춤
        가끔씩 XD의 Windows 버전에서 드래그 앤 드롭 시 작동이 멈추는 문제가 발생하며, 복구할 수 없는 경우도 있습니다. 해결 방법은 애플리케이션을 다시 시작하고, 필요한 경우 Windows 컴퓨터도 재시작하는 것입니다.

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