Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. Frequent freezes and crashes

    It feels like you really rushed this latest release (2.0.32.10) out the door. I'm having stability problems galore.

    App freezes while I'm working. Unsure if these are related to the Type tool issues reported previously, but I am using the pointer and other tools when this happens.

    I can't accurately reproduce the bug, but I can say that the decline is gradual. First, I cannot save via CTRL-S. Second, any selection of other tools no longer registers on the artboard. The hamburger menu at top left does not open. Eventually, the entire app just freezes and I'm forced to restart.

    115 votes
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      42 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hello Robert, and all:

      The team is hard at work investigating these issues.

      If you haven’t yet, I encourage you to update your video card drivers. Also, check BlockProtocolElevation is not enabled
      ● Registry Hive HKEY_LOCAL_MACHINE or HKEY_CURRENT_USERHKEY_LOCAL_MACHINE or HKEY_CURRENT_USER
      ● Registry Path Software\Microsoft\Windows\CurrentVersion\Policies\Associations
      ● Value Name BlockProtocolElevation
      ● Value Type REG_DWORD
      ● Enabled Value 0(If this is set to 1, Set it to 0 )
      ● launch XD.

      If you’re still experiencing this issue, the following log files would help our investigation a lot:
      - Enable crash dumps, https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
      - DxDiag file (Start menu>DxDiag, follow prompts)
      - Creative Cloud logs, https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      Thanks!
      Nina

    • 39 votes
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        50 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Greetings:

        If you are still experiencing the issue in this report, t would be very helpful if you could send us the PDApp.log file from your local system, so we can work to prevent this from happening again in the future. This log file contains information that can help us understand the cause of some types of sharing errors.

        There are a couple different ways you can get the PDApp.log file:

        If you are comfortable using Terminal, you can find the file at the following path: ~/Library/Logs/PDApp.log

        If you’d rather navigate to the file through Finder, you can use the Go menu to access the folder that contains it:
        Switch to Finder
        Choose Go > Go to Folder… from the main menu
        Enter: ~/Library/Logs
        The PDApp.log file will be in the Logs folder

        Once you’ve located the PDApp.log file, please post or send via email ramoshar@adobe.com

        Thanks!
        Nina

      • [Android] Font not found: Roboto

        Using the Android XD app, when I display a prototype that uses Roboto I get a message: Font not Found Roboto Regular/Medium/Bold/etc. and all text uses Roboto Regular.

        37 votes
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          13 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hello Fellow XD’ers!

          Please note the following:
          - Fonts are not embedded in the file
          - Font display defaults to Roboto on Android devices (default font)
          - File viewed from Creative Cloud folder, fonts will be shown as missing.
          Copyright law restricts any font file copying.
          - File viewed from USB, should show fonts as selected in file. Exception: cases when font files are restricted via protected licenses.

          Be sure to review the font license info for the type you’re working with for expected device support.

          The message noting Roboto can’t be found may be indicating there are other fonts on the file and XD mobile is erroneously reporting the font as missing. But it should still display Roboto on the device.

          Thanks!
          Nina

        • Hotkeys stop working

          Version 0.6.32.12 Beta [Win]

          Hotkeys (Shift+Ctrl+[, Shift+Ctrl+], Ctrl+C) stop working suddenly. Unfortunately, I cannot provide steps to reproduce situation, but it just happens. Reopening app fixes this.

          25 votes
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            29 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Sophie:

            Sorry to hear you’re experiencing this issue. Are you working on a multi-language system? If so, it may be that somehw the keyboard language is being changed and thus they hotkey mapping. If id you get a chance to review the video that Joe linked, https://www.youtube.com/watch?v=kQ15xqj2jbo

            If your issue is different, can you share the following:
            - DxDiag: in search field, enter DxDiag and follow screens to save file. Post file to shared location.
            - Does cut operation work from context menu?

            Any chance you can share a video that shows the eyedropper not functioning?

            Thanks!
            Nina
            Adobe XD

          • Can't save project

            <<The document “Untitled 2” could not be saved as “Untitled 2”>>.
            I tried other names and tried saving it to different locations, but it didn't work.

            24 votes
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              27 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • [Mac] Undo occasionally grays out

              Every time I hit command Z for undo it is not working at all for me. I have tried with multiple elements, but it ignores the shortcut & file menu item as well. I then have to delete the whole artboard and start over. This error happens when trying to undo any change to an element, delete, import, etc.

              23 votes
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                27 comments  ·  Flag idea as inappropriate…  ·  Admin →

                If this is still happening for you, please try the following:
                1. Exit XD, log out of Creative Cloud app.
                2. Restart system, log back into Creative Cloud app and work in XD

                If issue persists, there may be something wrong with the license validation for the app. To fix, run Creative Cloud cleaner, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

                Hope this helps!
                Nina
                Adobe XD

              • Share online is extremely slow

                Since latest updates Share online option works extremely slow.

                It takes now hours to upload a single prototype of 10 pages. My whole project is 13 megabytes.

                Screenshots: 5 min - 0% progress

                20 votes
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                  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Can't reinstall XD. Exit Code: 183

                  XD was working fine Thursday (latest version). Friday morning, I get error instructing me to uninstall then reinstall. Fails every time.

                  Error code 183.

                  - 2 fatal error(s), 0 error(s), 1 warnings(s)

                  FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.14.2
                  FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '183'
                  WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

                  I was on the phone with tech support for 3 hours, no resolution. He took my number and said that level 2 tech support would call me back. No Call.

                  14 votes
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                    18 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    One of our other users posted this solution in a comment! I’ve included it below for your reference.

