Bug details

Cannot Publish Prototype: service is temporarily unavailable

Error Message: This service is temporarily unavailable. Please try again later. Troubleshoot publish errors.

Tried multiple times, nothing changed.

3 votes
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    chandan shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Greetings:

    This error is usually encountered when there is an issue with network connection or user is working on managed network where Creative Cloud storage has been disabled.

    Your company VPN may be blocking access required for this functionality. I encourage you to reach out to your IT department and confirm the following are not blocked:
    - Communication over port 443
    - HTTP PUT/POST requests to Adobe’s Creative Cloud
    - Accesses to the following end points:
    https://cc-api-cp.adobe.io,
    https://comments.adobe.io/

    Thanks!
    Nina
    XD Community Quality Manager

    2 comments

    Comments are closed
    • Panu Tunttunen commented  ·   ·  Flag as inappropriate

      For me I am having this issue when using the company VPN. If I disable the VPN and try to publish again with my home internet connection the feature works. Some Internet Security applications also might block Adobe XD internet connectivity and as a result your publish or e.g. "What's new?" links does not work.

    • Suhasini Basu commented  ·   ·  Flag as inappropriate

      Hi Chandan,

      Sorry to hear about this issue. Can you give more detail so we can understand this better?

      If your network connection seems fine, sign out and sign in to Adobe Creative Cloud, and then try sharing your prototype. Let us know if you still facing the issue.

      Thanks,
      Suhasini
      Adobe XD

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