Adobe XD: Bugs (Read-Only)

PLEASE NOTE THE FOLLOWING CHANGE FOR BUG REPORTS

IMPORTANT: User Voice Bugs forum is now read-only. To learn more about this change, visit https://adobexd.uservoice.com/forums/353010/suggestions/38475424

You can reach our support team in the following:
- Adobe XD Community Forum, https://forums.adobe.com/community/adobexd

For current XD Known Issues list visit,



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Adobe XD Team


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  1. Some text gets removed when copying and pasting from PDF

    Using version 4.0.12.6.

    Every time I copy and paste text from a PDF to XD, some text doesn't show in XD. I've noticed this especially with the "fi" letter combination.

    So if I am pasting "finance" it would only show "nance".

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Eli,

    Thank you for reporting this issue with us. Unfortunately, we are unable to reproduce this issue at our end with the details provided by you.

    We would appreciate if you can provide us following details to help us reproduce the issue at our end:
    - OS version
    - XD file and related files [PDF]

  2. Navigate to the bottom of the screen

    Testing a prototipe in Chrome for devices, sometimes when you go from one screen to another you go to the bottom of the new screen not to the top that is what is expected. Sometimes happens and sometimes not. This issue dont happend on older versions of Chrome. Chrome version 63 and newers. XD version 3.1.12.2

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. XD crashing when importing vectors from Adobe Illustrator

    Version 4.0.12.6

    Copy and paste an expanded vector from Adobe Illustrator into Adobe XD, resize using alt + shift

    Expected result: Vector file resizes in the XD document

    Actual result: XD crashes

    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Hovering over lock icon shows export icon

    When you hover over the layer lock icon it shows the new batch export icon thingie.

    Gif example: https://gyazo.com/dc8b38fae0f87efd35d41dd44856cbee

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Danian,

    Thanks for your report.

    Could you please provide more details – does this happen every time you hover over the lock icon, even with a new document? Did it perhaps occur after your system went to sleep and then was resumed? Any further information that might help us to reproduce the problem?

    Thank you,
    Joe

  5. Slow working with CC Files

    Downloading from CC Files is very slow within AdobeXD app.
    Uploading my .xd file to CC Files folder is working good, with no delays. But it takes about 5~60 minutes (no jokes!) to download my project inside AdobeXD app. Project is simple and about 3~5 mb size. Internet in my phone is superfast (and cellular and wi-fi, no proxies, no firewalls).

    Every time when I try to test the document on phone I wait for downloading for about 30 minutes and it drives me crazy.

    AdobeXD PC version: 4.0.12.6, CC Sync 2.4.4.71, CC PC version 4.3.0.256
    AdobeXD app Android version:…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Andrey,

    Thank you for reporting this issue with us. Unfortunately, we are unable to reproduce this issue at our end with the details provided by you. We would appreciate if you can provide us following details to help us reproduce the issue at our end:
    - XD file and related files

  6. Transitions only dissolve on certain links

    All of my artboards are the same size, and I turned off vertical scrolling just to be sure, but whenever I click on my first link to "slide down" to another page, it dissolves.

    I checked all the settings and it only happens for the artboard immediately after my home page. Also removed and added new target links to try again, and the same thing keeps happening.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Open Recent > Clear Menu = Crash

    Windows, Version 4.0.12.6

    When "Clear Menu" on the Open Recent tab is clicked, it crashes the application.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We tried to reproduce this issue but haven’t been able to yet.

    Does this happen any time you click Clear Menu, or just once? If you can make it happen repeatedly, please let us know and we’ll send you instructions for gathering a crash log on your system.

  8. command drag does not disable the snap to

    I'm trying to place an object and it's snapping to the grid. I tried the command key click and drag the object and it's still snapping.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Can you post a screenshot of your artboard grid settings? And if possible, also a sceen recording showing what happens while you’re holding down the Cmd key?

    Please note though if you are way zoomed in, you’ll see XD is snapping to 1px increments no matter what your artboard grid settings are. This pixel snapping can’t be disabled with Cmd — if you want to shift things off the pixel grid, you’ll have to edit the X/Y/W/H values directly in the Properties panel.