                    -Elaine

                    I walked through this issue for many angry hours too and what helped me was this:

                    1) uninstall Adobe XD,
                    2) uninstall Adobe CC,
                    3) delete OOBE folder in c:\users\\AppData\Local\Adobe\OOBE
                    4) ensure the Environment Variables for Path has SystemRoot;%SystemRoot%\system32
                    5) Download Adobe CC from adobe.com/creativecloud/desktop-app.html
                    6) Sign-in in Adobe CC
                    7) Install Adobe XD via Adobe CC

                    Hope it will help to someone else.

                  • Still cannot publish design spec link

                    I press share new link, and the progress just stopped at 0%. Waited 10 mins and still nothing.

                    I see other people addressing the same issues, but you said you fixed them. But from here, I am still experiencing these problems. Here's a screenshot to show you what I mean.

                    11 votes
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                      16 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • XD app shuts down/closes itself when not using

                      On Windows 10, when navigating away from the app (checking emails or whatever), upon trying to return to XD, it is no longer open. The XD app shuts itself down in the background.

                      11 votes
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                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi, John-

                        When you’re doing something CPU or RAM-intensive, Windows 10 will kill existing processes in order to retain performance. We can try to triage to see if this is what is happening for you, but this is expected behavior for the operating system.

                        -Elaine

                      • Fuzzy / low resolution when exporting to PNG

                        I've been using XD for a while, and have never had this problem until the last week.

                        I am trying to export icons to PNG, selecting the iOS setting and designed at 100%. The resulting PNGs are fuzzy/pixelated.

                        In the past, I've exported this way and have been able to zoom in to a significant degree without much loss of quality. Now even at actual size the images are very low resolution.

                        Here is a sample of my exports at 1X and 3X. All images are vector shapes and look very crisp within XD.

                        9 votes
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                          9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Error code: 48 (This is not a valid XD document)

                          Hi,
                          I need help for my file, when xd got lastes update I went and try to open my file, but it gave me this error (pic). I'am using win 10 and adobe xd 0.8.22.17

                          7 votes
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                            2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Error 44

                            1. Version 0.6.28.10 Windows 10 and Mac
                            2. Click on Share Online > Update Link or Create a Link
                            3. Expect to get a link to share
                            4. Get an error 44
                            5. Not really wanting to share publicly because it's for my thesis

                            So i'm really in a bit of stress now. For my thesis i'm building a prototype for a webshop, deadline is in a week: thursday 1/6. Had no issues sharing the file with my teachers before. Now my prototype is progressing i'm getting this error. I can share my older files with less artboards. I have…

                            6 votes
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                              6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Sorry you have problems with XD, especially with your deadline approaching soon. Please send the file to me. Let me know here when you sent it so I won’t miss the file.

                              Could you try to copy paste all artboards of that file, rewire it and then share?
                              Is this the only file you have trouble sharing?

                              Corrinna

                            • Build 0.5.22.8 - share online speed unacceptable

                              It has taken more than a minute to upload just a few art boards on a clean 20Mb connection. Are you able to do anything about the speed of upload? Thanks.

                              6 votes
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                                6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi James,
                                I’m sorry to hear you are seeing this performance while sharing, it is definitely not representative of the typical experience. In the November release of XD, we will be using a new storage system for prototypes, so that should address this issue. However, in the meantime, I’d be happy to investigate this specific issue further to confirm if the problem is on our end or perhaps an anomaly related to your network connection.

                                If you can email the following information to AdobeXDSharingSupport@adobe.com, we can look into it further:

                                1/ The URL of the prototype that you shared when you saw this performance. We can use this information to check our logs and determine exactly how long each portion of the sharing operation took. We may not be able to determine why the upload took so long, but this may yield some interesting insight.

                                2/ Which state you…

                              • Sharing error (44:77:0)

                                1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
                                2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
                                3. Sharing should be succesfull.
                                4. Error 44:77:0 is shown.

                                Tried multiple times, with smaller and bigger artboards. The error is always the same.

                                5 votes
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                                  bug-needs-more-info  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • [windows 10] when saving XD lock up abnormally long

                                  1. XD 2.0.32.10
                                  2. make a file with 7 artboards and 7 screenshots
                                  - edit the file
                                  - Type CTRL+s
                                  3. I can continue editing the arboards In a few seconds or less the edited tag on the title changes / disapears
                                  4. The edited tag stays, I can select a different tool, bit I can't select items on arboards, zooming CTRL+ +/- does not happen
                                  - after 10 or more seconds all the interactions happen and the edited tag disapears

                                  5 votes
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                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Thank you. I have some more questions on this:

                                    • how big is the XD file you are saving?
                                    • is this the first time you experienced a long save time?
                                    • does it happen with other XD files as well?

                                    Cheers,
                                    M.

                                  • Open multiple projects

                                    I can't believe you remove opening multiple project. It was fine when it's beta. Now I have to close recent project to view or copy something from another project!!

                                    Adobe XD version 1.0.12.19

                                    5 votes
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                                      bug-needs-more-info  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Large PDF file export

                                      I’ve noticed that XD exports PFDs with huge file sizes, even when the document is just a 600 x 600px file with only one image.

                                      Could this exporting process be better, so that the PDF doesn’t come out with huge file sizes, or if some low quality export options can be included?

                                      5 votes
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                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Doesn't work at all (Windows 10)

                                        No link ("Start a new design", "go to tutorials", "Resources", "UI kits") respond on the first screen.

                                        Windows 10 v. 1703

                                        5 votes
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                                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Proper Object Alignment

                                          I often find that when trying to align objects, shapes or even text, no matter what I try, the object won't align to the same edge as something else, despite being the EXACT same width. This is really really annoying, as it's not an issue at all in InDesign or Illustrator. It's the only thing I don't like about XD.

                                          When will this issue be fixed?

                                          5 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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