Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

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Bug details

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  1. XD Canvas

    When i create a new file, i encounter a problem. Lik in this photo. I jsut want to know what happen it is?? And what is the solution for my problem???

    1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      Unfortunately, this is happening because your GPU driver is out of date and do not meet the minimum system requirements. You can check your driver version by typing “dxdiag” into the Windows Run menu, and then clicking on the Display tab. We require a minimum of DirectX 3D DDI 10, and if you have an Intel GPU, a driver that was released in or after 2014.

      Hope that helps!

      -Elaine

    • Share Online/Update Link

      Version: 0.6.24.10 Beta
      After creating prototype I tried to create a link but every time it gets stuck half way through (see attached)
      I tried restarting computer, reopening adobe XD, installing any updates, the usual things but nothing has worked.

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Since we haven’t heard back in about three months, I’m closing this bug out. Please do feel free to file another bug if you’re still experiencing the problem.

        Thanks,

        -Elaine

      • error 44

        Hi, I am using Adobe Experience 0.6.24.10 beta when I ever I click on "Create link" button it show error 44 I'll try different suggestion Switch to another network Sign out and then sign in again But none of theses suggestion work can you please help Thanks

        2 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Slow load and selection problems in Windows 10

          As of the 5/16/17 update, trying to select objects right after the file opens causes the app to freeze or slow down dramatically for almost a minute. If you try to select a different object or deselect it doesn't do anything and then it looks like it struggles to catch up. This was not the case in the previous version.

          2 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Error 44?

            Hi again,

            I contacted Adobe yesterday for an systematic error 44. I followed your advices but they didn't work.

            I've tried to create a tiny prototype (only 3 slides with a unique link between them) and that's work!

            So good news for you : that's not a systematic bug. So this could be my prototype who create this error 44.

            What can i did wrong? (My prototype -> 7 355ko)

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Windows download not working

              just tried to download the XD Beta for Windows 10 and it didn't work. The web page says "Experience Design (Beta) will install now..." but when my creative cloud window pops up it goes to stock photos and that's it - nothing happens and nothing downloads.

              4 votes
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                6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Unfortunately, the comments on this bug are now all over the place, and UserVoice doesn’t give us the ability to split off issues from comments. If you’re still experiencing problems installing the build, please do file another bug so that we can help you!

                Thanks,

                -Elaine

              • Error 44

                1. My version of Adobe XD is v. 0.6.24
                2. Click on Share Online > Create a Link
                3. Expect to get a link to share
                4. Get an error saying Error 44 or Adobe XD Crashes
                4.

                4 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  As we haven’t heard back from anyone in three months about this bug, I’m closing it out. If you’re still seeing this issue, please do file another issue.

                  Thanks,

                  -Elaine

                • Again Problems after saving file

                  1- 0.6.16.7 Windows 10

                  2-Have 68 screens. First the regular Ctrl + S for saving does not work, second; when saving the other way (Menu - Save), it takes minutes to finally save, afterwards the program freezes and if trying to do anything (example Ctrl + 0 for viewing the whole thing) suddenly crashes, and all work (supposedly saved) is lost.

                  3- First that the shortcut Ctrl +S works just like the manually Manu - Save. Second; that after saving the program works fine again, not crashing and therefore loosing all work till that point.

                  4-Freezes, then crashes and Oh…

                  6 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                    Since we haven’t heard back from you, we can only hope that the issue has resolved itself! Closing this out; if you see this again, please do feel free to reach out to us!

                    -Elaine

                  • Artboards act very funnily, looking distorted

                    Version: 0.6.8.6 on Windows

                    Any artboard I create in XD seems to be torn to pieces. Varying in zoom level alters the way the artboards are distorted, as can be seen in the screenshots I uploaded. I cannot use XD in this way.

                    The bug may be due to the fact that I use a HP Compaq 6710b laptop from 2008, but Ps, Ai, Id run just fine on it, so that doesn't seem likely to me.

                    Restarting the app did not solve the problem, neither did rebooting my pc.

