Adobe XD: Bugs (Read-Only)

PLEASE NOTE THE FOLLOWING CHANGE FOR BUG REPORTS

IMPORTANT: User Voice Bugs forum is now read-only. To learn more about this change, visit https://adobexd.uservoice.com/forums/353010/suggestions/38475424

You can reach our support team in the following:
- Adobe XD Community Forum, https://forums.adobe.com/community/adobexd

For current XD Known Issues list visit,



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Adobe XD Team


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  1. Transitions only dissolve on certain links

    All of my artboards are the same size, and I turned off vertical scrolling just to be sure, but whenever I click on my first link to "slide down" to another page, it dissolves.

    I checked all the settings and it only happens for the artboard immediately after my home page. Also removed and added new target links to try again, and the same thing keeps happening.

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    bug-needs-more-info  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Open Recent > Clear Menu = Crash

    Windows, Version 4.0.12.6

    When "Clear Menu" on the Open Recent tab is clicked, it crashes the application.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We tried to reproduce this issue but haven’t been able to yet.

    Does this happen any time you click Clear Menu, or just once? If you can make it happen repeatedly, please let us know and we’ll send you instructions for gathering a crash log on your system.

  3. Hard to get rotate cursor in top left corner of object linked to CC Libraries

    Trying to get the cursor to show the rotate icon when hovering over the corner node. It appears for a glimpse but cannot get it to show so I can actually rotate the rotate an object imported from CC libraries.

    app is update on Jan 24th

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reporting this. The large “linked graphic” icon in the upper left is making the rotation hit area too hard to target in that corner!

    As a workaround, you can use any of the other corners or any of the 4 handles on the sides to rotate the image as well. Since those use regular, smaller-size handles, you should find rotate much easier to target there.

  4. command drag does not disable the snap to

    I'm trying to place an object and it's snapping to the grid. I tried the command key click and drag the object and it's still snapping.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Can you post a screenshot of your artboard grid settings? And if possible, also a sceen recording showing what happens while you’re holding down the Cmd key?

    Please note though if you are way zoomed in, you’ll see XD is snapping to 1px increments no matter what your artboard grid settings are. This pixel snapping can’t be disabled with Cmd — if you want to shift things off the pixel grid, you’ll have to edit the X/Y/W/H values directly in the Properties panel.

  5. I cant change icon app for prototype!

    I cant change icon app for prototype!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Can you give more detail so we can understand this better? Could you list the exact steps you’re following and what you expected XD to do differently at each step?

    Screenshots or a link to a screencast recording would help too.

  6. File save, "is in the trash issue"

    File save, "is in the trash issue".

    For some reason every time I make changes to my document the filename changes to include a set of numbers. Then when I attempt to dave I receive this alert. (see attached image)

    Very frustrating as i keep having to delete generated files by Adobe XD.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi James,

    Thank you for reporting this issue with us. Unfortunately, we are unable to reproduce this issue at our end with the details provided by you. We would appreciate if you can provide us following details to help us reproduce the issue at our end:
    - Adobe XD version
    - OS version
    - Steps to reproduce the issue.
    - XD file and related files (in case of project specific issue)

  7. Crash: Adding/Subtracting 2 objects + Anchor points

    To reproduce

    1) Draw 2 shapes
    2) Select both shapes
    3) Either Add, Subtract, Intersect or Exclude Overlap shapes (same outcome for each I guess)
    4) Double click on any point of the path to get an anchor point
    5) Adobe XD crashes and closes.

    A fix for this in the next update would be appreciated thanks.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    bug-filed  ·  Prateek Kuthiala responded

    Hi Rob,

    Thank you for reporting this issue with us and we apologize for the inconvenience. I have a filed a corresponding bug so we can investigate this issue in more detail.

    We will work to identify the root cause and implement a fix as soon as possible.

  8. Pan cursor enables even when you have something selected

    If you select an item then press space the cursor changes to the pan symbol even though you are still in edit mode.

    This is especially noticeable when your too quick pressing the mouse before 'space' to pan around and believe you're in pan mode but items on your canvas start moving around.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. improve the performance

    My Surface pro(2017)i5 8G is hard to run XD,when I save and paste,XD will be shut down.Axure also take it easy.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Does this performance issue get resolved if you update your GPU drivers? Some of these problems happen because your GPU drivers fall out of date with the version of Windows you’re running. You should grab the drivers directly from your graphics card manufacturer.

  10. 2.0.32.10 - device license unable to re-open file - File Open is greyed out - OS X

    XD 2.0.32.10 on 10.12.6 with a device license is unable to re-open files that were just created and saved. Also XD has the File Open option greyed out and un-selectable in the menu.

    These same XD files can open fine on say a students (this is at an EDU lab - happening on all our computers with CC 2018 - AND it is finals week so this is a crisis for them) personal laptop. Exact same file. Was not having this issue with our initial installation of XD.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This generally happens if you are not logged in via the Creative Cloud. Please note that we are not (and have never been) able to support serialized licenses, so your students must sign in with their named accounts. The easiest way to do this is to launch the CC Desktop Application and log out/log back in, then launch XD. Let us know if this works!

