Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. [Windows] Adobe XD ignores Handwriting input settings on Windows 10 1809

    There's an issue with Adobe XD on Windows 10 1809 that it ignores settings which disables handwriting input panel if system has Windows Ink enabled. Briefly said Adobe XD turns unusable with Windows Ink while using Wacom tablet.

    I've been trying to analyze and fix these issues myself to no avail - Touch and Handwriting service set to disabled and not running, computer policy (gpedit.msc) set to disable input panel + handwriting panel set to docked mode. Result is that Adobe XD shows handwriting input panel even this feature is disabled in the system and ignores windows settings.

    I consider…

    0 votes
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      0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
    • Application not responding after restart system MacBook Pro

      I am frequently facing issue, can't open document and get freeze some time. Only solution is to quit and open XD to access the document.

      1 vote
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        2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
      • XD to AE! Can not export After Effect files. then again

        Version of Adobe XD: 14.0.42.14
        Steps to reproduce the issues: files > export > After Effect
        Expected result: export AE file successfully
        Actual result: display "There was a problem exporting your asset."

        IT DIDN'T HELP -----
        "Let me know if updating drivers helps. Also, now that we have Cloud documents, would be good to try saving file locally first and then exporting to AE to take that out of the equation."
        ----- IT DIDN'T HELP

        2 votes
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          1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
        • Open Shared Cloud file Error.

          Hi There,

          When I was working on the same file my friend shared, after some hours XD shows below message.
          (Attach : Desktop screenshot.png)

          Whenever I'm Opening the file it shows below message.
          (Attach : Desktop screenshot 1.png)

          can you someone tell me what the issue this.

          Thanks,
          Mukund

          3 votes
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            2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
          • Cloud Documents "Something Went Wrong"

            I'm on the latest version of Adobe XD - 14.0.42.14 (Dec 2018 update).

            SEE ATTACHED VIDEO:

            In the home screen, I can't click on any device icons so I can start a new document.

            When I click on the Cloud Documents tab on the sidebar, I get the error prompt message 'Something Went Wrong, please restart the App"

            I restart the app and it's still the same thing.

            I've done a clean, hard, reinstall (removed existing app preferences), but still nothing.

            I've found though that I can open up existing XD files. Once opened, I can't save any of them…

            4 votes
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              7 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

              @Tim @William
              Can you try the following to kick off Adobe Sync update?
              1. Exit from all Adobe Applications (including Adobe Creative Cloud itself).
              2. From the Windows Task Manager, force-end all Adobe related services
              3. On Win:
              Go to “C:\Program Files (x86)\Adobe”, rename the “Adobe Sync” folder to “Adobe Sync-OLD
              On Mac:
              Go to: :~/Users//Library/Application Support/Adobe/CoreSync" rename “CoreSync” to “CoreSync-OLD
              4. Launch Adobe Creative Cloud application and allow update process to happen

            • Unable to share for development

              Adobe XD version 14.0.42.14

              When trying to share for development, the progress doesn't move forward and the spinning wheel gets stuck at 0%, getting unable to update / create the link

              2 votes
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                6 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
              • Prototype not working Artboards not linking

                Using XD version: 14.0.42.14 and the prototypes are not working (again!).

                The initial page is previewing, but the links to other artboards are not functioning (on all browsers, Mac and PC). The hotspot hints show, but don't link as intended.

                Need to send to client today! help please.

                2 votes
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                  5 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                • I can't access/ view shared files between mac and Win10.

                  I can't access/ view shared files between mac and Win10.

                  Adobe XD V 14.0.42.14 (starter)
                  Mac OS V10.14.2 (18C54)

                  1 vote
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                    1 comment  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
                  • 12 votes
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                      16 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      @Fernando Can you share the following logs:
                      -XD log: c:\Users\USERNAME\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState\AdobeXD.log
                      - Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

                      @Ahsan: Is it possible you installed other Adobe apps to that directory? Can you check what install is set to? To check, check in Creative Cloud desktop app>Preferences>Creative Cloud>Apps

                    • Error (sometimes "Error 50" message) when trying to save XD file to Cloud Documents

                      New XD update (December 2018) works great on my main machine (Windows 10 v1803). Though on my other machine with older Windows 10 (v1703 15063.447) I get this weird behavior. Maybe it is on Windows side, but I'd liked to report it just in case.

                      15 votes
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                        30 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Repeat grid is now including shadow in the spacing value

                        When an element has a shadow and a repeat grid is applied the spacing option now includes the shadow width or height as part of that padding.

