Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/status/2002335

Thank you.

Bug details

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  1. Frequent freezes and crashes

    It feels like you really rushed this latest release (2.0.32.10) out the door. I'm having stability problems galore.

    App freezes while I'm working. Unsure if these are related to the Type tool issues reported previously, but I am using the pointer and other tools when this happens.

    I can't accurately reproduce the bug, but I can say that the decline is gradual. First, I cannot save via CTRL-S. Second, any selection of other tools no longer registers on the artboard. The hamburger menu at top left does not open. Eventually, the entire app just freezes and I'm forced to restart.

    157 votes
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      58 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Greetings Fabiano:

      I’ve been seeing some reports where users working with tablets are seeing issues. Not crashes though. If you work with mouse of trackpad, do you see the same things?

      In any case, performance problems with tablet + XD are usually due to incompatible tablet drivers. Can you see if there are updates for your model available?

      Thanks!
      Nina

    • Repeat Grid clips / cuts off lines & path strokes

      1. 0.5.0.4 Beta
      2. draw horizontal line, use repeat grid, drag y-handle
      3. first child line stroke should be visible
      4. first child line stroke is clipped from the center

      74 votes
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        bug-filed  ·  24 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • [Windows] Keyboard shortcuts for arranging elements not working

        The Keyboard shortcuts for arranging elements are not working on my installation of XD. I am running Windows.

        35 votes
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          40 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Greetings All!

          In order to better understand what might be happening, I’d like to ask the following:
          - Enter DxDiag and follow prompts to save file. Post to shared location.
          - Where do you save your XD files?
          - System language
          - What other things do you have running while working in XD?
          - External/second monitors?

          Thanks bunches for your help in digging into this!
          Nina
          Adobe XD

        • Copy Paste / Undo Redo are disabled

          Macbook Pro OS 10.13.4

          XD Latest Version. I cannot copy / paste anything and undo / redo are completely disabled. I've restarted machine, reinstalled software and signed out of CC / etc. This issue is leaving me dead in the water.

          26 votes
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            33 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Can't save project

            <<The document “Untitled 2” could not be saved as “Untitled 2”>>.
            I tried other names and tried saving it to different locations, but it didn't work.

            25 votes
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              27 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Clicking on TEXT, to expand the font menu, adobe XD disappears. (closes/crashes)

              1. Version 7.0.12.9 Windows 10 64Bit

              2. Start a new document, click the text tool in an artboard, click to expand the font/text menu to pick a new font.

              3. Expect Font menu to expand.

              4. Adobe XD disappears.

              Additional Info: Already using latest stable graphics card drivers. It appears to be a problem with building the text menu to include all the fonts on my system. I have 2 identical PC builds, one of which adobe XD functions correctly, and one with the afore mentioned problem.

              Windows event log:

              Faulting application name: XD CC.exe, version: 7.0.12.9, time stamp: 0x5ab2d8f8 …

              24 votes
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                36 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Greetings Folks!

                Checking in to see if you’re still seeing this issue? We’ve not been able to reproduce in-house and having a tough time narrowing down root cause.

                If you are still seeing this problem, it would help bunches to have the following details:
                - XD version
                - OS version
                - Font name and if purchased, where
                - Are you using any font managers?

                Also, some logs to help highlight more details that hopefully will give us a better idea of where things are going wrong.

                - Mac/Win
                Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                - Mac
                Open Terminal and enter the following:
                log show —predicate ‘processImagePath CONTAINS “Adobe XD”’ —last 3h >xd-log.txt

                This generates a file “xd-log.txt” in the curent directory, which users can send to us. Can change “3h” to a longer time window (like “1d”).

                - Win
                Win crash dumps http://www.thewindowsclub.com/activate-windows-error-reporting-windows-8

                Thanks!
                Nina
                Adobe XD

              • 21 votes
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                  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Fonts not loading from Font Managers

                  About my Computer:
                  Surface Pro 2017 i7 16GBram
                  Windows 10 Version 1703 Build 15063.540

                  1. Experience Design CC (Beta) v. 0.8.22

                  2. Launch a Font Manager (Fontbase or NexusFont), Open existing or new project in XD, Select existing text or create new text, click on font list dropdown on XD.

                  3. Fonts loaded on Font Manager (Fontbase or NexusFont) SHOULD appear in the font list dropdown in XD.

                  4. Fonts loaded on Font Manager (Fontbase or NexusFont) DOES NOT appear in the font list dropdown in XD.

                  20 votes
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                    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Losing Keyboard Shortcut forcing restart of XD

                    While editing an XD file, sudden loss of keyboard command input. Still can type text but all the keyboard issued command do not work: Copy (CTRL+C), paste, save, etc... This forces to shutdown XD and restart. Not sure what is causing it.

                    15 votes
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                      25 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Font weight names change between Mac & Windows (Bold/Negreta & Italic/Cursiva)

                      When moving back and forth from XD-Windows to XD-Mac, I have to change the font names of Segoe UI various weights. So "Bold" on XD-Windows = "Negreta" on XD-mac; "Italic" on XD-Windows = "Cursiva" on XD-Mac. Is this a language setting or something that I can change to remedy this?