    Thanks,

    -Elaine

  11. My adobe Xd collapse everytime i alternate and work in parallel with other appps (Chrome, Illustrator, etc)

    When i am working on Xd i go and search something on Chrome or work in another app and return to Xd, the app crashes.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Can you please share which version of Windows 10 you’re using? A build number would be best. Could you also let us know how much RAM you have on your machine? We may also need to ask for a crash log from you to see if there is anything there. Unfortunately, it’s somewhat complicated to get that, so it might mean a little work.

    Thanks,

    -Elaine

  12. Use images reduce performance

    Use picture reduce performance, when i check my task manager, nothing happen, my processor and ram are total underpowerd. whats happen here. Why is XD frozen?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    In addition to the information already requested, it would be useful to give us more details about what you are doing.
    What does it mean “use picture”?

    Cheers,
    M.

  13. Errors after updating my Xd

    Good Day

    After updating my Xd to the latest version. I cannot open more than one file at a time and I cannot open any of my earlier files. After I have clicked them nothing happens and I have important work I need from those files.

    Please advise on how to solve this issue.

    Thanks

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    I am sorry to hear that. I have some questions:

    • What version of XD are you using?
    • How are you trying to open those files? File → Open?
    • What happens with the files that are created with the current version? Are you able to save and open them? Are you able to open multiple of them at the same time?

    Cheers,
    M.

  14. Adobe XD keeps wanting to replace current file.

    While I am working in a Adobe XD file, a lot of the times when a want to quick save, it wants me to replace the current file that I am working in.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    I would like to understand more about this issue.

    • what version of XD are you using
    • what version of Win10 are you using
    • from what you are saying it seems that sometimes, when you save Ctrl + S, it asks to replace the current file. Did i understand correctly? Does it happen with all the files of just with some of them? Where are those files located: local storage, cloud? Can you share a snapshot of the dialog displayed when it wants to replace the current file?

    Cheers,
    M.

  15. Having trouble opening Adobe XD CC files

    Just installed new Adobe XD CC... having trouble opening previous XD files. The drop down menu File>Open inactive

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Leftover pixels are added to right margin without reporting it

    When the grid is center, the right margin is false, 6 pixels too short.

    1 vote
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  17. Some elements may not be accessible in Design Specs due to their z-ordering in the actual design (42750)

    We know it’s frustrating to be able to see an element but not be able to access it.
    We currently allow access to elements based on their z-order. Z-order is the
    order of how objects (such as shapes and text) are stacked on top of each other
    in the actual design. The designer can rearrange the layers in XD to move them
    forward or behind other objects. If you find yourself unable to access an element
    in the Design Spec, keep calm and don’t panic. Simply ask the designer to
    rearrange the layers in XD to make them accessible for…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. [Windows] Adobe Illustrator imported .svg with images dragged and dropped into Xd is offset and tiled.

    Xd Version: 0.8.22.17 Beta, CS 2.4.3.114
    Adobe Illustrator Version : 21.1.0 (64-bit)
    Windows 10 Home
    Version 1703
    OS Build 15063.608

    Method 1 (Drag and Drop from Browser)
    1. Create rectangle 400x400
    2. Open any browser. Locate a .jpg image
    3. Drop and drag image onto 400x400 rectangle
    4. Select artboard
    5. Export artboard as .svg (embed image)
    6. Open Adobe Illustrator
    7. Open exported .svg in Adobe Illustrator

    Result
    see Ai_OpenSVG.png

    The image's 0,0 (top Left) co-ordinate is offset

    Expected Result
    see MS_Edge.png

    Browser Checklist
    Displaying as Expected : Internet Explorer
    Displaying as Expected : Microsoft Edge
    Displaying as Expected…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We have a feature in our backlog to improve the SVG export wrt transformations. The Illustrator team will likely improve their SVG import as well so that in the future these offset problems will be gone.

    Cheers,
    M.

  19. Fonts do not automatically reload after installation on Windows 10

    I'm using a font in a document. I remove the font from the computer and re-install a new version of the font (with the same name) but XD doesn't recognize new glyphs. It's an icon font. I need to restart XD to see the new glyph.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! This is a known issue with the Windows UWP platform, and we are working with Microsoft to fix the issue any future version of Windows 10. I’m marking this as watched in order to track the issue publicly. Thanks!

    Elaine

  20. Subtracted text in symbol always changes all instances on editing

    Version: 0.8.22.17

    When you create a symbol with some shape and text and the text is subtracted from the shape, then modifying the text in one instance changes the text in all instances.
    It seems in such a case text is treated as shape instead of as text and therefore changes the symbol itself and all instances.

    I've attached a sample .xd file that illustrates this issue.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for letting us know about this issue Edmund. I’ve logged a bug and sent it to our team of developers to take a look.

    Debbie

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