Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. Design specs not giving developers correct use of font and giving ones that are not being used

    A developer was asking me to pass him a secondary font, but only one font is being used in adobe xd for the whole project, once going to the link it is telling the developer a different font rather than the actual one that is being used. Also please for transfer character styles over from adobe xd to specs.... make designers lives easier!

    1 vote
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    bug-investigation-in-progress  ·  1 comment  ·  Share for Development  ·  Flag idea as inappropriate…  ·  Admin →
  2. Auto-animate transitions don't show properly the first time they are run in 'share for review' link

    ...but they do show properly after that first time. It flashes white during the first attempt and you miss some or all of the transition.

    They were working just fine before the May update.

    ver 19.2.22.3
    - Share for review
    - open link
    - run through any auto-animations
    expected: auto-animations play
    actual: flashes of white happen during animation, so you miss some or all of the animation...only the first attempt. ever attempt after that is fine.
    would be a bit annoying to tell a client, "just run through everything twice, then you're good!

    2 votes
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    bug-investigation-in-progress  ·  3 comments  ·  Share for Review  ·  Flag idea as inappropriate…  ·  Admin →
  3. Command + W to close the preview window stopped working

    1. Adobe v19-0.22.9
    2. Open preview window with Command + Enter, Press Command + w to close the preview.
    3. Expect the window to close and get back to the tool
    4. Nothing happens

    Wasn't this a shortcut in earlier versions of XD

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. When applying updates to new components nested inside old components, the positioning of the elements inside the new component is broken

    I will describe my experience, should be easier to explain :

    I have an "old" Adobe XD file, created before the major components update. I have "old" components inside this file.

    I have created a new Adobe XD project to use as a component sheet.

    I've created new components in the new Adobe XD file. I copied one of them and pasted it inside an old component of the old file.

    Back in the new file I've made changes in one of the new components and saved.

    Back in the new file, I've updated the imported component and it broke…

    2 votes
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    8 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  5. Numeric keyboard not working after May update

    Ctrl+2,3 and zoom shortcuts don't work after new update (May 19).

    6 votes
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    6 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  6. ( Mac OS ) Error 52 - When opening cloud document.

    Software Info:

    Mac OS - Mojave 10.14.4.4
    XD - 18.1.12.1
    Creative Cloud Desktop - 4.8.1.435
    Core Sync - 4.2.1.51

    Adobe Log Files - Sent uploaded location link to xduv@adobe.com

    Problem:

    When trying to open a cloud document in XD, presented with an Error 52. Please see attached file for reference.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Alex:

    Sorry to hear you’re seeing an error when opening XD Cloud document. Sometimes the Adobe Sync service gets into a bad state and this can happen.

    Some troubleshooting I encourage you to try:
    - Restart the system (how many times have you heard that? :)
    - Create/save/close/open new cloud file
    - Retry opening your file

    There’s also a scenario where pending updates can interfere with Adobe Sync. Here’s a page with details on how to proceed, https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html

    I’ve reached out directly for log file request.

    Hope this helps!
    Nina
    Adobe XD

  7. Layers shifting between Mac/Windows

    I'm working on a Mac (10.14.3) - My colleague is opening the same file on Windows (10.0.17134) We both have Xd version 17.0.12.11.

    Bug: When a file is opened on Mac, saved then closed, then re-opened on Windows, some elements shift position (upwards) between the two systems.

    If the file is amended on Windows, saved, then opened on Mac, the changes are applied as 'over-corrected'.

    Eg: My file (Mac) has a 20px button with text vertically centred. When a colleague (Windows) opens the file the text has shifted upwards (the shift seems to be a random value) - if they…

    2 votes
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    bug-investigation-in-progress  ·  3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  8. 55:47:-1 - open prototype when updating

    I was trying to update a prototype, but one of my clients had the prototype open at the time so i was getting a 55:47:-1 error. After asking he close it, i was then able to update the project.
    This is quite a bad blocker in the prototype view in my opinion! if they happened to just leave it open and go on a business trip, then i would need to create a new link and would loose all communication and updates from the project. Especially if it was a big team i was working with.

    Hopefully this can be…

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Artboard Overlay - Position mapping error while scrolled in viewport

    1. Version 16.0.2.8 CC Sync 4.2.0.25
    2.

    - Create artboard where elements will be placed like buttons / header
    - Create artboard where you have the items you want to let overlay on artboard
    - Create overlay
    - Preview > Now in initial screen the overlay works fine
    - Scroll in preview so the design will move according the height of viewport
    - Again click on your overlay item
    - Now you will notice that the Overlay maps accoring the x & y position of new viewport and not attached to initial location

    3. Mapping overlays only on design location…

    3 votes
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    bug-investigation-in-progress  ·  5 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  10. error 49

    I get this nasty error now when I want to save my file on the clouds. It's pretty big I think.

