Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Still cannot publish design spec link

    I press share new link, and the progress just stopped at 0%. Waited 10 mins and still nothing.

    I see other people addressing the same issues, but you said you fixed them. But from here, I am still experiencing these problems. Here's a screenshot to show you what I mean.

    13 votes
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      bug-fixed-with-workaround  ·  17 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Unable to create new document

      Hi,
      I am using adobe XD for almost 1 year and using MacOS.
      Yesterday I updated my xd to the latest version.
      Noticed that "I am unable to Create New file"

      Recent files are working fine.
      Restarted my mac but didn't work for me. Need a solution.

      9 votes
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        bug-fixed-with-workaround  ·  22 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
      • Cloud Documents "Something Went Wrong"

        I'm on the latest version of Adobe XD - 14.0.42.14 (Dec 2018 update).

        SEE ATTACHED VIDEO:

        In the home screen, I can't click on any device icons so I can start a new document.

        When I click on the Cloud Documents tab on the sidebar, I get the error prompt message 'Something Went Wrong, please restart the App"

        I restart the app and it's still the same thing.

        I've done a clean, hard, reinstall (removed existing app preferences), but still nothing.

        I've found though that I can open up existing XD files. Once opened, I can't save any of them…

        6 votes
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          14 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
        • Can not export After Effect files

          Version of Adobe XD: 13.0.12.14
          Steps to reproduce the issues: files > export > After Effect
          Expected result: export AE file successfully
          Actual result: display "There was a problem exporting your asset."

          Please help me~ thanks

          6 votes
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            14 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
          • Can't create new files

            Hi, I can't create new files.
            When the welcome screen that says "Design. Prototype. Share" is open and I double click one of the screen sizes (Android Mobile, iPad, Web 1280 or Custom Size" nothing happens.

            1 vote
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              bug-fixed-with-workaround  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
            • Error 50

              When I open it for the first time and start a new design using the iPhone 6/7/8 Plus template, the platform stops responding and 5 minutes later gives me an error 50. I can't do anything else other than closing the app.

              1 vote
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                bug-fixed-with-workaround  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
              • Crashing on startup when open up my Project

                XD Version= XD CC Latest Update
                OS Version=windows 10 pro (v1803)
                Expected Result = stat project smoothly , don't crash
                Actual Result= Crashing on startup a new project or stat with existing project.
                it show white screen sometime and sometime it stuck on controls.

                please let me know if there any way to solve this issue .
                i need to complete my project. adobe team should take it seriously .

                thanks
                Aamir Iqbal
                UX Designer

                1 vote
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                  2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
                • Auto-Animate Caches Old Styles

                  I connect two artboards with autoanimate. When I preview and click the artboard, some elements flip to a size/color they no longer have but used to have. Design properties are getting cached and later surface in animations. Renaming the elements seems to be a workround for the issue.

                  In the attached video, the bottom background isn't supposed to be brown. I'd changed the color to grey. And I updated the image of the shoe (the shoe image in masked by a box).

                  1 vote
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                    bug-fixed-with-workaround  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                  • Three-finger tap not working XD Mobile iPhone app

                    XD IPhone app does not respond to three-finger tap to get to menu options

                    1 vote
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                      bug-fixed-with-workaround  ·  1 comment  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                    • The same font is positioned differently on Mac and Windows

                      I (Mac) work with a colleague (Win) on the same xd document. Although we have both installed the same font, there are sometimes different text representations. For a better understanding you should have a look at the attached picture.

                      We both uses the same XD-Version 13.0.12.14.

                      1 vote
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                        2 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
                      • Window Preview Graphics Error Across Dual monitors

                        When using the preview window- if I move between monitors (which is great to normally have preview on one monitor while working) the window doesn't resize properly and clips the graphical UI of XD. Basically unusable.

                        1 vote
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Invite message freezes the application

                          I noticed Adobe XD freezes when I invite people to a private prototype and a message is added in the optional field.

                          If I don't add the message, it works fine.
                          If I close / reopen the XD file, I keep having the same issue.

                          When freezing, the private prototype popup in the top right corner, stays open, but I can't do anything else, except closing Adobe XD through task management (Windows).

                          Without the message, the popup immediately closes, and I get the confirmation message, as expected.

                          1 vote
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                            1 comment  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              In the Windows-only section of this document, you’ll find a workaround for your issue. Please try it out and let us know if this works for you! helpx.adobe.com/xd/kb/known-issues.html#mai..

                              Na seção somente do Windows deste documento, você encontrará uma solução alternativa para seu problema. Por favor, tente e deixe-nos saber se isso funciona para você!

                              Esta mensagem foi traduzida por máquina.

                            • wacom tablet hand tool

                              a setted my wacom intous tablet to work with xd
                              i'm on win 10 and two displays.

                              i set-up the spacebar on a tablet button to have a faster workflow it works the first time i move the screen but after the first move it seems to don't work anymore.

                              an hand icon tool on the toolbar will be helpful with these kind of problems.

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • [Win] Error 183 when trying to install

                                CC Install failed (Exit Code 183)

                                Tried everything, still no luck.

                                Also, I think there is an error on your install script that is preventing install in windows 10.

                                Please check this

                                "Exit Code: 183
                                -------------------------------------- Summary --------------------------------------
                                - 2 fatal error(s), 0 error(s), 1 warnings(s)

                                FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:8.0.22.11
                                FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '183'
                                WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD CC/CSDKConfigurator.exe" failed with exit code: -1
                                -------------------------------------------------------------------------------------"

                                As you can see there a invalid slash (in windows) in the last path.

                                1 vote
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                                  5 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
                                • Can't publish neither prototypes nor design specs

                                  Once I try to create public link for both prototypes or design spec, i receive the following error - error code is not enlisted on troubleshooting page.

                                  It doesn't relate to file because another designer can create specs and publish prototype from this file

                                  1 vote
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                                    bug-fixed-with-workaround  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • XD - Publish Prototype doesn't work (Error 1021)

                                    After trying all the troubleshooting steps for this error, the problem persists.

                                    1. Version 2.0.32.10, Creative Cloud Sync 2.4.3.114
                                    2. Open existing XD file. Click export button at top right. Select Publish Prototype. Error occurs.
                                    3. Clicking publish prototype actually publishes the prototype
                                    4. Clicking publish prototype results in an error (1021)
                                    5. Screenshot of error attached

                                    1 vote
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                                      bug-fixed-with-workaround  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Not working correctly

                                      Adobe XD works smartly on my laptop but gives canvas errors when I try to open it in my desktop PC. Note: both having same windows 10.
                                      I don't know how to clearly define this bug so, I am attaching some screenshots along my report.
                                      Nabeel Tariq
                                      User
                                      File 1: a 100% view of canvas iphone 6/7
                                      file 2: view changes after 150% zoom of canvas.

                                      1 vote
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                                        bug-fixed-with-workaround  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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                                      Adobe XD: Bugs

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