Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

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Bug details

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  1. Color picker, color palette not working

    If the adobe xd is left on the backplane for a long time, this error will occur

    0.6.28.10
    Windows 10 64bit Pro

    1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      Hi there,

      Thanks for getting in touch. I’m not entirely clear from the videos what error you are seeing. It looks like you are modifying the fill for the first selected item, and then the stroke for the next one. Both look to be updating correctly, though of course the effect of the stroke update is a bit less clear, since it’s smaller.

      Could you let us know what the error you are seeing is?

      -Bear

    • Can't see the perfect preview of Xd doc on Xd app(Android)

      While doing some of my project work in Adobe Xd, the preview feature was working fine and all the design elements were looking perfect, but once i previewed it on my phone using "Adobe Xd" app, some of the elements were not at their original position. Attaching the images, help Xd!

      1 vote
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • Error 44

        1. Version 0.6.28.10 Windows 10 and Mac
        2. Click on Share Online > Update Link or Create a Link
        3. Expect to get a link to share
        4. Get an error 44
        5. Not really wanting to share publicly because it's for my thesis

        So i'm really in a bit of stress now. For my thesis i'm building a prototype for a webshop, deadline is in a week: thursday 1/6. Had no issues sharing the file with my teachers before. Now my prototype is progressing i'm getting this error. I can share my older files with less artboards. I have…

        2 votes
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          4 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Sorry you have problems with XD, especially with your deadline approaching soon. Please send the file to me. Let me know here when you sent it so I won’t miss the file.

          Could you try to copy paste all artboards of that file, rewire it and then share?
          Is this the only file you have trouble sharing?

          Corrinna

        • 2 Finger pinch-in 'zoom' action for Windows

          Please bring back the 2 finger pinch in zoom in/out action for 'artboards' back in windows. This gesture made it extremely comfortable to use adobe xd on a laptop without the need of a mouse. Now only ctrl+ works and as a UX designer myself, the functionality and usability is getting severely compromised. Please bring back the 2 finger pinch action/gesture back on windows.

          Regards.

          2 votes
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            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Slow load and selection problems in Windows 10

            As of the 5/16/17 update, trying to select objects right after the file opens causes the app to freeze or slow down dramatically for almost a minute. If you try to select a different object or deselect it doesn't do anything and then it looks like it struggles to catch up. This was not the case in the previous version.

            2 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              I’m really sorry to hear about the slow down you are experiencing. Is this happening with all documents or just certain ones? If you could send me one of the documents that you are seeing the slow down with so we can troubleshoot in house that would be great. You can send it to: dsuzuki@adobe.com. Thank you!

              Debbie

            • Cannot coping and pasting text with wire (interaction wire/link) as its instruction wire comes off in Prototype mode

              Adobe XD 0.6.28.10 Windows10

              step:
              1.You write some text on artboard.
              2.Change prototype mode and its text add wire to other artboard.
              3.Copy its text and Paste other artboard.

              Expected Result
              Paste its text with wire.

              Actual Result
              Its instruction wire comes off

              You draw Shape and add interaction wire to other artboard , you can copy and paste its shape with interaction wire.

              --Japanese--
              ワイヤーで別アートボードにリンクさせたテキストをコピーし、別のアートボードに貼り付けたら、インタラクションワイヤーはコピーされない。
              シェイプではインタラクションワイヤーもコピーされる。

              1 vote
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Are you sure you were in Prototype mode the entire time? You need to be in Prototype mode both when you Copy and when you Paste.

                Another question: were you still in the text editor mode (with a blinking cursor) when you did the Copy? In that case, you would just be copying the plain text, not the overall XD object which includes the interaction info.

                If it’s possible to post a screen recording (screencast video), that would be helpful to make sure we’re understanding the exact steps you’re following.

              • Prototype mode: X and Y positioning appears different on phone compare to the screen

                I can't rely on my phone anymore to see what my design looks like... I have to use it just for reference too see if the text size or graphics is big enough to view or interact with. Please fix this!

                1 vote
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Copy-paste loses interaction wires/links in Design mode (only preserved in Prototype mode)

                  After I define a master navigation on the objects that are positioned outside the artboards and have it linked to different pages.

                  I went back to Design Mode and copied the objects to their x and y positioning. But when I go to Prototype Mode after that, I found the wire interaction has disappeared.

                  The wire interaction only stays when I copy and paste in prototype mode, but not in design mode..

