Bug details

Fonts not loading from Font Managers

About my Computer:
Surface Pro 2017 i7 16GBram
Windows 10 Version 1703 Build 15063.540

1. Experience Design CC (Beta) v. 0.8.22

2. Launch a Font Manager (Fontbase or NexusFont), Open existing or new project in XD, Select existing text or create new text, click on font list dropdown on XD.

3. Fonts loaded on Font Manager (Fontbase or NexusFont) SHOULD appear in the font list dropdown in XD.

4. Fonts loaded on Font Manager (Fontbase or NexusFont) DOES NOT appear in the font list dropdown in XD.

53 votes
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    Michael Gorospe shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Greetings all:

    The team is actively looking at this. In simple cases (install font manager, work in new files) things work as expected. We’re trying to isolate the scenario that shows at what point things stop working.

    If you see this and have steps to reliably reproduce, let us know! My sincere apologies for the inconvenience.

    Cheers!
    Nina

    46 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        ... Fonts from Fontmanage still not loading. I use Fontbase on Windows 10. Will there be a fix soon?

      • Ed Mendivil commented  ·   ·  Flag as inappropriate

        I wish I could use XD more (I really like Adobe products), but being unable to detect fonts activated by a font manager is a turn down for me. When is this going to be fixed???

        FontBase
        Win 10
        XD 10.0.12.9

      • User commented  ·   ·  Flag as inappropriate

        Same problem with latest version of XD and Windows 10 (in 29/june/2018). Fonts installed with font manager software does not appear in font menu (XD). In other apps all is ok and fonts are loaded.

        My Workaround: Open Fontbase and install the fonts you want. In Windows explorer, open any font file (Like the Fontawesome. Only one file is necessary) and click install (native method). Open XD. All fonts installed with fontbase appears. It is not necessary reboot machine. When job is done, close Fontbase and open Windows "Fonts" folder and delete the font. It is not the best but works for me.

      • Elena commented  ·   ·  Flag as inappropriate

        Please fix this problem. I have to go back and forth from AI to XD to write/expand/copy/paste text - really annoying.

        FontBase Awesome font manager
        Windows 10
        XD V 8.0.22.11
        Premium font files

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have the same problem with Adobe Xd and the font manager NexusFont. The weird thing is my colleagues in my agency use the exact same font manager but don't have that problem at all. I tried reinstalling Adobe Xd but didn't change a thing. Please fix this.

      • Airwrecka Wagner commented  ·   ·  Flag as inappropriate

        Same Issue here.
        I work with a lot of clients and therefore use a lot of different fonts. It's important that I use a fontmanager(fontbase, typograf) to activate just the fonts that I need, otherwise my PC would not run smoothly. Other Adobe Products are able to detect the fonts from the fontmanager, which even is installed on another hard drive.
        Until you resolve this problem we can't successfully introduce XD in our company.

      • Francisco M. Ferreiro commented  ·   ·  Flag as inappropriate

        Same issue. Using Suitcase Fusion 19.0.5.6523. Fonts work fine in other Adobe program, even without Extensis plug-ins.
        This bug was posted 8 months ago!
        I can't believe it took that long to acknowledge the bug. Who are your users? Do you test the products? Do you understand how designers work?
        It's incredibly irritating to find so many discrepancies all the time between Adobe products. Do you guys even use your own products? 🤦‍♂️

      • Brett Wood commented  ·   ·  Flag as inappropriate

        A workaround that works for me with Fontbase is to restart my PC, then start fontbase up right away, before Adobe XD. Adobe XD will load the fonts when opening. Unfortunately if I add new fonts, I have to restart the PC again if I want them to show up in XD :(. But I guess at least it works . . .

      • Marc Robinson commented  ·   ·  Flag as inappropriate

        I have encountered countless stupid omissions in XD but this is by far one of the worst. Real designers will use font managers and most likely don't install fonts in the windows folder because at some point they figured out that windows will mess up your fonts.

        Also, did the the note that said "IMPLEMENT TABS!!!" fall off the table at some meeting? Photoshop has tabs, illustrator has tabs... dumb XD has a window for each file...

      • Jan commented  ·   ·  Flag as inappropriate

        Same issue here. Really annoying to have to manually activate fonts when those same fonts work fine in InDesign, Photoshop and even on paper.

        Windows build: Running on Windows 10 17133.1 (though I have that appearing also on 1703 and pretty much every build since Mid 2017).
        XD version: Everyone since mid 2017.
        Font manager: FontBase, Suitcase Fusion
        Acquired from: FontAwesome, myfonts, Google Fonts, anything really.

      • Hill Steed commented  ·   ·  Flag as inappropriate

        Are there any updates or new progress to report on this? Having to uninstall and reinstall fonts anytime I want to use XD works, but also disrupts workflow enough that it becomes quite frustrating. Also, does this create any issues around interoperability? I'm a recent Mac to PC convert but work with teams using both platforms. Please advise, thank you!

      • Harold commented  ·   ·  Flag as inappropriate

        Currently on Windows 10 (Fall 2017 Creators Update), running "Extensis Suitcase Fusion 8" as my font manager. Unfortunately as others have mentioned most Font managers will NOT work "only" when using Adobe XD, all other applications work just fine.

        Not being able to load and activate fonts using a font manager has become a real hindrance issue, specially as Adobe XD is being used more and more, with newer more finished features, that make it a real viable one stop solution. Managing fonts for different clients & accounts in a design production environment is something done every day with thousands of fonts. Many of us, and many agencies manage fonts this way.

        Unfortunately removing and reinstalling fonts from our systems does not resolve the problem with font managers (regardless of how it's done and setup). Installing fonts without the font manager to the default Windows font folder works, however it is not really a viable temporary solution either, as things can easily get out of hand with thousands of different client fonts & accounts.

        I'm hoping this can soon be fixed either on Microsoft's end, or Adobe should Microsoft not address the UWP bug.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Status update on this? I think many people would like this to be resolved so we can continue to use Adobe XD effectively.

        Thanks

      • Touit commented  ·   ·  Flag as inappropriate

        Having similar problems with Tisa Pro. The font is synced and works well in Illustrator, but XD doesn't show the regular bold version. When selected, it shows italic bold. Very annoying.

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