Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

Thank you.

Bug details

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  1. Can't open multiple .xd files at the same time.

    1. Adobe XD 1.0.12.19
    2. For example, I have 2 xd files, let's name them 1.xd and 2.xd. If I open 1.xd, I can't open 2.xd at the same time. Tried to open 2.xd, can't open 1.xd as well.
    3. 1.xd and 2.xd should be opened at the same time.
    4. Only 1 file can be opened at a time.

    14 votes
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      11 comments  ·  Flag idea as inappropriate…  ·  Admin →

      This issue is caused by entering into a bad login state with Creative Cloud app

      To resolve, please first try the following:
      1. Close all Adobe applications
      2. Sign out of the Creative Cloud desktop application
      3. Restart the machine
      4. Login to the Creative Cloud desktop application
      5. Launch Adobe XD and attempt to open multiple files

      If you are still experiencing issues please post further.

      Thanks!
      Nina

    • "Missing Fonts" alert on XD android mobile app.

      We purchased some fonts and used them in the design but I cannot preview some of these fonts on the android XD app for some reason. Because of this issue, I couldn't check the visual design on the device it is designed for. As an alternative, (though frustrating) I had to take screenshot of the layout and paste it in the artboard in order to preview it on the phone.

      Font used: FS jack

      14 votes
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        13 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hello Samson:

        Thanks for your feedback. Font management has been a long standing delicate proposition – long before XD existed. The behavior you’re noting is not a design choice on our part, it’s a fact of life for how fonts work.

        You can see the font in web prototype because it is converted to bitmap. When previewing in mobile the original XD file is loaded and that needs a font file to reference.

        As a workaround, you can convert fonts to paths. If this is not a good solution for you, XD files can be previewed in XD mobile via USB. This should show the fonts in the file with no errors.

        Thanks,
        Nina
        Adobe XD

        .

      • 8 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hi, all-

          After some exploration, this is a difference in the way UWP handles icons and the way that the Win32 platform handles icons. With UWP, the icons are defined as slightly smaller, which means that they will not line up with apps created on Win32. While we’d love for everything to be pixel perfect across all of our applications, Microsoft has established this as a standard for UWP.

          Thanks,

          -Elaine

        • Vector from CC Libraries loads blurry

          With the new update I've tried utilizing the new ability to use vectors in CC Libraries. However, when I drop them into my XD document, they never load fully and just show blurry with a refresh button over top.

          I've tried closing all of my adobe tools including the CC software manager as well as tried refreshing the images several times in XD.

          Currently on a Mac Mini.

          6 votes
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            not-a-bug-as-designed  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Published mockup - full screen mode issue

            fullscreen mode on the web mockup preview no longer fills based on viewport size... it used to work as expected but now its way larger and I have to scroll unnecessarily

            the original size of my file is 1080 x 1920 px

            5 votes
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              7 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Hi All,

              Quick update: we have released a temporary workaround that will enable artboard scaling when in full screen mode. To do so, add the following to the end of your prototype’s URL:

              ?featureset=fullscreenScaleToFit&fullscreen

              Adding this to the URL will enable full screen mode and your artboard will be scaled to fit in the browser window.

              We will be revisiting this functionality and reaching out to the community to determine how best to refine it in a future release of XD.

            • Writing Arabic is Not perfect in XD

              While writing Arabic text not appear correctly most of the words are hidden except the first letter.
              I hope adobe fix this issue soon

              5 votes
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                4 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • All text has moved up in text-boxes since update

                1. Adobe XD for MAC, version: 0.6.16.7 Beta
                2. Open any existing file and check the alignment of text next to graphical elements (I use manual sized textboxes with custom width and height)
                3. The update should not have changed the placement of text inside text-boxes.
                4. All text moved up about 2 or 3 dip visually breaking all alignment.
                5. See file attached for example

                Since the update to the new mac version of XD this problem is visible in every screen. All text has moved up a few pixels breaking all vertical alignment in every screen. Please release…

                4 votes
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                  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi, all-

                  So, I have good news and bad news for you. The good news is, you’re totally right, we did change our vertical font padding on Mac to improve our cross-compatibility with our Windows platform and ensure that we’re pixel perfect at all times. In better news, this is a one-time change we made in order to ensure that our product as a whole performs correctly. However, the bad news is that you’re going to have to fix your alignment by hand for this build only.

                  We’re trying to make these changes as little as possible, as we know changes like this affect your work. Unfortunately, the alternative (people passing files back and forth between Mac and Windows and consistently blowing away each other’s alignment… or worse, thinking the other person is alignment-blind) was a worse option. Thanks for understanding, and we hope it wasn’t too much of an…

                • Share online gets halfway, then stops

                  When trying to create a link for a project it gets half way and then does nothing. I can continue to edit the file, so it's not crashing, but won't finish creating the link.