                  1 vote
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    we build this feature like this so that a designer has control over pasting with or without wires. Do you think copy paste WITH wires would also be beneficial in design mode? How would you want to decide if wires should be copied or not?
                    Thanks, Corrinna

                  • The size of design always change in latest version and before (mac)

                    I am designing dashboard with a lot of tiles on it. I already measured the tiles sizes, margin and padding. But all the tiles sizes always changed about 0.5 - 3px.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Artboard Not Showing in Windows 10

                      Work area is blank no artboard is showing in windows 10.

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        If you are creating a new blank file, XD will usually automatically create one artboard for you to start with.

                        But if you click the “Custom Size” option (http://imgur.com/a/pORmi) without entering any width/height values, then you’ll get a completely empty document with no artboards. In that case, you can use the Artboard Tool to create new artboards (it’s the icon in between the Text and Zoom tools: http://imgur.com/a/CDZZ1).

                      • Crashes on Launch / New / Copy-paste from Ai

                        Patched at May 17, and doesn’t launch anymore.
                        Than I’ve tried to open .xd project – and it opens, but when I am trying to create “New” project from the app, it automatically closes.
                        And there is no error, just white screen and closed.
                        Same when copy/pasting from Illustrator.
                        OS - Windows 10
                        Before May update it worked just fine, without any crushs.
                        No crush logs or anything - tried reinstall, it doesn't help.

                        1 vote
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                          bug-needs-more-info  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Baseline Myriad Pro

                          I have a Problem with the line height and Baseline of Myriad Pro. On Microsoft Word and the other Software it work without Problems, only in XD i have this problem

                          1 vote
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                            bug-needs-more-info  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • crash while on design mode

                              This is the 3rd times the XD Desktop Version: 0.5.22.8 crashed while I was still designing. The program closed by itself and when I reopened it, all my unsaved designs were gone :(( (Crying)

                              4 votes
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                                5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Oh no! Did this happen after you’d done a bunch of grouping work? If so, we have a fix for it in our next release, which is coming out next week! Please let us know if this is what’s happening.

                                -Elaine

                              • Crashes on launch after March update

                                launching application on windows 10 brings blank white screen and then entire app crashes and closes after a few seconds

                                7 votes
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                                  bug-needs-more-info  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Not able to share

                                  When trying to share I get: "You do not have access to the sharing service. Contact your IT administrator to gain access." When I contact IT they say I should be able to, I have access, and to contact y'all. Would be great to sort this out, otherwise I'll have to jump to one of the other prototyping apps out there.

                                  3 votes
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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Not sure if this got Emailed out, but the message from Jacob:

                                    This message indicates that sharing has been disabled for your account – which should only be the case if you are using an enterprise account and your company has decided to disable this (or other) Adobe services. Do you know if this applies to you?

                                  • Can't reinstall XD. Exit Code: 183

                                    XD was working fine Thursday (latest version). Friday morning, I get error instructing me to uninstall then reinstall. Fails every time.

                                    Error code 183.

                                    - 2 fatal error(s), 0 error(s), 1 warnings(s)

                                    FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.14.2
                                    FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '183'
                                    WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

                                    I was on the phone with tech support for 3 hours, no resolution. He took my number and said that level 2 tech support would call me back. No Call.

                                    5 votes
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                                      bug-needs-more-info  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Share online is extremely slow

                                      Since latest updates Share online option works extremely slow.

                                      It takes now hours to upload a single prototype of 10 pages. My whole project is 13 megabytes.

                                      Screenshots: 5 min - 0% progress

                                      16 votes
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                                        12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Windows error code 44. Doesn't update the link. The Internet connection is fine. Don't what's the reason.

                                        After pressing create a new link, half way through it stops saying there was an error 44. I cannot update my work. Ive got around 60 artboards. I've got my deadline quite soon so would appreciate if you could help me resolve that problem. Im working on Windows 10.
                                        Thank you,
                                        Magda

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi,

                                          could you let me know how long your user name is for your windows machine?

                                          As workaround, can you create a new link? I know this is not very convenient, there is a known bug that I suspect you run into and we are working on a fix.

                                          Sorry about this, Corrinna

                                        • Wacom tablet

                                          Just updated to v.0.5.22.8 beta. I'm using dual screens and immediately when I open XD my wacom tablet only maps monitor 1 and I can't operate both screens until I get out of the XD app.

                                          4 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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