Adobe XD: Bugs (Read-Only)

PLEASE NOTE THE FOLLOWING CHANGE FOR BUG REPORTS

IMPORTANT: User Voice Bugs forum is now read-only. To learn more about this change, visit https://adobexd.uservoice.com/forums/353010/suggestions/38475424

You can reach our support team in the following:
- Adobe XD Community Forum, https://forums.adobe.com/community/adobexd

For current XD Known Issues list visit,



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  1. Error Code: 49

    Trying to save a project (also tried "Save As") and got the following error:
    "There was an error saving file agc9f88.tmp
    (Error Code: 49)
    The file could not be saved. Please try saving again."

    18 votes
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    bug-needs-more-info  ·  12 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  2. Artboards vanish when dragging between dual screens

    XD Version 17.0.12.11
    On MacBook Pro 15" 2017, MacOS Mojave 10.14.4

    Connect 2nd screen
    Open XD file with multiple artboards.
    Drag X window from laptop screen to 2nd screen.
    Artboards vanish and left with grey background.

    6 votes
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    bug-needs-more-info  ·  6 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  3. XD file created on Windows break lines to Mac (when using shift+enter not recognized)

    1. Version: 14.0.42.14 Windows (Starter)
    Version: 15.0.12.8 Mac (Starter)

    2. when using shft + Enter is not recognized by Mac
    when using only Enter is recognized by Mac

    3. New line created on Windows to be recognized by mac consistenly

    4. Some new lines missing when open the file from Mac

    5.
    5.1. attached screenshot file opened from Mac
    5.2. original XD file created on Windows test3.xd

    6 votes
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    4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kamen:

    Thanks for including your files to help with this.

    What you’re seeing is expected Shift + Enter is not recognized or needed as a way to setup single space line break. Mac and Win should both recognize “only Enter” for single line break. You can use “Line Spacing” control in Property Inspector if you’d like different spacing.

    Is there something you’re specifically looking for that you’re unable to do by selecting “only Enter”?

    Thanks!
    Nina
    Adobe XD

  4. [Windows 10] Adobe XD closes itself when Windows go to sleep

    Version of Adobe XD: 12.0.12.10 (Starter)
    Steps to reproduce the issues:
    1. Open Adobe XD on Windows 10 machine
    2. Leave the machine until it sleeps for certain amount of time, which I'm not sure how long
    3. Wake Windows up and Adobe XD magically disappears from the taskbar
    4. Attempt to re-open Adobe XD will result in fresh session which previous work is not resumed.
    Expected result: Able to resume Adobe XD work after a moderately long sleep of Windows 10 machine.
    Actual result: Adobe XD closes itself after a moderately long sleep of Windows 10 machine, attempt to…

    4 votes
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    I'm on Mac OS Mojave version 10.14.3 (18D109)
    XD Version 17.0.12.11 (17.0.12.11)

    Crash Thread:

    Process: Adobe XD [3071]
    Path: /Applications/Adobe XD CC/Adobe XD CC.app/Contents/MacOS/Adobe XD
    Identifier: com.adobe.xd
    Version: 17.0.12.11 (17.0.12.11)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe XD [3071]
    User ID: 501

    Date/Time: 2019-03-12 19:12:57.056 -0500
    OS Version: Mac OS X 10.14.3 (18D109)
    Report Version: 12
    Anonymous UUID: 9C4F4435-0327-87AE-FD1D-0B014D029C3B

    Time Awake Since Boot: 6000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception…

    3 votes
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    2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  6. XD keeps crashing after October 2018 Update

    MacBook Pro (15-inch, 2016)
    Processor 2.9 GHz Intel Core i7
    Memory 16 GB 2133 MHz LPDDR3
    Graphics Radeon Pro 460 4096 MB
    Intel HD Graphics 530 1536 MB

    After using XD every half an hour to 1 hour or so, the program becomes unresponsive. And eventually having to force quit the software or restart my computer again and again.

    According to my activity monitor, XD takes up the most memory at 5GB.

    3 votes
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can't Save File (Error 49 and Others) & The Magic Disappearing Artboards

    I occasionally have numerous issues saving files.

    1. I get Error 49 when saving a file to the cloud. This issue has been reported elsewhere and the "fixes" described have been no help to me.
    2. After Error 49 I try to rename the file, get same issue.
    3. After trying to rename the file I try to save the file locally, XD refuses with a nondescript error along the lines of "Cannot save file".

