Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. (Windows) Unable to save new or existing documents

    Hi,

    This is my first time using XD. I am on the latest version of XD, and using Windows 10 OS.

    I have so far been unable to save any new or existing documents.

    I have no unusual/complex characters in my username - chennig

    I have tried several different files (new and exisiting), using save, and save as, saving in different locations and still no luck.

    The files appear to be saved, but as 0kb and I am unable to open them.

    2 votes
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      4 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Could you try to disable your antivirus program and see if save succeeds in this case?
      Target file seems to be locked by an external process.

      Do you have the same issue when saving documents from other Win10 applications (like “3D Builder”)?

      Thanks,
      Mihai

    • Cannot test with app...

      The app is so slow it will destroy any attempt to do a user test. I cannot have a participant wait 3-5 seconds for the next screen to load or wait 10 seconds if they click on a area that isnt a hit state.

      This is a critical issue and needs to be resolved for product adoption. It is unusable at the moment.

      1 vote
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        4 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hey, Cody-

        We hear your frustration, and trust us, we would not release something that is so poorly performant that a user would have to wait 3-5 seconds to get a single touch to respond. However, you haven’t given us enough information to work off of. Are you trying to test using a mobile device? On the web? What version of the operating system? What mobile operating system, if any? How big is your file? Can you attach a file? We’d love to fix your issue, but we need the information to be able to do so.

        Elaine
        Product Manager, Adobe XD

      • save

        Everytime i try to save my project it says:

        There was a problem saving this file: (Error code 49)

        It happends both on my computer at home and the computer at work.

        XD version: 0.8.22.17 Beta, CS 2.4.2.61
        My operating system is:

        Work: Windows 10 Pro
        Home: Windows 10 NT

        1 vote
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          3 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,
          Could you send the application log file to us?
          To obtain the application log:
          - Create a new file named “AdobeXD.log” at the following location: “C:\Users\\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState”.
          - Then launch XD and try to save some files
          - Close XD (at this point the log file (AdobeXD.log) should contain some meaningful information that will help us debug the problem)
          - Open the application log using a text editor and copy-paste its contents into a new message on this thread
          Thanks,
          Mihai

        • Circle elements in the artboard where gone

          When I open my adobe xd file, all the circle elements in my artboard where gone, what's left was a line.

          See below, that two red lines where suppose to be red circles.

          1 vote
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • XD Locks up while opening files (Mac)

            My team has a problem where we try to open files and it stays in the loading state forever (blue bar at the top just fills up and stays that way). We have to "force quit" Adobe XD for it to be fixed.

            It happens on files we have stored locally, or on Google Drive. We all have the most up-to-date Adobe XD, and OSX.

            We mostly see it on files that have a lot of artboards, but it's not like we have hundreds. Even 20 detailed artboards this happens at least once a day. It never happened before the…

            4 votes
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              8 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hello,

              Thanks for all the feedback you guys have provided thus far. Whenever you encounter the hang again, can you please do the following:

              1. Keep XD running, don’t force quit yet.
              2. Open Activity Monitor (use Spotlight to launch it for instance)
              3. In the process list, locate XD and double click it.
              4. In the newly open window, hit the Sample button in the bottom left corner.
              5. Save the resulted text and post it here. (Hint: it may be pretty big so you could put it on pastebin for instance and add a link here).

              The above steps take less than a minute and would help us identify the issue faster. Thanks!

            • Windows UI scaling affecting XD artboard scaling

              Adobe XD version 0.8.22.17, Windows 10

              - Go to Windows display settings and set Custom scaling to 125%
              - Relog to current user session to apply chages
              - Open XD

              Expected result: UI is scaled, but the artboard is not.
              Actual result: Everything is scaled, including the artboard. So creating a rectangle in XD, that has 200x200px size: https://i.imgur.com/YpKzWH0.png and screenshoting it on 100% scale, to measure its actual size in Photoshop: https://i.imgur.com/cw2bPd2.png Turns out, the size is 250px, so actually 125%. This means the scaling is affecting also the artboard elements in XD. This is not the case in…

              2 votes
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                4 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • [Windows] Sidebar text boxes clear when selecting and hitting left/right arrow

                1. Select an element on canvas
                2. Click on a text box in the sidebar, e.g. X or the Width
                3. At this point the current numbers gets selected. Hit the right arrow
                4. The cursor should move to the end of the text box, but instead the contents get deleted.

