We tried to reproduce this issue but haven’t been able to yet.

Does this happen any time you click Clear Menu, or just once? If you can make it happen repeatedly, please let us know and we’ll send you instructions for gathering a crash log on your system.

Thanks for reporting this. The large “linked graphic” icon in the upper left is making the rotation hit area too hard to target in that corner!

As a workaround, you can use any of the other corners or any of the 4 handles on the sides to rotate the image as well. Since those use regular, smaller-size handles, you should find rotate much easier to target there.

Can you post a screenshot of your artboard grid settings? And if possible, also a sceen recording showing what happens while you’re holding down the Cmd key?

Please note though if you are way zoomed in, you’ll see XD is snapping to 1px increments no matter what your artboard grid settings are. This pixel snapping can’t be disabled with Cmd — if you want to shift things off the pixel grid, you’ll have to edit the X/Y/W/H values directly in the Properties panel.

Can you give more detail so we can understand this better? Could you list the exact steps you’re following and what you expected XD to do differently at each step?

Screenshots or a link to a screencast recording would help too.

Hi James,

Thank you for reporting this issue with us. Unfortunately, we are unable to reproduce this issue at our end with the details provided by you. We would appreciate if you can provide us following details to help us reproduce the issue at our end:
- Adobe XD version
- OS version
- Steps to reproduce the issue.
- XD file and related files (in case of project specific issue)

Hi Rob,

Thank you for reporting this issue with us and we apologize for the inconvenience. I have a filed a corresponding bug so we can investigate this issue in more detail.

We will work to identify the root cause and implement a fix as soon as possible.

Thanks for letting us know — I agree that this incorrect cursor feedback is confusing.

Does this performance issue get resolved if you update your GPU drivers? Some of these problems happen because your GPU drivers fall out of date with the version of Windows you’re running. You should grab the drivers directly from your graphics card manufacturer.

This generally happens if you are not logged in via the Creative Cloud. Please note that we are not (and have never been) able to support serialized licenses, so your students must sign in with their named accounts. The easiest way to do this is to launch the CC Desktop Application and log out/log back in, then launch XD. Let us know if this works!

Thanks,

-Elaine

Can you please share which version of Windows 10 you’re using? A build number would be best. Could you also let us know how much RAM you have on your machine? We may also need to ask for a crash log from you to see if there is anything there. Unfortunately, it’s somewhat complicated to get that, so it might mean a little work.

Thanks,

-Elaine

Hi,

In addition to the information already requested, it would be useful to give us more details about what you are doing.
What does it mean “use picture”?

Cheers,
M.

Hi,

I am sorry to hear that. I have some questions:

• What version of XD are you using?
• How are you trying to open those files? File → Open?
• What happens with the files that are created with the current version? Are you able to save and open them? Are you able to open multiple of them at the same time?

Cheers,
M.

Hi,

I would like to understand more about this issue.

• what version of XD are you using
• what version of Win10 are you using
• from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

Cheers,
M.

If I understand you correctly, you’ll definitely need a named user license in order to be able to use Adobe XD. If this is what you’re hitting, I can add this to the feature request that covers that.

Thanks,

-Elaine

We’ve filed the bug and will be fixing it in an upcoming release.

Hi,

We have a feature in our backlog to improve the SVG export wrt transformations. The Illustrator team will likely improve their SVG import as well so that in the future these offset problems will be gone.

Cheers,
M.

Thanks for your feedback! This is a known issue with the Windows UWP platform, and we are working with Microsoft to fix the issue any future version of Windows 10. I’m marking this as watched in order to track the issue publicly. Thanks!

Elaine

Thank you for letting us know about this issue Edmund. I’ve logged a bug and sent it to our team of developers to take a look.

Debbie