    The most commonly linked resolution for Error 49 I have found is to make sure Cloud Sync is up to date, sign out & back…

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  8. Adobe XD disables USB device

    When opening Adobe XD, a USB video conference device (Meeting Owl) gets disabled and will not work again until rebooted and Adobe XD is closed.

    Defect appears similar to:
    https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/37108174-usb-preview-doesn-t-update-after-previewing-a-clou

    I have been working with the Meeting Owl development team (support@owllabs.com.) to diagnose the issue and they are happy to help in any way they can.

    I'm on a 2015 Macbook Pro, running OS Mojave 10.14.5

    Thanks
    Mark

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  9. creative cloud libraries doesn't load in XD

    XD 17.012.11 / Win 10 (1809)
    I have tried to do all steps https://helpx.adobe.com/de/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html but nothing work. In other applictions the libraries works well.

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  10. The application is very slow!

    The application is very slow!
    My computer is strong enough and this is not a computer problem.
    After the last update is impossible to work!

    Sorry for my English!
    Thanks!

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  11. xd closes and eat memory when switching number of monitors

    XD closes or eats my memory when I go from dock station to laptop and back again. Sometimes it craps out and nothin will load, i'll have to force it shut and then open it back up again off my dock and just working off the laptop. Other times it tries to close itself and I'll have are you sure you want to exit windows when I put my laptop to sleep and then wake it back up. It seems like the switching from laptop view with 2 additional monitors to only laptop is the issue.

    laptop
    i7 2.8 16gb…

    2 votes
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    0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  12. Issue with icon shortcut

    Hi,

    we have some issues with Adobe XD on Windows 10, we are on a multi-user environnement (domain AD). I have to create a shortcut for all users with command shell:appsfolder, then copy the icon to public desktop.
    But sometimes icon disappears for all users, sometimes icon becomes white (blank file icon, but Adobe XD is still usable). These bug is very annoying we have to tweak at least 50 computers to make the icon visible again and four times last year.
    Windows v1709 and Adobe XD version before 10.0.12.9

    And the new thing sometimes I notice is icon disappears…

    2 votes
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  13. Layer Rename pop-up

    When I rename my layers the pop-up show and I can click/select the "Bold, italic etc." when you focus out it doesn't apply on the layer name but when you try to rename it will reflect

    Also when y rename -> highlight the word -> right click the menu will show with "Bold, italic etc".

    I don't see this as a feature, I think It was a bug?

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  14. XD Hangs when you press CTRL Z and X accidentally

    This issue is been around for last 6 months, when you working if you accidentally press control Z and X simultaneously, XD will hang for few moments and force closes. Please fix it ASAP, its gets really annoying when we working on something and suddenly nothing will work

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  15. XD getting cut in half on windows computers

    It has a green outline around the app. It gets cut in half. Making it full screen or adjusting it dose not reveal more of the app.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  16. Files saved in Windows cannot be opened in Mac

    Yesterday I was working on a design on my Windows PC, and when I tried to open in on my Mac today it says I am running an older version and cannot open the file.

    But my Creative Cloud says the XD is up-to-date. I even did check for updates and still the same. The XD Version on my Mac is 18.0.12.9 and I am not sure what is the Windows version.

    If either of the OS updates faster than the other it is a big issue for the designers who work on the both platforms.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  17. Artboard exportation in HD resolution not working at all

    Version of Adobe XD: 19.2.22 windows
    Steps to reproduce the issues: try to export artoboards at resolution superior than 1x (via web, iOS or Android Export)
    Expected result: Expecting to get images at different resolutions
    Actual result: All images in all folders have 1x resolution (360x640 working with android mobile artboard)

    1 vote
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  18. Crash on XD at startup (V 19.1.22)

    After I run the XD (V 19.1.22) I see a grey screen then it freezes, after a couple of seconds it crashes. The previous versions work fine.

    Also, when installing both versions at the same time, the oldest version fails at installing on Creative Cloud App

    2 votes
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't Export from XD to After Effects.

    I accidentally updated my after effects from 15.1.2 to the newest version but needed to revert so I deleted the new version and went back to the old. XD will no longer will transfer my files to AE. I need to stay on the old version of AE for now for certain plug in compatibility. Please help!

    1 vote
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
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