Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/status/2002335

Thank you.

Bug details

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  1. Frequent freezes and crashes

    It feels like you really rushed this latest release (2.0.32.10) out the door. I'm having stability problems galore.

    App freezes while I'm working. Unsure if these are related to the Type tool issues reported previously, but I am using the pointer and other tools when this happens.

    I can't accurately reproduce the bug, but I can say that the decline is gradual. First, I cannot save via CTRL-S. Second, any selection of other tools no longer registers on the artboard. The hamburger menu at top left does not open. Eventually, the entire app just freezes and I'm forced to restart.

    138 votes
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      53 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Greetings Fabiano:

      I’ve been seeing some reports where users working with tablets are seeing issues. Not crashes though. If you work with mouse of trackpad, do you see the same things?

      In any case, performance problems with tablet + XD are usually due to incompatible tablet drivers. Can you see if there are updates for your model available?

      Thanks!
      Nina

    • [Windows] Keyboard shortcuts for arranging elements not working

      The Keyboard shortcuts for arranging elements are not working on my installation of XD. I am running Windows.

      32 votes
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        39 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Clicking on TEXT, to expand the font menu, adobe XD disappears. (closes/crashes)

        1. Version 7.0.12.9 Windows 10 64Bit

        2. Start a new document, click the text tool in an artboard, click to expand the font/text menu to pick a new font.

        3. Expect Font menu to expand.

        4. Adobe XD disappears.

        Additional Info: Already using latest stable graphics card drivers. It appears to be a problem with building the text menu to include all the fonts on my system. I have 2 identical PC builds, one of which adobe XD functions correctly, and one with the afore mentioned problem.

        Windows event log:

        Faulting application name: XD CC.exe, version: 7.0.12.9, time stamp: 0x5ab2d8f8 …

        24 votes
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          35 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Can't save project

          <<The document “Untitled 2” could not be saved as “Untitled 2”>>.
          I tried other names and tried saving it to different locations, but it didn't work.

          24 votes
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            27 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Can't reinstall XD. Exit Code: 183

            XD was working fine Thursday (latest version). Friday morning, I get error instructing me to uninstall then reinstall. Fails every time.

            Error code 183.

            - 2 fatal error(s), 0 error(s), 1 warnings(s)

            FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.14.2
            FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '183'
            WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

            I was on the phone with tech support for 3 hours, no resolution. He took my number and said that level 2 tech support would call me back. No Call.

            14 votes
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              20 comments  ·  Flag idea as inappropriate…  ·  Admin →

              One of our other users posted this solution in a comment! I’ve included it below for your reference.

              -Elaine

              I walked through this issue for many angry hours too and what helped me was this:

              1) uninstall Adobe XD,
              2) uninstall Adobe CC,
              3) delete OOBE folder in c:\users\\AppData\Local\Adobe\OOBE
              4) ensure the Environment Variables for Path has SystemRoot;%SystemRoot%\system32
              5) Download Adobe CC from adobe.com/creativecloud/desktop-app.html
              6) Sign-in in Adobe CC
              7) Install Adobe XD via Adobe CC

              Hope it will help to someone else.

            • Error 48 on Adobe XD. When I want to start my file

              URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.

              12 votes
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                8 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Still cannot publish design spec link

                I press share new link, and the progress just stopped at 0%. Waited 10 mins and still nothing.

                I see other people addressing the same issues, but you said you fixed them. But from here, I am still experiencing these problems. Here's a screenshot to show you what I mean.

                11 votes
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                  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Error 22:-1:-1 when I want to publish my prototype

                  Everything is in the title. I canot publish a prototype. I have Error 22:-1:-1.

                  Thank you for your help

                  8 votes
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                    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi David,
                    Sorry to hear you are running into trouble when trying to publish a prototype. An Error 22 indicates that XD was unable to generate bitmaps for the artboards in your design file.

                    Does your design file contain any particularly large artboards? If so, this is likely the source of the error. By reducing the size of your artboard, the publish operation should succeed.

                    If you can send your XD design file to AdobeXDSharingSupport@adobe.com – we can take a look and investigate further.

                    Alternatively, can you reply here with the dimensions of your largest artboard?

                    Are you able to publish from other XD design files with smaller artboards, or do you see this issue with all files?

                  • Proper Object Alignment

                    I often find that when trying to align objects, shapes or even text, no matter what I try, the object won't align to the same edge as something else, despite being the EXACT same width. This is really really annoying, as it's not an issue at all in InDesign or Illustrator. It's the only thing I don't like about XD.

                    When will this issue be fixed?

                    8 votes
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                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Sharing error (44:77:0)

                      1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
                      2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
                      3. Sharing should be succesfull.
                      4. Error 44:77:0 is shown.

                      Tried multiple times, with smaller and bigger artboards. The error is always the same.

                      6 votes
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                        bug-needs-more-info  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Large PDF file export

                        I’ve noticed that XD exports PFDs with huge file sizes, even when the document is just a 600 x 600px file with only one image.

                        Could this exporting process be better, so that the PDF doesn’t come out with huge file sizes, or if some low quality export options can be included?

