Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. XD won't start after latest update...

    logfile:

    Falscher Parameter.

    2019-04-04 09:06:56.841667 [14172] error | cloudDoc | [CDM::login] Auth request failed: CoreSync is either not available or not compatible with SDK. (46)

    2019-04-04 09:07:23.132988 [14132] error | lifecycle | Watchdog 'AppInitWatchdog': Stage labeled 'SparklerApp::initAsync::startupGateStage' did not complete in 30s

    what to do?

    1 vote
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  2. We can't verify your subscription status

    When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

    Any idea? Thanks

    3 votes
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    13 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  3. Error 50

    When I open it for the first time and start a new design using the iPhone 6/7/8 Plus template, the platform stops responding and 5 minutes later gives me an error 50. I can't do anything else other than closing the app.

    1 vote
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    bug-fixed-with-workaround  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cloud Documents "Something Went Wrong"

    I'm on the latest version of Adobe XD - 14.0.42.14 (Dec 2018 update).

    SEE ATTACHED VIDEO:

    In the home screen, I can't click on any device icons so I can start a new document.

    When I click on the Cloud Documents tab on the sidebar, I get the error prompt message 'Something Went Wrong, please restart the App"

    I restart the app and it's still the same thing.

    I've done a clean, hard, reinstall (removed existing app preferences), but still nothing.

    I've found though that I can open up existing XD files. Once opened, I can't save any of them…

    6 votes
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    17 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
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Adobe XD: Bugs

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