Cannot share online: "You do not have access to the sharing service. Contact your IT administrator" error
I cannot share online my Xd projects. It says that I don't have online services. This is not correct.
I have Adobe Creative Cloud Version 184.108.40.2066
Adobe Xd beta version of October 2017 update.
Installed on Mac OS X EI version 10.11.4)
I have Adobe Creative Cloud Enterprise account.
Please see attached screen shots for more details.
NOTE: This issue is being investigated further via email.
For future reference:
This error indicates that the Adobe account being used does not have access to the Share Online functionality in XD.
This typically only applies to enterprise accounts. Share Online would be disabled if any of the following are true:
1/ The IT admin for your enterprise has disabled sharing for users in the organization
2/ Your Creative Cloud membership does not include Adobe storage or services
3/ Your Creative Cloud membership does not provide access to all Adobe applications (for example, you have a single app plan)
If none of the above apply – please email AdobeXdSharingSupport@adobe.com, and include the email address associated with your Adobe ID.