Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. Error 44?

    Hi again,

    I contacted Adobe yesterday for an systematic error 44. I followed your advices but they didn't work.

    I've tried to create a tiny prototype (only 3 slides with a unique link between them) and that's work!

    So good news for you : that's not a systematic bug. So this could be my prototype who create this error 44.

    What can i did wrong? (My prototype -> 7 355ko)

    2 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Generally, error 44 happens when you have a really slow internet connection to our servers and a lot of really wide artboards. Is this the case for you? Can you send us a screenshot of what your original file (the one that didn’t upload) looked like?

      Thanks,

      -Elaine

    • Can't reinstall XD. Exit Code: 183

      XD was working fine Thursday (latest version). Friday morning, I get error instructing me to uninstall then reinstall. Fails every time.

      Error code 183.

      - 2 fatal error(s), 0 error(s), 1 warnings(s)

      FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.14.2
      FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '183'
      WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

      I was on the phone with tech support for 3 hours, no resolution. He took my number and said that level 2 tech support would call me back. No Call.

      4 votes
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        bug-needs-more-info  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Not zooming in through trackpad

        I was able to zoom in through trackpad earlier before but not anymore. I restarted my computer and XD.

        3 votes
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          8 comments  ·  Flag idea as inappropriate…  ·  Admin →

          We’re unable to reproduce on our side. Corey has some suggestions for you:

          “Assuming you are on Mac – we haven’t heard of this occurring. The only thing I would check is your Trackpad settings, click on the Scroll & Zoom tab and make sure that “Zoom in or out” on the left is checked.”

          Please let us know if this fixes things for you!

          -Elaine

        • Font reverting to Helvetica after altering and saving to different font

          I've been making an app mockup for about a week and I've tediously changed all the font throughout the app to be one uniform font. When I launch the app it all reverts back to Helvetica and I dont want to go through the whole prototype and change it again. Thanks

          8 votes
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            5 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • undo isnt working properly

            Every time I hit command Z for undo it is not working at all for me. I have tried with multiple elements, but it ignores the shortcut & file menu item as well. I then have to delete the whole artboard and start over. This error happens when trying to undo any change to an element, delete, import, etc.

            12 votes
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              14 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hi, all-

              Unfortunately, the feedback we’ve received isn’t enough to reproduce the issue. If you’re still hitting this, please let us know:

              1. The version of XD you’re working with
              2. Whether you’re on Mac or Windows

              Thanks,

              -Elaine

            • [Windows] Right ALT + Z is acting like Backspace or CTRL + Z in Input field

              Pretty much everything in the title.
              It is second bug with shortcuts used in wrong way in Input fields in XD.

              Right ALT is used for special characters in languages other than English. For Poland ALT + Z is ż character.
              I think this bug is related with previous I've already filed here:
              https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/18015679-right-alt-s-shortcut-windows-system-default-bloc

              1 vote
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                Hi there,

                Thank you for getting in touch with us. I’ve been taking a look at this one along with the Right Alt + S issue you reported. Where in the application are you inputing text and noticing the issue? For example, inside a text item on canvas, or in one of the fields in the properties panel? I can reproduce the issue with the “S” character, but for some reason, Alt + z seems to be producing ż correctly everywhere I have tried so far.

                -Bear

              • Adobe XD fails to open.

                XD fails to open.
                An empty app window appears, hangs for a moment, then closes.

                I've updated, uninstalled, reinstalled, all to no avail. Nothing has changed other than the most recent april/late march update.

                Any help would be most appreciated. Thanks!

                2 votes
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                  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • PNG export with bad resolution

                  Version of Adobe XD: 0.6.24.10

                  I just updated my Adobe XD and I've been trying to export may artboards in PNG Android 400% xxxhdpi but the resolution is not good. Instead of exporting in high-res, the 400% seems to be coming with the standard 100% mhdpi.

                  The image attached to the post was exported with the 400% option and came out like this.

                  If this problem persist, I'll have to start my project allover in another platform. Please, help.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi there,

                    Thanks for getting in touch with your issue. Could you confirm that you are using the following settings in the Export dialog?

                    Format: PNG
                    Export for: Android
                    Designed at: 100% – mdpi

                    Could you make sure that the value of Designed at is 100% and not 400%? We use the designed at value to set up the scale factors for all of the generated assets, and it sounds like you want the xxxhdpi version dimensions to be 4x the values in XD.

                    Let me know if that helps,

                    -Bear

                  • XD Crashes when "CTRL+C" or "Right click" then "Copy" color's HEX Code from the color picker

                    1. Adobe XD version: 0.6.12.17 Beta

                    2. Steps to reproduce the issues:
                    Open an existing XD file, then select one of your elements, the open for example its fill property's color, and copy it's HEX code for example.

                    3. Expected result: The code should be copied to the clipboard.

                    4. Actual result: Adobe XD freezes, then crashes.

                    Reinstalling didn't helped. Not so deadly bug, just wanted to help at least with something :)

                    Operating system: Windows 10 x64 build 14393.693

                    Thank you Adobe.
                    Sorry for my English if something is wrong.

