Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Win10] Application stops responding (keyboard)

    Version 9.1.12.3
    Creative Cloud Sync 3.0.3.6
    Windows 10 PRO · Version 1709
    Lenovo X1 Carbon i7-6500 · 8 GB

    Xd succesfully launch, but after a while (randomly between 10" ~ 5') the keyboard stops working. Not writing in text fields, not editing any UI field, not shortcuts. I have to close the program and launch it again.

    Please, fix this problem because further than annoying, it makes really difficult to continue working with this fantastic app.

    Thank you,

    Francesc

    358 votes
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      awaiting-external-fix  ·  262 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Fonts not loading from Font Managers

      About my Computer:
      Surface Pro 2017 i7 16GBram
      Windows 10 Version 1703 Build 15063.540

      1. Experience Design CC (Beta) v. 0.8.22

      2. Launch a Font Manager (Fontbase or NexusFont), Open existing or new project in XD, Select existing text or create new text, click on font list dropdown on XD.

      3. Fonts loaded on Font Manager (Fontbase or NexusFont) SHOULD appear in the font list dropdown in XD.

      4. Fonts loaded on Font Manager (Fontbase or NexusFont) DOES NOT appear in the font list dropdown in XD.

      67 votes
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        50 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 50 votes
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          41 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Undo (cmd + z) stops working

          I have discovered that the undo function (cmd + z) stops working in XD after I have worked on a document for a while. Things that I typically undo is positioning of elements. Undo starts working again if you quit and reopen XD.

          This has happened a few times the last week.

          Environment details:
          - macOS High Sierra Version 10.13.6
          - Adobe XD version 11.0.22.10

          49 votes
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            42 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
          • Sharing error (44:77:0)

            1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
            2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
            3. Sharing should be succesfull.
            4. Error 44:77:0 is shown.

            Tried multiple times, with smaller and bigger artboards. The error is always the same.

            37 votes
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              51 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 29 votes
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                6 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 21 votes
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                  24 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • [Win 10] Incorrect display when re-ordering layers

                  windows 10
                  GTX 1080 (latest drivers 399.07).

                  Reordering layers (not only groups) randomly (i'd say 1 every 10 reordering wihtout noticable pattern) leaves a persistent ghost of the dragged item (even outside the application, ie on the desktop) and reordering stops working after that.

                  Ghost is often presented as a slashed red circle within a grey square, in the case of dragging a single layer (screenshot attached)

                  This bug has been present since this feature was introduced in XD.
                  Every session of my work in xd is plagued with this issue.

                  20 votes
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                    11 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

                    Thanks for the additional information. There seem to be a number of issues you’re seeing.

                    For layers re-order, there were some improvements incorporated into XD a few builds ago. But sounds like that may not be helping in your case.

                    The biggest culprit for Win10 performance issues in XD is video card incompatibility. For this, verifying that you 1) your card is supported in the Win10 OS you’re working with & 2) you have the latest driver, will address a significant number of issues.

                    To better understand what’s going, having the following helps to narrow things down:
                    - XD version
                    - OS version
                    - video card model & driver version
                    - Is the problem observed in all files? Or just some
                    - How do other UWP apps behave?

                    Thanks!
                    Nina

                  • Error (sometimes "Error 50" message) when trying to save XD file to Cloud Documents

                    New XD update (December 2018) works great on my main machine (Windows 10 v1803). Though on my other machine with older Windows 10 (v1703 15063.447) I get this weird behavior. Maybe it is on Windows side, but I'd liked to report it just in case.

                    19 votes
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                      38 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Proper Object Alignment

                      I often find that when trying to align objects, shapes or even text, no matter what I try, the object won't align to the same edge as something else, despite being the EXACT same width. This is really really annoying, as it's not an issue at all in InDesign or Illustrator. It's the only thing I don't like about XD.

                      When will this issue be fixed?

                      19 votes
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                        feature-under-review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • pdf export blurry images (with shadow) and file size

                        When exporting to pdf, the file size becomes quite huge.
                        Additionally, the images that have a shadow (added in XD, image is jpeg) become blurry and the text (in the image) unreadable. It's no problem without shadow.

                        17 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Unable to reliably sync XD files with CC to team members

                          Hi there.

                          I have a team of multiple users trying to sync folders of XD files up to Creative Cloud and then down to computers so that we can always all have the latest versions of files. This is an integral function for us to have cloud control over our files. We are all located remotely around the world. Over the last few weeks we have all had issues with syncing on and off.