                        version: 14.0.42.14

                        4 votes
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                          5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                        • XD 14.0.42.14 - again problem with polish special letters - this time with "ć" and "ł"

                          1. Adobe XD 14.0.42.14
                          2. Again after the newest (December 2018) update, there is a problem with 2 polish special letter during typing into text frame: "ć" (AltGr + "c") and "ł" (AltGr + "l".
                          3. Expecting to write "ć" and "ł"
                          4. Nothing happens after trying to type those letters.

                          Adobe! ;) ;) ;) - please ;););) again????? ;););)

                          Thanks!!!!!

                          1 vote
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                            3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                          • Wrong font weight on iOS device preview

                            When I preview my designs on my iPhone X, it always shows a very thin font weight. This makes it very difficult to design with Adobe XD. When I preview on the computer, it displays correctly but this isn't nearly as helpful to look at. The font I'm using is a Google font called IBM Plex Sans. I have confirmed it's displaying the correct font but the weight is wrong. Please help!

                            2 votes
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                              bug-investigation-in-progress  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • XD not starting after laptop shut down due to low battery

                              I was working on a XD file when my computer shut down due to running too low on battery. I had the file saved just before this happens. However, having the laptop (Surface Pro) plugged in now, XD would not start correctly. It would remain on the start screen where I should be able to select from the recent files but i cannot click on any tile and the window closes entirely shortly after. Same happens if I try to open XD from the Creative Cloud pannel. When I double click on the xd file I have saved on my…

                              1 vote
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                                3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

                                Hiya Elisabeth (just noticed I spelled your name incorrectly previously – apologies!) Really appreciate the additional investigation on your part.

                                For updating drivers, here’s some info:
                                https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface

                                Depending on which graphic card you have, it would be good to check the manufacturer for newer drivers as the MS site may not have the latest. You can check in Device Manager, https://www.techwalla.com/articles/how-to-test-a-cpu

                                For the file, unfortunately the file cannot be recovered from the published prototype, this is a separate file type. However, if the file was saved to Creative Cloud files, there should be a copy available.

                                I’m looking at the error log and see the file was saved in drive G:\ – were you collaborating with someone else on this design? I have seen where sometimes more than one user makes edits to the file on a shared location can result in this scenario.

                                With this message “Unable to open…

                              • Auto-Animate breaks when changing non relevant object

                                1: 13.1.32
                                2:
                                a) Creating an auto animation between the same object (text field) on another artboard.
                                b) Everything works fine, the exact text field moves to the spot where i changed it to.
                                c) As soon is a change the hierachy of a completely different object on this artboard, it looses its connection and "moves" another text field instead of the previous one.

                                3. One text field to move from one place to another within the transition
                                4. The Text field seems to "fly in" from another spot in the artboard.
                                5. Please excuse the sloppy mouse movement. The…

                                0 votes
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                                  bug-investigation-in-progress  ·  4 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                • PDF export breaks paragraph text into single letters

                                  When exporting an art board to .pdf, paragraph text is broken into individual characters when opened in Illustrator.

                                  1 vote
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                                    bug-investigation-in-progress  ·  2 comments  ·  Extensiblity  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Keyboard shortcuts not working

                                    1. Version 13.1.32.8
                                    2. when entering common keyboard commands such as 'ctrl + z, ctrl + x, ctrl + c, ctrl + v' they only work occasionally
                                    3. To use keyboard shortcuts (in order of above: undo, cut, copy, paste)
                                    4. No feedback when using a keyboard shortcut as to why its not working (no consistency among instances as to why or why its not working)

                                    1 vote
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                                      bug-investigation-in-progress  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Overlays appear blurry/low resolution in preview mode

                                      Adobe XD v12.0.12.10 on Mac (I can't update yet because of my OC version)

                                      Overlays appear blurry/low resolution in preview mode.

                                      Seems like the prototype preview isn't rendering overlays properly, making them look blurry compared to the elements in the base artboard.

                                      Attached screenshot shows an overlay (hover effect) on the left and the base artboard on the right. Naturally we need the overlay to be as crisp & clear as the rest of the interface.

                                      2 votes
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                                        bug-investigation-in-progress  ·  4 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                      • XD Prototype tiny in browser(s)

                                        Just updated XD today (13.1.32.8) , now all prototypes (on Safari and Chrome) are showing a tiny thumbails.....is this ever going to work properly? This is the 4th issue in 1 week. crazy. Prototypes are so unreliable, it's impossible to share with clients....

                                        2 votes
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                                          4 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Bugs found in prototyping'

                                          While navigating from page to page, the size of one page all of sudden shrink. and the mouse keeps on showing me hover on mode on the page Knowing that i didn't do any prototype on any other element than the More button. Even when i click on the profile name it takes me back to the login page but i didn't give any order to go to the previous page.

                                          1 vote
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                                            bug-investigation-in-progress  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Adobe XD: Bugs

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