                    Keywords: distorted canvas gpu update corrupted

                    15 votes
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                      21 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi, all-

                      Unfortunately, we rely on the newest GPU drivers to draw our canvas. Our minimum system requirements are posted here. You should try a couple of things:
                      1. Check to see if your Direct 3D DDI drivers are 11 or 12
                      2. Try to update your GPU drivers to the latest if they aren’t

                      -Elaine

                    • Problems installing adobe xd

                      Hello, the problem is that when I install Adobe XD from the creative cloud, it installs but then returns to the install option, I already tried with another user but the problem persists, I can not install Adobe XD.

                      6 votes
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                        16 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        It would be great if everyone filed separate issues so that we can help you individually. Unfortunately, everyone has slightly different problems with their installation, and UserVoice isn’t very helpful in allowing us to address you each individually.

                        Thanks,

                        -Elaine

                      • Ability to scroll shared prototypes.

                        Scroll functionality doesen't seem to work with shared prototypes on web. Currently it appears as an static image.

                        1 vote
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          We haven’t heard back in the past three months, so we’re hoping the most recent message from us resolved your issue. Please file another bug if you’re still having problems!

                          -Elaine

                        • [Windows 10 Insider Preview beta] Colour picker crashes app

                          Afternoon all!

                          As of today (Monday 15th May 2017) whenever I go to select a background colour for an object in the colour picker, it causes XD to close.

                          I've tried this on several different files created across various beta versions of XD.

                          Even creating a brand new document, drawing a single square, and trying to set a background colour on it, causes the same behaviour.

                          Let me know if you need any more details.

                          All the best.
                          Mike ishop

                          5 votes
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                            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Can't choose different xd files in xd app on Samsung S7Edge

                            I am having issue with XD app on Samsung S7Edge version 1.2.2(1439)
                            When am connected with creative cloud via windows 10 and have several xd files there but it shows only on fresh installation of the app. but if i choose an xd file it keep showing me same rendered xd file and does not give me an option to select another one. so i have to reinstall the app again... its pain full.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • XD doesn't recognize XD file.

                              Adobe XD Version 0.5.0.4

                              Steps: Create an XD file, save it, then close it. Open again about a minute later.
                              Expected result: Opening the project.
                              Actual Result: I got the message: "Error loading document. Invalid document type".

                              I tried to add the extension .xd manually. Still didn't open.

                              2 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Font Awesome Icons not visible after upgrade.

                                After upgrading to Preview 2 all Font Awesome Icons are no longer visible. This appears to be a text box sizing issue. Upon expansion of the text box bounds, the icon is visible, but is not aligned correctly.

                                2 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • zoom is broken during sharing upload

                                  Version of Adobe XD 0.5.4.51 Beta

                                  Steps to reproduce the issues
                                  1 Open a prototype
                                  2 Share online
                                  3 New link
                                  4 while it shares (1 to 3 hours in current version) try to zoom in or out with the magic mouse

                                  Expected result regular zooming
                                  Actual result

                                  2 votes
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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 2 votes
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                                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Like I mentioned before, you can get the zoom to work correctly by changing the x/y to be at the 0.5 px. If you’re still having issues, please do feel free to reach out again.

                                      Thanks,

                                      -Elaine

                                    • 2 votes
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi, all-

                                        We weren’t able to reproduce this on our side, and we really need a crash log to be able to diagnose the problem. If this happens again, please do attach a crash report to the bug!

                                        Thanks,

                                        -Elaine

                                      • Spec Not Accurate for Developer

                                        In this comparison, you can see the following differences:

                                        - Font Size
                                        - Font Colour
                                        - Line Spacing

                                        The website is http://www.travelshop.io/

                                        Here is the file: https://drive.google.com/open?id=0B0CMVhC49cEqZW5fZEZvUlBOcEk

                                        It seems everytime I am done with the design, I have to wait for the developer to finish coding. Then when I see the thing, it's not exactly what my design looks like. And I would have to sit next to them to use my eye to adjust the spacing and etc.

                                        2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Wacom tablet

                                          Just updated to v.0.5.22.8 beta. I'm using dual screens and immediately when I open XD my wacom tablet only maps monitor 1 and I can't operate both screens until I get out of the XD app.

                                          4 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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