                          ISSUE:
                          - Member 1 adds XD file to CC folder on local machine (or saves file updates).
                          - Member 2,3,4 can see update in Cloud but…

                          13 votes
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                            9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Touch Screen no longer works in Preview Mode - Worked perfectly prior to December 2018

                            Button transitions just flash when pressed on touch screen, even though they work correctly when clicked via mouse.

                            The touch screen worked perfectly over the last few months, I'm assuming it quit working with the last update (or around that time). My touch screen works with every other item in XD and any other application, it just won't activate the transitions in 'Preview Mode'

                            I have the lastest update of XD - Version 14.0.42.14
                            Windows 10 PC

                            11 votes
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                              12 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                            • XD to AE export not working on windows

                              Windows 10 user, latest builds of Xd (14.0.42.14) and Ae (16.0.1 (build 48)) installed, when attempting to export assets from Xd to Ae, it does not work. Workflow is: 1) select assets from within Xd 2) select Export/After Effect from Xd menu, 3) nothing happens. Interesting, but after one attempt at exporting, any subsequent attempts show the export to AE option grayed out. I have tried with AE open and closed with the same result.

                              9 votes
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                                resolved-by-setting-update  ·  9 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                              • An error occurred while uploading the design (wrong me 69:-1:-1)

                                When the design specification is re-released, this error message appears when the progress bar reaches 99%. I am a paid user

                                9 votes
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                                  4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Greetings:

                                  Usually that error comes up when there’s a problem with the network. Have you had a chance to try publishing via a different network connection?

                                  To help dig into things can you please share the following:
                                  - XD version
                                  - OS version
                                  - Creative Cloud userID & country you’re publishing from
                                  - Creative Cloud log files https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                                  Thanks!
                                  Nina
                                  Adobe XD

                                • Wrong position of click area in browser

                                  The area for click not in right position. Then browser open in full screen the bug exist - then i decrease the size a bug disappear.

                                  8 votes
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                                    bug-investigation-in-progress  ·  11 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Type tool doesn't work well

                                    The system fails to recognize new font's even after relaunch. Also, when typing the text is not visible and get's visibility back only after finishing with the element.

                                    1. Adobe XD 9.1.12.3
                                    2. Just type.
                                    3. Text should be visible while typing.
                                    4. Text is not Visible while typing.

                                    8 votes
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                                      10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Error 22:-1:-1 when I want to publish my prototype

                                      Everything is in the title. I canot publish a prototype. I have Error 22:-1:-1.

                                      Thank you for your help

                                      8 votes
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                                        9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi David,
                                        Sorry to hear you are running into trouble when trying to publish a prototype. An Error 22 indicates that XD was unable to generate bitmaps for the artboards in your design file.

                                        Does your design file contain any particularly large artboards? If so, this is likely the source of the error. By reducing the size of your artboard, the publish operation should succeed.

                                        If you can send your XD design file to AdobeXDSharingSupport@adobe.com – we can take a look and investigate further.

                                        Alternatively, can you reply here with the dimensions of your largest artboard?

                                        Are you able to publish from other XD design files with smaller artboards, or do you see this issue with all files?

                                      • Font Awesome 5 intergration

                                        I have just installed Font Awesome 5 (FA5) fonts for desktop. It doesn't show icons in XD (latest update to date), only text.
                                        I type "tags", choose FA5 from font menu and it remains in text format - "tags", doesn't transform in tags icon, as it's supposed to do.

                                        FA5 works in Illustrator and Photoshop.
                                        I am also using Material Icons (MI), Google's ligature based icon font, and it works in XD. Font Awesome 4 (FA4) also works in XD (not ligature).

                                        Any solution on this?
                                        The reason I would love to switch to another ligature based icon font is…

                                        8 votes
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                                          12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • getSharedResourcesFilePath(): Could not load component: Code: 52

                                          Due to a OS Crash I had to reinstall Adobe XD. Now, when attempting to load a cloud-saved file, it fails to do so, and the following error message is displayed as a popup:

                                          getSharedResourcesFilePath(): Could not load component: Code: 52

                                          Upon clicking the "OK" button, a new file is open and automatically saved to the cloud as "Untitled".

                                          Version of Adobe XD: 14.0.42.14 (Starter)
                                          Version of Creative Cloud: 4.7.0.400
                                          Version of Creative Cloud Sync: 4.1.0.29
                                          Windows 10 Pro Version 1703 8GB RAM

                                          Steps to reproduce the issues:
                                          1. Launch Xd.
                                          2. Click Cloud Documents > Desired File.
                                          3. Click…

                                          7 votes
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                                            10 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
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