Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. XD won't start after latest update...

    logfile:

    Falscher Parameter.

    2019-04-04 09:06:56.841667 [14172] error | cloudDoc | [CDM::login] Auth request failed: CoreSync is either not available or not compatible with SDK. (46)

    2019-04-04 09:07:23.132988 [14132] error | lifecycle | Watchdog 'AppInitWatchdog': Stage labeled 'SparklerApp::initAsync::startupGateStage' did not complete in 30s

    what to do?

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  2. XD designs wont load

    Design files aren't loading from web links and we are seeing the attached error message

    4 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-fixed-with-workaround  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't create new files

    Hi, I can't create new files.
    When the welcome screen that says "Design. Prototype. Share" is open and I double click one of the screen sizes (Android Mobile, iPad, Web 1280 or Custom Size" nothing happens.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-fixed-with-workaround  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error 50

    When I open it for the first time and start a new design using the iPhone 6/7/8 Plus template, the platform stops responding and 5 minutes later gives me an error 50. I can't do anything else other than closing the app.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-fixed-with-workaround  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cloud Documents "Something Went Wrong"

    I'm on the latest version of Adobe XD - 14.0.42.14 (Dec 2018 update).

    SEE ATTACHED VIDEO:

    In the home screen, I can't click on any device icons so I can start a new document.

    When I click on the Cloud Documents tab on the sidebar, I get the error prompt message 'Something Went Wrong, please restart the App"

    I restart the app and it's still the same thing.

    I've done a clean, hard, reinstall (removed existing app preferences), but still nothing.

    I've found though that I can open up existing XD files. Once opened, I can't save any of them…

    6 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    17 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to create new document

    Hi,
    I am using adobe XD for almost 1 year and using MacOS.
    Yesterday I updated my xd to the latest version.
    Noticed that "I am unable to Create New file"

    Recent files are working fine.
    Restarted my mac but didn't work for me. Need a solution.

    9 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-fixed-with-workaround  ·  23 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  7. 24 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    43 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Crashing on startup when open up my Project

    XD Version= XD CC Latest Update
    OS Version=windows 10 pro (v1803)
    Expected Result = stat project smoothly , don't crash
    Actual Result= Crashing on startup a new project or stat with existing project.
    it show white screen sometime and sometime it stuck on controls.

    please let me know if there any way to solve this issue .
    i need to complete my project. adobe team should take it seriously .

    thanks
    Aamir Iqbal
    UX Designer

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Auto-Animate Caches Old Styles

    I connect two artboards with autoanimate. When I preview and click the artboard, some elements flip to a size/color they no longer have but used to have. Design properties are getting cached and later surface in animations. Renaming the elements seems to be a workround for the issue.

    In the attached video, the bottom background isn't supposed to be brown. I'd changed the color to grey. And I updated the image of the shoe (the shoe image in masked by a box).

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-fixed-with-workaround  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can not export After Effect files

    Version of Adobe XD: 13.0.12.14
    Steps to reproduce the issues: files > export > After Effect
    Expected result: export AE file successfully
    Actual result: display "There was a problem exporting your asset."

    Please help me~ thanks

    6 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  11. Three-finger tap not working XD Mobile iPhone app

    XD IPhone app does not respond to three-finger tap to get to menu options

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-fixed-with-workaround  ·  4 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  12. The same font is positioned differently on Mac and Windows

    I (Mac) work with a colleague (Win) on the same xd document. Although we have both installed the same font, there are sometimes different text representations. For a better understanding you should have a look at the attached picture.

    We both uses the same XD-Version 13.0.12.14.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  13. Window Preview Graphics Error Across Dual monitors

    When using the preview window- if I move between monitors (which is great to normally have preview on one monitor while working) the window doesn't resize properly and clips the graphical UI of XD. Basically unusable.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Invite message freezes the application

    I noticed Adobe XD freezes when I invite people to a private prototype and a message is added in the optional field.

    If I don't add the message, it works fine.
    If I close / reopen the XD file, I keep having the same issue.

    When freezing, the private prototype popup in the top right corner, stays open, but I can't do anything else, except closing Adobe XD through task management (Windows).

    Without the message, the popup immediately closes, and I get the confirmation message, as expected.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    In the Windows-only section of this document, you’ll find a workaround for your issue. Please try it out and let us know if this works for you! helpx.adobe.com/xd/kb/known-issues.html#mai..

    Na seção somente do Windows deste documento, você encontrará uma solução alternativa para seu problema. Por favor, tente e deixe-nos saber se isso funciona para você!

    Esta mensagem foi traduzida por máquina.

  16. wacom tablet hand tool

    a setted my wacom intous tablet to work with xd
    i'm on win 10 and two displays.

    i set-up the spacebar on a tablet button to have a faster workflow it works the first time i move the screen but after the first move it seems to don't work anymore.

    an hand icon tool on the toolbar will be helpful with these kind of problems.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Type tool doesn't work well

    The system fails to recognize new font's even after relaunch. Also, when typing the text is not visible and get's visibility back only after finishing with the element.

    1. Adobe XD 9.1.12.3
    2. Just type.
    3. Text should be visible while typing.
    4. Text is not Visible while typing.

    13 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. [Win] Error 183 when trying to install

    CC Install failed (Exit Code 183)

    Tried everything, still no luck.

    Also, I think there is an error on your install script that is preventing install in windows 10.

    Please check this

    "Exit Code: 183
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'UWPAssets', version:8.0.22.11
    FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '183'
    WARN: Program "C:\Program Files\Common Files\Adobe/Adobe XD CC/CSDKConfigurator.exe" failed with exit code: -1
    -------------------------------------------------------------------------------------"

    As you can see there a invalid slash (in windows) in the last path.

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't publish neither prototypes nor design specs

    Once I try to create public link for both prototypes or design spec, i receive the following error - error code is not enlisted on troubleshooting page.

    It doesn't relate to file because another designer can create specs and publish prototype from this file

    1 vote
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    bug-fixed-with-workaround  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sharing error (44:77:0)

    1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
    2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
    3. Sharing should be succesfull.
    4. Error 44:77:0 is shown.

    Tried multiple times, with smaller and bigger artboards. The error is always the same.

    50 votes
    Sign in
    (thinking…)
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    55 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

Adobe XD: Bugs

Feedback and Knowledge Base