                      15 votes
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                        6 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hiya Thomas:

                        Are you working with the font in this post, or another one? The team is actively looking at improvements with fonts across platforms. Let me know which fonts you’re seeing the problem so I can be sure we add them to the list for review.

                        Thanks!
                        NIna
                        Adobe XD

                      • Error 48 on Adobe XD. When I want to start my file

                        URGENT!!!!!!! Hi guys, my problem is i whant launch my project on ADOBE XD his puts error 48 and i want know the solution. Thanks for your response.

                        15 votes
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                          10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Can't reinstall XD. Exit Code: 183

                          XD was working fine Thursday (latest version). Friday morning, I get error instructing me to uninstall then reinstall. Fails every time.

                          Error code 183.

                          - 2 fatal error(s), 0 error(s), 1 warnings(s)

                          FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:0.6.14.2
                          FATAL: Error occurred in install of package (Name: UWPAssets Version: 0.6.14.2). Error code: '183'
                          WARN: Program "C:\Program Files\Common Files\Adobe\Adobe XD\CSDKConfigurator.exe" failed with exit code: -1

                          I was on the phone with tech support for 3 hours, no resolution. He took my number and said that level 2 tech support would call me back. No Call.

                          15 votes
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                            20 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            One of our other users posted this solution in a comment! I’ve included it below for your reference.

                            -Elaine

                            I walked through this issue for many angry hours too and what helped me was this:

                            1) uninstall Adobe XD,
                            2) uninstall Adobe CC,
                            3) delete OOBE folder in c:\users\\AppData\Local\Adobe\OOBE
                            4) ensure the Environment Variables for Path has SystemRoot;%SystemRoot%\system32
                            5) Download Adobe CC from adobe.com/creativecloud/desktop-app.html
                            6) Sign-in in Adobe CC
                            7) Install Adobe XD via Adobe CC

                            Hope it will help to someone else.

                          • [Win 10 Fall Creators Update] Use of the "Bring to Front" (or Back) keyboard shortcut jams the shift key if Ctrl is pressed first

                            1. XD 1.0.12.19 (Windows 10 Pro 1709, 16299.19)
                            2.
                            a) Draw two objects in a new document
                            b) Select one of them
                            c) Execute the "Bring to Front" keyboard shortcut, but hit the keys in the order Ctrl + Shift + ] (The shortcut is listed as Shift + Ctrl + ], but doing it in this order does not cause the issue.)
                            d) Take all fingers off the keyboard, holding nothing down.
                            e) Click on the other object

                            3. Expected result:
                            The first object is deselected, and the second one is selected

                            4. Actual result:
                            The second object is…

                            14 votes
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                              bug-filed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Hotkeys freezes

                              After the June update, hotkeys freezes. I restart XD every 1-10mins... (Windows 10 user)

                              12 votes
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                                12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • XD shouldn't stop Android File Transfer from working

                                1. Version 0.6.2.7
                                2. Download Android file transfer (https://www.android.com/filetransfer/)
                                Open androidfiletransfer.dmg.
                                Drag Android File Transfer to Applications.
                                Use the USB cable that came with your Android device and connect it to your Mac.
                                3. Expect Adobe XD to not interfere with process at all, but it only worked if I uninstalled XD from BOTH my phone AND my computer.

                                12 votes
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                                  19 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Prototypes slow to load

                                  Prototypes that have fixed elements and/or overlays are very slow to load after the June 2018 release of XD.

                                  -have not tried prototypes without fixed or scrollable elements
                                  -makes loading prototypes painfully slow and feels counterproductive to share with Dev team members

                                  11 votes
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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Still cannot publish design spec link

                                    I press share new link, and the progress just stopped at 0%. Waited 10 mins and still nothing.

                                    I see other people addressing the same issues, but you said you fixed them. But from here, I am still experiencing these problems. Here's a screenshot to show you what I mean.

                                    11 votes
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                                      17 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • White space in sides on mobile

                                      XD 9.0.12.19

                                      When I view a prototype on my iPhone SE there are white space on each side - also when viewing older prototype links made before the recent update. Before the update graphics which filled the artboard would also fill the mobile screen, all the way to the edges.

                                      9 votes
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                                        9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Proper Object Alignment

                                        I often find that when trying to align objects, shapes or even text, no matter what I try, the object won't align to the same edge as something else, despite being the EXACT same width. This is really really annoying, as it's not an issue at all in InDesign or Illustrator. It's the only thing I don't like about XD.

                                        When will this issue be fixed?

                                        9 votes
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                                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Blank White Screen Is Seen On Launching Xd (#49863)

                                          A blank white screen is seen on launching XD, when in the first instance the XD sign in dialog was closed and the user had signed in through the Sign in screen. Recommended workaround is to relaunch the application.

                                          Un écran blanc vide apparaît lors du lancement de XD
                                          Un écran blanc vide apparaît lors du lancement de XD quand, lors de la première instance, la boîte de dialogue de connexion à XD a été fermée et que l’utilisateur s’est connecté via l’écran de connexion. Pour contourner le problème, nous vous recommandons de relancer l’application.

                                          Beim Start von XD wird…

                                          8 votes
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                                            known-issue  ·  18 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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