                This is pretty annoying when changing a lot of values (e.g. to draw symetrical icons, you have no way but to calculate and input values manually, this issue makes it even more painful). I think this problem wasn't in earlier versions.

                1 vote
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Error code: 48 (This is not a valid XD document)

                  Hi,
                  I need help for my file, when xd got lastes update I went and try to open my file, but it gave me this error (pic). I'am using win 10 and adobe xd 0.8.22.17

                  3 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • [Win] Can't save at some point

                    I work in my XD file normally and after a while, randomly it seems, I can't save anymore. I hit Ctrl+S and nothing happens. I tried to open the menu and click save or save as but no luck. It keeps happening all the time so I save often now that I know so I don't lose my work too much. The file is in my Adobe Cloud folder. Also I noticed that many keyboard shortcuts stop working when that happens (like zoom commands).

                    2 votes
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                      bug-needs-more-info  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Zoom tool

                      In the design mode, when clicking the zoom tool it will occasionally zoom in 300% or so and it really funks up the flow. It acts as if it skips 5 clicks and super magnifies the area.

                      Also, in prototype mode, the zoom tool short cut is gone...

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi Cody,

                        I’m sorry to hear the zoom tool has been acting up for you. Would you mind sending me a few more details so we can nail down the problem? Have you noticed if the zoom to 300% happens on on certain documents or workflows? Are you using your a laptop track pad or an external mouse?

                        For prototype mode are you referring to the toolbar that has the rectangle, ellipse, zoom, etc. tools is not there? If so that is as designed. You should still be able to zoom in/out using the short cut keys or the zoom drop down in the top right of the document.

                        If you don’t mind shooting me an email to: dsuzuki@adobe.com with the info requested above that would be great. Thanks so much Cody!

                        Debbie

                      • App crashes on zoom [Windows with latest version]

                        This is the first time app crashes for something like that... it feels like before crash that render is slower when zooming in/out.

                        1 vote
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Exporting as a 2x PNG results in a 1x PNG

                          When I try to export a 1440 x 900 artboard as a 2x PNG the exported files image dimensions is not 2880 x 1800, as you would expect, but instead 1440 x 900? (the 1x version ends up as a 720 × 450 file). I'm using a macbook pro retina.

                          1 vote
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Error 48 on Adobe XD. When I want to start my file

                            URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.

                            1 vote
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Not able to update my online prototype

                              After not using adobe XD for a week or two I can't update my prototype anymore. Where there used to be a button to 'share again' it now only says 'create link'.

                              My old prototype is still online.

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fonts not loading from Font Managers

                                About my Computer:
                                Surface Pro 2017 i7 16GBram
                                Windows 10 Version 1703 Build 15063.540

                                1. Experience Design CC (Beta) v. 0.8.22

                                2. Launch a Font Manager (Fontbase or NexusFont), Open existing or new project in XD, Select existing text or create new text, click on font list dropdown on XD.

                                3. Fonts loaded on Font Manager (Fontbase or NexusFont) SHOULD appear in the font list dropdown in XD.

                                4. Fonts loaded on Font Manager (Fontbase or NexusFont) DOES NOT appear in the font list dropdown in XD.

                                2 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi there,

                                  Thanks for getting in touch to help us track down the issue. I have a couple questions / caveats to double check.