    2 votes
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  11. Creating new file from homescreen fail!

    Can't creating a new file @ CS Homescreen.
    See clip.

    Windows 10 x64
    16 GB Ram
    Intel Core i7-6700
    XD Version: latest.

    1 vote
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    4 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  12. all artboards are not upload on cloud server

    Version 16.0.2.8 (Starter), Creative Cloud Sync 4.2.0.25

    Before the upgrade my artboards file are upgraded 36 to 38 its working perfect but after upgrade my artboards are more then 38 i have designs all designs are link to each other but when i upload to creative cloud server its only shown 38.

    Thanks

    1 vote
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    bug-investigation-in-progress  ·  5 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
  13. [HELP] Adobe XD Cannot Create nor Open File

    [PLEASE HELP] Hi, my adobe XD cannot open nor create a new file. When i open file, adobe automatically close and no notification or report.

    ASUS X450JB (RAM 4GB)
    Windows 10 Home (last version)
    Adobe XD (last version)

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. "Sorry, we can't open this document" on Cloud Document

    - Adobe XD (Feb 2019 update)
    - Creative Cloud 4.8.0.421
    - Creative Cloud Sync 4.1.0.29
    - Windows 10 Pro 64-bit (10.0, build 17134)

    Let me explain the issue here
    I was using XD and was working on a cloud document
    Then my laptop shutdown abruptly
    Ever since I restarted the laptop and I tried to access the particular cloud document I was working on, it gives this error "Sorry, we can't open this document". Meanwhile, it shows as part of my Cloud Documents.

    The blue marker in the image is pointing at the document I have an issue with

    11 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    @D_Gill, Christoph:

    Can you share some system logs to help with investigation? Please post to cloud location and email link to xduv@adobe.com Be sure to include system details & add post link for reference.

    Details:
    - XD version
    - OS version
    - CoreSync version
    - Creative Cloud desktop application version

    Logs,
    - Adobe Creative Cloud logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

    Thanks!
    Nina

  15. OSX mac sierra 10.13.6 and windows 10 OS 17763.253 not able to open xd file due to an update message

    Getting the message: This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

    I got adobe xd version 15.0.12.8 on mac and pc, I saved the file yesterday 07.02.2019. But when I try to open the file today I get the update message.

    So now my adobe xd file is in limbo, I am not able to open it either from mac or pc.

    MAC osx High Sierra version 10.13.6
    PC: Windows 10 version 1809 build 17763.253

    I have also tried to restart my mac and pc, but it did not help.

    a…

    1 vote
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    2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  16. Select Drop-down Inputs Display Random Icon

    ISSUE
    Select inputs in Property Inspector panel -- such as for font-family selection, font-weight selection, color mode selection, background blur selection -- load a random icon or no icon at all.

    OS: Windows 10
    XD: 15.0.12.8

    2 votes
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    bug-investigation-in-progress  ·  2 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  17. installed plugins missing after updating XD

    After updating to the latest version of XD, my installed plugins where gone and I've had to reinstall them again.

    4 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. [Windows] Adobe XD ignores Handwriting input settings on Windows 10 1809

    There's an issue with Adobe XD on Windows 10 1809 that it ignores settings which disables handwriting input panel if system has Windows Ink enabled. Briefly said Adobe XD turns unusable with Windows Ink while using Wacom tablet.

    I've been trying to analyze and fix these issues myself to no avail - Touch and Handwriting service set to disabled and not running, computer policy (gpedit.msc) set to disable input panel + handwriting panel set to docked mode. Result is that Adobe XD shows handwriting input panel even this feature is disabled in the system and ignores windows settings.

    I consider…

    0 votes
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Tom!

    Somehow this post got lost in the shuffle. My sincere apologies for the delayed reply! it looks like there may be two things here: Win10 1809 build updates to inking + XD being UWP app. From the discussions and review I had on my end, the behavior you describe in XD is same in other UWP apps for these devices.

    All this said, wondering if there’s been further updates in the MS side that may have improved this. Do let me know.

    Truly sorry for the inconvenience.

    Sincerely,
    Nina

  19. Application not responding after restart system MacBook Pro

    I am frequently facing issue, can't open document and get freeze some time. Only solution is to quit and open XD to access the document.

    2 votes
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    3 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  20. After cloud documents XD takes forever to launch/start

    Hi, since last update where adobe introduced save to cloud when I start XD the window is blank for a very long time. Everything is slow, laggy, and the save button freezes randomly, even when document is saved on the computer and not cloud. The new update has made working on XD very frustrating.

    8 votes
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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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