  9. I cant change icon app for prototype!

    I cant change icon app for prototype!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Can you give more detail so we can understand this better? Could you list the exact steps you’re following and what you expected XD to do differently at each step?

    Screenshots or a link to a screencast recording would help too.

  10. File save, "is in the trash issue"

    File save, "is in the trash issue".

    For some reason every time I make changes to my document the filename changes to include a set of numbers. Then when I attempt to dave I receive this alert. (see attached image)

    Very frustrating as i keep having to delete generated files by Adobe XD.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi James,

    Thank you for reporting this issue with us. Unfortunately, we are unable to reproduce this issue at our end with the details provided by you. We would appreciate if you can provide us following details to help us reproduce the issue at our end:
    - Adobe XD version
    - OS version
    - Steps to reproduce the issue.
    - XD file and related files (in case of project specific issue)

  11. improve the performance

    My Surface pro(2017)i5 8G is hard to run XD,when I save and paste,XD will be shut down.Axure also take it easy.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Does this performance issue get resolved if you update your GPU drivers? Some of these problems happen because your GPU drivers fall out of date with the version of Windows you’re running. You should grab the drivers directly from your graphics card manufacturer.

  12. 2.0.32.10 - device license unable to re-open file - File Open is greyed out - OS X

    XD 2.0.32.10 on 10.12.6 with a device license is unable to re-open files that were just created and saved. Also XD has the File Open option greyed out and un-selectable in the menu.

    These same XD files can open fine on say a students (this is at an EDU lab - happening on all our computers with CC 2018 - AND it is finals week so this is a crisis for them) personal laptop. Exact same file. Was not having this issue with our initial installation of XD.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This generally happens if you are not logged in via the Creative Cloud. Please note that we are not (and have never been) able to support serialized licenses, so your students must sign in with their named accounts. The easiest way to do this is to launch the CC Desktop Application and log out/log back in, then launch XD. Let us know if this works!

    Thanks,

    -Elaine

  13. My adobe Xd collapse everytime i alternate and work in parallel with other appps (Chrome, Illustrator, etc)

    When i am working on Xd i go and search something on Chrome or work in another app and return to Xd, the app crashes.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Can you please share which version of Windows 10 you’re using? A build number would be best. Could you also let us know how much RAM you have on your machine? We may also need to ask for a crash log from you to see if there is anything there. Unfortunately, it’s somewhat complicated to get that, so it might mean a little work.

    Thanks,

    -Elaine

  14. Use images reduce performance

    Use picture reduce performance, when i check my task manager, nothing happen, my processor and ram are total underpowerd. whats happen here. Why is XD frozen?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    In addition to the information already requested, it would be useful to give us more details about what you are doing.
    What does it mean “use picture”?

    Cheers,
    M.

  15. Errors after updating my Xd

    Good Day

    After updating my Xd to the latest version. I cannot open more than one file at a time and I cannot open any of my earlier files. After I have clicked them nothing happens and I have important work I need from those files.

    Please advise on how to solve this issue.

    Thanks

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    I am sorry to hear that. I have some questions:

    • What version of XD are you using?
    • How are you trying to open those files? File → Open?
    • What happens with the files that are created with the current version? Are you able to save and open them? Are you able to open multiple of them at the same time?

    Cheers,
    M.

  16. Adobe XD keeps wanting to replace current file.

    While I am working in a Adobe XD file, a lot of the times when a want to quick save, it wants me to replace the current file that I am working in.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    I would like to understand more about this issue.

    • what version of XD are you using
    • what version of Win10 are you using
    • from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

    Cheers,
    M.

  17. Having trouble opening Adobe XD CC files

    Just installed new Adobe XD CC... having trouble opening previous XD files. The drop down menu File>Open inactive

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Crashes on startup

    When app is opened it opens up but nothing is displayed on screen then crashes after a few minutes with no warning.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Export as iOS exports files at with wrong dimensions

    I added an overlay to a masked image using a second layer with a transparent background. I then grouped the layers and exported for iOS but the exported files are different dimensions to what it shows in XD.

    @1x, @2x and @3x are all off by 1-2px with what looks like a blurry transparent border (which does not show in XD).

    Not sure if this is a user issue or bug.

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    bug-needs-more-info  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  20. open new

    I can't open/create new files

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