Adobe XD: Bugs

When filing a new bug, please provide:

  1. Version of Adobe XD
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. XD file, video or GIF capturing the issue (optional)

XD Known Issues list,
https://helpx.adobe.com/sea/xd/kb/known-issues.html#main-pars_text_2544517

Thank you.

Bug details

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  1. 24 votes
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    43 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to create new document

    Hi,
    I am using adobe XD for almost 1 year and using MacOS.
    Yesterday I updated my xd to the latest version.
    Noticed that "I am unable to Create New file"

    Recent files are working fine.
    Restarted my mac but didn't work for me. Need a solution.

    9 votes
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    bug-fixed-with-workaround  ·  23 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cloud Documents "Something Went Wrong"

    I'm on the latest version of Adobe XD - 14.0.42.14 (Dec 2018 update).

    SEE ATTACHED VIDEO:

    In the home screen, I can't click on any device icons so I can start a new document.

    When I click on the Cloud Documents tab on the sidebar, I get the error prompt message 'Something Went Wrong, please restart the App"

    I restart the app and it's still the same thing.

    I've done a clean, hard, reinstall (removed existing app preferences), but still nothing.

    I've found though that I can open up existing XD files. Once opened, I can't save any of them…

    6 votes
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    18 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  4. We can't verify your subscription status

    When I open adobe xd, it will show an error says "We can't verify your subscription status". I've tried this fix https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html but no help.

    Any idea? Thanks

    3 votes
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    13 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  5. Recent/Cloud documents are still loading

    I have often issue with loading recent and cloud documents. After some minutes , error message is displayed: Something went wrong.

    App Version: 18.1.12.1

    App restarted, CC restared. Still happens.

    Also imposibble to create new document. Error message: There was a problem creating a new cloud document (Error code: 3622)

    4 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can not export After Effect files

    Version of Adobe XD: 13.0.12.14
    Steps to reproduce the issues: files > export > After Effect
    Expected result: export AE file successfully
    Actual result: display "There was a problem exporting your asset."

    Please help me~ thanks

    6 votes
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    14 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  7. XD designs wont load

    Design files aren't loading from web links and we are seeing the attached error message

    4 votes
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    bug-fixed-with-workaround  ·  1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't open files that are saved in the Cloud (getFileSizeSync() and getSharedResourcesFilePath())

    Since January that I can't open any file that is saved on the Cloud.

    The first error message that popup was "getSharedResourcesFilePath(): Could not load component: Code: 52"

    I got on the phone with someone from Adobe for 3 times, I think, and all of those times was just to recover my files, so I could save them locally.

    I've reported this issue many times on the forum but no one ever could solve this issue.

    This week I tried once again to save a project on the Cloud. Everything was fine on the first few times that I opened…

    1 vote
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    bug-fixed-with-workaround  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sharing error (44:77:0)

    1. 4.0.12.6 (adobe xd), 2.4.4.71 (cloud sync version)
    2. Have a prototype (with single or multiple artboards connected), share the prototype as specs or normal prototype.
    3. Sharing should be succesfull.
    4. Error 44:77:0 is shown.

    Tried multiple times, with smaller and bigger artboards. The error is always the same.

    50 votes
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    56 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Type tool doesn't work well

    The system fails to recognize new font's even after relaunch. Also, when typing the text is not visible and get's visibility back only after finishing with the element.

    1. Adobe XD 9.1.12.3
    2. Just type.
    3. Text should be visible while typing.
    4. Text is not Visible while typing.

    13 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tab width field to height field for new document

    When creating a new document in custom size, XD won't let me to tab focus from the W field to H field. This is really annoying. Please fix.

    1 vote
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    bug-fixed-with-workaround  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. XD won't start after latest update...

    logfile:

    Falscher Parameter.

    2019-04-04 09:06:56.841667 [14172] error | cloudDoc | [CDM::login] Auth request failed: CoreSync is either not available or not compatible with SDK. (46)

    2019-04-04 09:07:23.132988 [14132] error | lifecycle | Watchdog 'AppInitWatchdog': Stage labeled 'SparklerApp::initAsync::startupGateStage' did not complete in 30s

    what to do?

    1 vote
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't create new files

    Hi, I can't create new files.
    When the welcome screen that says "Design. Prototype. Share" is open and I double click one of the screen sizes (Android Mobile, iPad, Web 1280 or Custom Size" nothing happens.

    1 vote
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    bug-fixed-with-workaround  ·  2 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cutting and pasting text does not retain font size, weight or colour

    Cutting and pasting text either from within the same text box or a different text box does not retain font size, weight or colour - it defaults to whatever the settings are in the above sentence or paragraph. Have to continuously customise each separate returned line.

    Running version 15.0.12.8

    1 vote
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    1 comment  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  15. Error 50

    When I open it for the first time and start a new design using the iPhone 6/7/8 Plus template, the platform stops responding and 5 minutes later gives me an error 50. I can't do anything else other than closing the app.

    1 vote
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    bug-fixed-with-workaround  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  16. Three-finger tap not working XD Mobile iPhone app

    XD IPhone app does not respond to three-finger tap to get to menu options

    1 vote
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    bug-fixed-with-workaround  ·  4 comments  ·  Prototype  ·  Flag idea as inappropriate…  ·  Admin →
  17. Crashing on startup when open up my Project

    XD Version= XD CC Latest Update
    OS Version=windows 10 pro (v1803)
    Expected Result = stat project smoothly , don't crash
    Actual Result= Crashing on startup a new project or stat with existing project.
    it show white screen sometime and sometime it stuck on controls.

    please let me know if there any way to solve this issue .
    i need to complete my project. adobe team should take it seriously .

    thanks
    Aamir Iqbal
    UX Designer

    1 vote
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. The same font is positioned differently on Mac and Windows

    I (Mac) work with a colleague (Win) on the same xd document. Although we have both installed the same font, there are sometimes different text representations. For a better understanding you should have a look at the attached picture.

    We both uses the same XD-Version 13.0.12.14.

    1 vote
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    3 comments  ·  Design  ·  Flag idea as inappropriate…  ·  Admin →
  19. Auto-Animate Caches Old Styles

    I connect two artboards with autoanimate. When I preview and click the artboard, some elements flip to a size/color they no longer have but used to have. Design properties are getting cached and later surface in animations. Renaming the elements seems to be a workround for the issue.

    In the attached video, the bottom background isn't supposed to be brown. I'd changed the color to grey. And I updated the image of the shoe (the shoe image in masked by a box).

    1 vote
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    bug-fixed-with-workaround  ·  1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  20. Invite message freezes the application

    I noticed Adobe XD freezes when I invite people to a private prototype and a message is added in the optional field.

    If I don't add the message, it works fine.
    If I close / reopen the XD file, I keep having the same issue.

    When freezing, the private prototype popup in the top right corner, stays open, but I can't do anything else, except closing Adobe XD through task management (Windows).

    Without the message, the popup immediately closes, and I get the confirmation message, as expected.

    1 vote
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    2 comments  ·  Share  ·  Flag idea as inappropriate…  ·  Admin →
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