Adobe XD: Bugs (Read-Only)

PLEASE NOTE THE FOLLOWING CHANGE FOR BUG REPORTS

IMPORTANT: User Voice Bugs forum is now read-only. To learn more about this change, visit https://adobexd.uservoice.com/forums/353010/suggestions/38475424

You can reach our support team in the following:
- Adobe XD Community Forum, https://forums.adobe.com/community/adobexd

For current XD Known Issues list visit,



Thank you!
Adobe XD Team


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  1. Use of Symbol term still in context menu

    I noticed that after converting some linked "components" into local components: The term "symbol" is still used in the undo option in the context menu.

    1 vote
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  2. XD Hangs when you press CTRL Z and X accidentally

    This issue is been around for last 6 months, when you working if you accidentally press control Z and X simultaneously, XD will hang for few moments and force closes. Please fix it ASAP, its gets really annoying when we working on something and suddenly nothing will work

    1 vote
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  3. XD getting cut in half on windows computers

    It has a green outline around the app. It gets cut in half. Making it full screen or adjusting it dose not reveal more of the app.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  4. Files saved in Windows cannot be opened in Mac

    Yesterday I was working on a design on my Windows PC, and when I tried to open in on my Mac today it says I am running an older version and cannot open the file.

    But my Creative Cloud says the XD is up-to-date. I even did check for updates and still the same. The XD Version on my Mac is 18.0.12.9 and I am not sure what is the Windows version.

    If either of the OS updates faster than the other it is a big issue for the designers who work on the both platforms.

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  5. Artboard exportation in HD resolution not working at all

    Version of Adobe XD: 19.2.22 windows
    Steps to reproduce the issues: try to export artoboards at resolution superior than 1x (via web, iOS or Android Export)
    Expected result: Expecting to get images at different resolutions
    Actual result: All images in all folders have 1x resolution (360x640 working with android mobile artboard)

    1 vote
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    bug-needs-more-info  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Crash on XD at startup (V 19.1.22)

    After I run the XD (V 19.1.22) I see a grey screen then it freezes, after a couple of seconds it crashes. The previous versions work fine.

    Also, when installing both versions at the same time, the oldest version fails at installing on Creative Cloud App

    2 votes
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  7. Can't Export from XD to After Effects.

    I accidentally updated my after effects from 15.1.2 to the newest version but needed to revert so I deleted the new version and went back to the old. XD will no longer will transfer my files to AE. I need to stay on the old version of AE for now for certain plug in compatibility. Please help!

    1 vote
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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  9. Live preview doesn't work on Windows 10

    When working on my prototype, I plug in my iPhone 7 in my computer so to see the live preview of my modifications, but the software and the adobe XD app don't recognize each other so I can't see the preview on my iPhone.

    Currently using the latest version of XD 19.1.22.6

    1 vote
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  10. Doesn't show and charge my files

    1.- 19.0.22.9
    2.- When I open Adobe XD for the first time, when I restart o turn up any of my computers.
    3.- Just open once to begin to work
    3.- I open Adobe XD and have an eternal animation without charge my documents. I can't do anything until I close the software, and I open again.

    1 vote
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    bug-filed  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  11. Windows 10 Jump List Incorrect Behaviour

    With XD not running, right clicking on its icon in either Start Menu or if pinned to task bar brings up the jump list as expected. The jump list is separated into two sections, "Recent" and "Recently Used Files". Clicking on an item in "Recently Used Files" does not open the file, it opens XD with no file.

    Further, files are not added to the "Recent" section of the jump list if opened from the Home screen of XD, Recent section. They are only added to the "Recent" section of the jump list if opened from File Explorer.

    Windows 10…

    1 vote
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    bug-filed  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  12. I have a problem running adobe xd although I have updated all drivers in my laptop(window 10)

    I have a problem running adobe xd although I have updated all drivers in my laptop(window 10)

    1 vote
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    bug-fix-in-progress  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  13. My Adobe XD didn't start

    I can't start adobe xd. It just shows gray screen and after few second close.
    I try to uninstall adobe xd and adobe creative cloud but it didn't work.

    Version of Adobe XD : 17.0.12
    Window 10 version 17763.379

    1 vote
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  14. I can run the app after March Update

    I can even run the app after March Update! I'm very angry and if I don't receive any answer, I will decide to stop using Adobe XD! I tried many ways to let your team know about this problem including Twitter and Adobe XD user voice.

    Adobe XD: 17.0.12.11
    MacOS: 10.14.3
    Adobe CC: latest version

    1 vote
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  15. XD have not saved file. I AM SO ANGRY!

    I have done design, save work and create link for preview. Later I opened document but it lose a lot of elements I have done. So I have document previously saved (yesterday).

    1 vote
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    0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Oleg:

    Sorry to hear you’re having issues with your XD files.

    Some info to help with investigation:
    - XD version
    - OS version

    Where was the file saved? Did you see any errors during save, open or close of the file? Has this happened before or with all files?

    Thanks in advance for your input.

    Cheers!
    Nina
    Adobe XD

  16. corrupted file

    Dear
    My name is Leonardo Molinar.
    I use the "Adobe XD CC" version.
    I created a file called "straty".
    I was working on it when, suddenly, an error occurred, a white screen appeared with an error message that I could not capture.
    I was working on this project several weeks ago.
    I desperately need to retrieve the latest version of this file. I can not miss this job and all my time dedicated to it.
    I sincerely ask the Adobe support team to recover this file.

    File: straty
    Last action on this project: 02/21/2018.

    I await your manifestations.
    Thank you…

    1 vote
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  17. sorry we can't open this document xd

    My System shutdown due to a power surge and instantly after rebooting it shows "sorry we can't open this document xd". The file is saved in Cloud Documents

    1 vote
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  18. [Win10]Not launching anymore after newest update

    After I installed the newest update of Adobe XD on my Windows 10 system it is not launching anymore. The window closes half a second after it opened.
    Or the other case it that it opens for 10 seconds as "white screen" where the window is loaded and nothing is shown.

    1 vote
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Jan:

    I suggest you try the following:
    - Follow troubleshooting steps here, https://helpx.adobe.com/xd/kb/after-launch-adobe-xd-shows-white-screen-and-crashes.html

    - Use Creative Cloud cleaner to resolve installation issues, https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    If issue persists after the above, please run log collection tool https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html & share the file.

    Thanks!
    Nina
    Adobe XD

  19. [Win] White Home screen, then hard exit on open

    I just updated to the newest Adobe XD version using the Creative Cloud tool. The installation appears to have worked fine. But when I start XD, it shows a blank screen and after a few seconds returns to desktop.

    The Application log from Windows shows the following:

    Faulting application name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba
    Faulting module name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba
    Exception code: 0xc0000005
    Fault offset: 0x000000000171067c
    Faulting process id: 0x41a0
    Faulting application start time: 0x01d4b94af94906ab
    Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe
    Faulting module path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe
    Report Id: b3c4e54e-018c-460f-88d2-bd8e4d1daefa
    Faulting package full…

    1 vote
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    bug-needs-more-info  ·  6 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adobe XD stop working any time while opening opening project or changing something in win10

    I am facing self closing problem many time when i start new project and create any object on XD and the XD close by self so please solve my this problem thanks.

    1 vote
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