                                  1. Do the fonts show up in your system fonts list? (Control Panel > Appearance and Personalization > Fonts) Fonts that are installed via alias (left in their current location) tend not to behave well in XD and other applications that rely on the system font list. In NexusFont, during installation, there is an explicit option to copy the fonts to the system font folder.
                                  2. Do the installed fonts show up in other applications? (good to check against a Windows application and an Adobe one, like WordPad and Illustrator)
                                  3. Did you restart XD after installing the fonts? XD only updates the font list at startup on Windows.
                                  4. Were these fonts installed before you upgraded Windows versions? For some large updates, the font list…

                                • XD v0.8.22.17 Beta PDF exported page order goof

                                  I just updated to version: 0.8.22.17 Beta. I have 12 artboards to export as a single PDF. They're all in the ideal order and I'm selecting them left-to-right. This round every time I export to PDF, my intended page displays as the first page.

                                  I've quit and re-launched XD but keep getting the same result.

                                  I even tried only selecting the first and second artboards to export. Second artboard keeps displaying first.

                                  1 vote
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                                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Sharing Online "error 1021"

                                    Previously usable feature now repeatedly throws a "While sharing online, an error occurred with your login information (error 1021)."

                                    I followed the instructions from the link "Troubleshoot sharing errors." which has brought me here. A co-worker said that he had fixed the same problem in the past by resetting his PRAM. We tried that more than once with no successful result. I'm at a loss. Please advise.

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi Bob,
                                      Sorry to hear you are running into this issue. To confirm, did you try uninstalling and re-installing XD? If so, and that didn’t fix your problem, I’d suggest trying to sign-in to the Creative Cloud desktop application using a different Adobe account (even a free one). If you then sign-out, restart your machine, and sign back in – the login state on your local machine should be reset and all should work.

                                      If that doesn’t fix your problem, please send an email to AdobeXDSharingSupport@adobe.com and we can help investigate further.

                                    • Font missing while device preview using Adobe XD App on IOS and Andriod

                                      Font missing while device preview using Adobe XD App on IOS and Android device.

                                      I checked all the scenario like Missing font on my desktop, Synced with Typekit and all. But I still getting the font missing warning while device preview. My XD application is upto date as well and all the font is synced and installed on my desktop and Typekit as well. But again i am getting this issue. I am using Open Sans Family and Myriad Pro Family, but non of these working.

                                      I post my concern so many times on Adobe Foru, but didn't get any…

                                      2 votes
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • App "unresponsive" hangs. Last time while editing a symbol and then zooming.

                                        Hard to replicate "hang" in the latest version of XD (Xd Beta 0.8.22.17 - MacOS 10.12.6/2015Mbp) maybe 5-6 times in the past few days. Last time it happened while editing a symbol and then zooming - then suddenly an unrecoverable hang. The view around the center area of XD page is redrawn, the outside area is still blurred and has not finished redrawing at the new zoomed scale. At that point, it's locked up. The application becomes shows as "unresponsive" and must force-quit app and relaunch. Fortunately, no data loss as of yet. But annoying. Tried letting sit for up…

                                        1 vote
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi Thomas,

                                          If this happens again could you please do the following before force quitting:

                                          1. Open Activity Monitor
                                          2. Select the XD process
                                          3. Click the gear dropdown and choose Sample Process
                                          4. When it’s done, click the Save button in the upper-right to save this to a file
                                          5. Then repeat steps 3-4 but this time select Run Spindump instead

                                          If you could then email me both files along with a general idea of what you were doing at the time to me that would be great. My email is: dsuzuki@adobe.com.

                                          Thanks!

                                        • [Windows] Emoji changes to outline version when zoomed in a lot

                                          I'm not sure this is an XD thing or a Windows thing! Or an emoji thing! Either way it's more interesting than truly buggy.

                                          Adobe XD v. 0.8.22
                                          Windows 10 build 15063

                                          Color emojis change from the color version to the outline version when the document is zoomed in a whole bunch (see attachment).

                                          Steps to repro:
                                          1. Type or paste an emoji using the text tool.
                                          2. Zoom in (at least past 100%, I think it depends on the font-size of your emoji.

                                          I tested with a size 200 emoji and you only needed to zoom past 200% to…

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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