                  4 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Can't download in France

                    I have a error message when i try:

                    Aucune application n’est configurée pour ouvrir l’URL « aam://SAPCode=SPRK?version=0.5.0?actionList=CC-UI?passPhrase=fmTaKcEwPidVaTyp8oAO5RmmKJCWlVOvJx5PD6xz82uPnv/HlgXlEXidS2BlATRle5FvDQGQFvE2WYiSQGqT2/N6/3VQHNqfPfFASzoe8blW/bPtdgT40yYyMV51a+dIPFBlVxikeSaSMU48X4zhq3AHIdN9kShISqIL9cq1gpo= ».

                    4 votes
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                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • CTRL Key doesn't react when mouse is moving

                      Space + CTRL for zooming doesn't work when the mouse cursor is moving.

                      How to reproduce: Press and hold space, constantly move the mouse, while moving the mouse and holding space press CTRL. The cursor WON'T change to magnifier.

                      3 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Cannot Publish Prototype: service is temporarily unavailable

                        Error Message: This service is temporarily unavailable. Please try again later. Troubleshoot publish errors.

                        Tried multiple times, nothing changed.

                        3 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Greetings:

                          This error is usually encountered when there is an issue with network connection or user is working on managed network where Creative Cloud storage has been disabled.

                          Your company VPN may be blocking access required for this functionality. I encourage you to reach out to your IT department and confirm the following are not blocked:
                          - Communication over port 443
                          - HTTP PUT/POST requests to Adobe’s Creative Cloud
                          - Accesses to the following end points:
                          https://cc-api-cp.adobe.io,
                          https://comments.adobe.io/

                          Thanks!
                          Nina
                          XD Community Quality Manager

                        • Illustrator-generated SVGs wrapped in multiple unneeded container "groups"

                          SVGs exported from Illustrator come into XD nested within multiple containers (shown as folder icons in the Layers panel), requiring a minimum of 4 clicks to access the vector shape itself (and see editable attributes in the property inspector). These containers are redundant / unnecessary.

                          Don't know if this is an AI export issue or an XD import issue, but it makes it difficult/inefficient to work with imported SVGs. This does not happen with the exact same vector information copied and pasted from AI...only to SVG.

                          The only way to make the object selectable with a single click for editing…

                          3 votes
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                            not-a-bug-as-designed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Screens missing from shared link

                            I have 38 art boards in my XD file but when I share online only 26 are uploaded.

                            3 votes
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                              not-a-bug-as-designed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cannot download the app on App Store. Saying it's not compatible with my device. I have a iPhone 5s

                              Cannot download the app on App Store. Saying it's not compatible with my device. I have a iPhone 5s

                              3 votes
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                                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • FontAwesome export on the Mobile Xd App (Android)

                                I have been using the mobile Xd App, and I have to say, it's really useful to get the designs in their intended context.

                                I am using our corporat font, and it's displaying nicely on the app.
                                One font we're using here is FontAwesome, and these don't display on the (android) mobile Xd app.

                                3 votes
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                                  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Multiselected objects across multiple artboards show global/canvas x, y instead of x, y position relative to artboard

                                  1. place multiple elements on an artboard, some are overflowing
                                  2. select all
                                  3. change the Y position in the numeric value field

                                  result:
                                  change actually occurs according to the number you entered, but the X and Y values are distorted

                                  coordinates

                                  3 votes
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                                    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    As we mentioned in an earlier comment, this is expected behavior. We do x/y position relative to artboard when objects in that artboard are selected. If you’re selected across multiple artboards, we’ll give you global x/y instead.

                                  • 3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • [win 10] Artboards need to match sizes now to have diffferent transitions

                                      I just updated to the 12th of march 2018 update and to my disappointment you guys broke XD.

                                      For no apperent reason, and without mentioning it in the change notes now artboards have to be the same size to have different transitions?

                                      Seriously why the F*** did you guys mess up the perfectly fine functionality we had, and have this arbitrary change?

                                      Please fix this ASAP!

                                      2 votes
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                                        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Published specs requires sign in / sign up for the developers to veiw the spec'd screens

                                        Published spec links are behind a sign-in/sign-up wall.

                                        Our app devs don't use Adobe products so requiring login is a blocker and different from the shared prototypes.

                                        Any reason for this?

                                        2 votes
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                                          not-a-bug-as-designed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Zoom depends on Key Combo

                                          On Windows if you want to Zoom out, there is the Key Combo:
                                          Ctrl + Alt + Space

                                          Then you can zoom out but only if you hit the keys in correct order.
                                          If you press:
                                          Ctrl + Space + Alt (in this order)
                                          it works.
                                          But if you press:
                                          Ctrl + Alt + Space
                                          there is no zoom.

                                          2 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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