                        6 votes
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                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Error 44

                          1. Version 0.6.28.10 Windows 10 and Mac
                          2. Click on Share Online > Update Link or Create a Link
                          3. Expect to get a link to share
                          4. Get an error 44
                          5. Not really wanting to share publicly because it's for my thesis

                          So i'm really in a bit of stress now. For my thesis i'm building a prototype for a webshop, deadline is in a week: thursday 1/6. Had no issues sharing the file with my teachers before. Now my prototype is progressing i'm getting this error. I can share my older files with less artboards. I have…

                          6 votes
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                            6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Sorry you have problems with XD, especially with your deadline approaching soon. Please send the file to me. Let me know here when you sent it so I won’t miss the file.

                            Could you try to copy paste all artboards of that file, rewire it and then share?
                            Is this the only file you have trouble sharing?

                            Corrinna

                          • June Update: Prototype Preview (w/Link online) is Freezing and Very Slow

                            Now when I try to preview the prototype link online, when I click on hotspots, it is extremely slow and freezes. Transitions don't slow. Just a ton of bugs after this June update was released.

                            I can't send preview links to anyone because it is so slow and crashes. Please fix!!!

                            Thank you!

                            5 votes
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                              6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Thanks for the details Alex! Looks like you filed several reports with similar issues so connecting all the reports into this one for troubleshooting.

                              Can you share the build number for Win10? Also, any system logs to help determine why XD is crashing.
                              - Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
                              - Win10 logs
                              https://www.thewindowsclub.com/activate-windows-error-reporting-windows-8

                              You also mentioned some issues with editing text objects. What fonts are you working with?

                              Thanks!
                              Nina

                            • My paste does not work

                              It was working quite well at first but like for 15-20 minutes later stopped working. ı can no copy and paste anything from illustrator or on the program itself.

                              5 votes
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                                13 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Thanks for checking Carrie. I’m wondering if it might be due to this other issue where Win10 RS4 changed how it generates input commands which we found to be a conflict with XD. i’m guessing you’re using keyboard shortcuts? What happens when you use the menu (you can access with right+click).

                              • [windows 10] when saving XD lock up abnormally long

                                1. XD 2.0.32.10
                                2. make a file with 7 artboards and 7 screenshots
                                - edit the file
                                - Type CTRL+s
                                3. I can continue editing the arboards In a few seconds or less the edited tag on the title changes / disapears
                                4. The edited tag stays, I can select a different tool, bit I can't select items on arboards, zooming CTRL+ +/- does not happen
                                - after 10 or more seconds all the interactions happen and the edited tag disapears

                                5 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you. I have some more questions on this:

                                  • how big is the XD file you are saving?
                                  • is this the first time you experienced a long save time?
                                  • does it happen with other XD files as well?

                                  Cheers,
                                  M.

                                • Open multiple projects

                                  I can't believe you remove opening multiple project. It was fine when it's beta. Now I have to close recent project to view or copy something from another project!!

                                  Adobe XD version 1.0.12.19

                                  5 votes
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                                    bug-needs-more-info  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Text shift in device preview

                                    Not sure how to even troubleshoot this. When using the font Adobe Clean, and viewing in Device Preview on iPhone, we are noticing that some weights show up roughly 5px lower than where they are in the file.

                                    I'd like to blame the font, but it works fine everywhere else. Just not Device Preview.

                                    XD 0.6.34.3 Beta
                                    iPhone 5s & iPhone 6s

                                    5 votes
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                                      6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi there,

                                      Thanks for letting us know about this. If you could share the version of the font you are using, that would help us diagnose the issue. My initial guess would be that you have two versions of the font installed, and the wrong one is being synced to the mobile device. Font Book may be able to help you (see https://support.apple.com/kb/PH21404?locale=en_US), but otherwise a search on your system for the font files may catch them (the file name on my system is AdobeClean-Regular.otf for the Regular weight).

                                      Please let us know if that turns out to be the case, otherwise we can keep digging to get to the bottom of this issue.

                                      -Bear

                                    • "Preserve Scroll Position" is always activated although I didn't activate this option

                                      All my Prototypes behave like the option "Preserve Scroll Position" is activated although I didn't activate this option.

                                      Im unsing Adobe XD Version 8.0.22.11 on Windows 10.

                                      4 votes
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • After opening Sketch-Dokument fonts can't be found

                                        In Sketch I had the "Open Sans Bold" "Open Sans Extrabold" etc. When I open the document in XD it can not find the fonts (but they are activated in FontExplorer X Pro via Typekit). The error message says: Missing fonts:

                                        OpenSans-Bold-Regular
                                        OpenSans-Extrabold-Regular

                                        It adds the word "regular" after every font!

                                        4 votes
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                                          9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thanks for your updates! The team is hard at work on improvements and updates to this feature.

                                          It would help a lot to have a copy of the Sketch file for investigation.
                                          If not that, a detailed description of the file contents to help determine where things are going wrong.

                                          Thanks!
                                          Nina

                                        • Font Awesome 5 intergration

                                          I have just installed Font Awesome 5 (FA5) fonts for desktop. It doesn't show icons in XD (latest update to date), only text.
                                          I type "tags", choose FA5 from font menu and it remains in text format - "tags", doesn't transform in tags icon, as it's supposed to do.

                                          FA5 works in Illustrator and Photoshop.
                                          I am also using Material Icons (MI), Google's ligature based icon font, and it works in XD. Font Awesome 4 (FA4) also works in XD (not ligature).

                                          Any solution on this?
                                          The reason I would love to switch to another ligature based icon font is…

                                          4 votes
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                                            8 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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