                    7 votes
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                      15 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Many Exporting Bugs

                      1. When exporting to PDF, Photos lose alot of quality.

                      2. When opening the .PDF created in XD.. All vector assets take a long time to load when opening the .PDF for viewing purposes. When you scroll, it has to re-think how to display vector assets in the file.

                      2. Please make Export to .AI or .EPS feature.

                      3. Exporting all assets to .PNG @2x, still lower res than expected

                      5 votes
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                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Update: We are currently working to address the first topic: “1. When exporting to PDF, Photos lose alot of quality.”
                        About the other issues described here, we would need some additional information – see Mihnea’s post.

                      • preview size

                        how to change the view of online and preview ?

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • [Mac] Constant crashes on 0.6.12.17

                          XD crashes more than 5 times a day , since updating last time.

                          from when

                          - 2016.2 after latest version update

                          my pc spec is below.

                          - macOS Sierra 10.12.1
                          - XD 0.6.12.17 Beta

                          a little improvement after trying the following.
                          but, it still crashes many times a day.

                          - close other software (photoshop, illustrator, slack...)
                          - cleaned up storage
                          - reboot the mac

                          i use it every day at work.
                          favorite XD :)
                          thank you.

                          6 votes
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                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              I haven’t been able to reproduce this either. What browser are you dragging from? Does it still happen if you switch to a different browser? Does it happen in all documents or just certain document? Thank you for your help in reproducing this issue.

                              Debbie

                            • deleting font type

                              When typing in a desired font, but misspell the word, and go to delete the letter it deletes everything that's selected instead of just the text in the font text box.

                              1 vote
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                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi Cameron,

                                I’m sorry to hear about you encountering this issue. Could you please let us know the following?
                                1. What platform are you on, Mac or Win
                                2. Which version number of XD are you using
                                3. When you typing in a desired font do you mean you are typing in a font family name in that drop down and that text is being deleted? Or do you mean you are typing in the font family drop down and your text selected on the canvas is being deleted?

                                Thanks!
                                Debbie

                              • Unable to Update Experience Design.

                                I am unable to update the Experience Design Application. There is no check for updates option in the menu, unlike the Mac Version. The Creative Cloud shows that the Application is up to date.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Mac / Window Focus / Scrolling

                                  Not a bug per say but adds to better user experience.

                                  On a dual monitor setup, I have XD on the left screen, a browser window open on the right side.

                                  Steps.
                                  Working in XD with the zoom tool selected, I decide to to go over to my browser window and scroll up/down a page. I don't click the browser window.

                                  The result is that XD doesn't recognize mouse focus has moved over to my browser and I'm interacting with the brower. XD zooms in an out on my designs.

                                  The proper way to do it is for XD to…

                                  1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                    I can’t get this to happen on my Mac. Could you provide more detail about:

                                    • How are you activating the Zoom tool? Clicking the toolbar icon, or holding down Spacebar?
                                    • How are you scrolling? Using two fingers on the trackpad, using two fingers on a Magic Mouse, using a mouse with a physical rolling wheel, or…?
                                    • Does this only happen when you put your mouse over a browser window? Or does it also happen if you move the mouse over other apps like TextEdit?
                                    • Does it only happen when the browser and XD are on two separate monitors?
                                  • Drag and Drop photos into vector works only the first time

                                    Windows 10, when you try and drag and drop an image into a vector to fill, it works the first time. If you try and drag and drop a new image into another vector, it ignores whatever you are dragging and instead uses the first image you dragged in. You have to close and restart xD in order for it to pick up the new image. Seems like it is holding onto that first image in whatever "clipboard" xD is using for this feature.

                                    4 votes
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                                      bug-needs-more-info  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • [Windows] Crashing when opening existing .xd file

                                      When I double-click on a .xd file, it launches the app, but before it can load the document, XD crashes. Same thing happens when I use "Recent Files" from splash screen.

                                      At one point, I was able to open files by first creating a new document and then opening the file within XD by pressing "Ctrl-O", but now even that is not working.

                                      PLEASE FIX!!!

                                      2 votes
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                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Shared prototype does not scroll on Windows 7

                                        Exporting a prototype with long artboards cannot be scrolled on Widows 7 machines (Mac and Windows 10+ work just fine).

                                        This is a problem when trying to do user testing on prototypes that require scrolling.

                                        2 votes
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                                          bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • [Windows] Cannot save files in XD

                                          1. Windows 10 version (don't know how to find version number)
                                          2. Open XD, save file.
                                          3. File is saved and can be opened again
                                          4. Error saying « Could not save the document » (see file attached), file can't be opened again (see 2nd attached file)

                                          8 votes
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                                            9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Message from Dan:
                                            Might be connected to this issue: adobexd.uservoice.com/forums/353010-adobe-x..

                                            We’re now working on a fix for that issue, but can you please confirm if your Windows user name contains complex characters?

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