Adobe XD: Bugs (Read-Only)

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IMPORTANT: User Voice Bugs forum is now read-only. To learn more about this change, visit https://adobexd.uservoice.com/forums/353010/suggestions/38475424

You can reach our support team in the following:
- Adobe XD Community Forum, https://forums.adobe.com/community/adobexd

For current XD Known Issues list visit,



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  1. Error Code: 49

    Trying to save a project (also tried "Save As") and got the following error:
    "There was an error saving file agc9f88.tmp
    (Error Code: 49)
    The file could not be saved. Please try saving again."

    18 votes
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    bug-needs-more-info  ·  12 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  2. Artboards vanish when dragging between dual screens

    XD Version 17.0.12.11
    On MacBook Pro 15" 2017, MacOS Mojave 10.14.4

    Connect 2nd screen
    Open XD file with multiple artboards.
    Drag X window from laptop screen to 2nd screen.
    Artboards vanish and left with grey background.

    6 votes
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    bug-needs-more-info  ·  6 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  3. XD file created on Windows break lines to Mac (when using shift+enter not recognized)

    1. Version: 14.0.42.14 Windows (Starter)
    Version: 15.0.12.8 Mac (Starter)

    2. when using shft + Enter is not recognized by Mac
    when using only Enter is recognized by Mac

    3. New line created on Windows to be recognized by mac consistenly

    4. Some new lines missing when open the file from Mac

    5.
    5.1. attached screenshot file opened from Mac
    5.2. original XD file created on Windows test3.xd

    6 votes
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    3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kamen:

    Thanks for including your files to help with this.

    What you’re seeing is expected Shift + Enter is not recognized or needed as a way to setup single space line break. Mac and Win should both recognize “only Enter” for single line break. You can use “Line Spacing” control in Property Inspector if you’d like different spacing.

    Is there something you’re specifically looking for that you’re unable to do by selecting “only Enter”?

    Thanks!
    Nina
    Adobe XD

  4. [Windows 10] Adobe XD closes itself when Windows go to sleep

    Version of Adobe XD: 12.0.12.10 (Starter)
    Steps to reproduce the issues:
    1. Open Adobe XD on Windows 10 machine
    2. Leave the machine until it sleeps for certain amount of time, which I'm not sure how long
    3. Wake Windows up and Adobe XD magically disappears from the taskbar
    4. Attempt to re-open Adobe XD will result in fresh session which previous work is not resumed.
    Expected result: Able to resume Adobe XD work after a moderately long sleep of Windows 10 machine.
    Actual result: Adobe XD closes itself after a moderately long sleep of Windows 10 machine, attempt to…

    4 votes
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  5. Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    Adobe XD will not open on Mac OS Mojave Just happened after update - App crashes immediately

    I'm on Mac OS Mojave version 10.14.3 (18D109)
    XD Version 17.0.12.11 (17.0.12.11)

    Crash Thread:

    Process: Adobe XD [3071]
    Path: /Applications/Adobe XD CC/Adobe XD CC.app/Contents/MacOS/Adobe XD
    Identifier: com.adobe.xd
    Version: 17.0.12.11 (17.0.12.11)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe XD [3071]
    User ID: 501

    Date/Time: 2019-03-12 19:12:57.056 -0500
    OS Version: Mac OS X 10.14.3 (18D109)
    Report Version: 12
    Anonymous UUID: 9C4F4435-0327-87AE-FD1D-0B014D029C3B

    Time Awake Since Boot: 6000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception…

    3 votes
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    2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  6. Adobe Illustratorからコピペすると、フォント情報が正しく引き継げない

    # 再現方法

    1. Illustratorで「ABCD」とテキストをうち「游ゴシック体 Bold」を指定
    2. XDで新規ファイルを作成
    3. 1のテキストをコピーして2にペースト
    4. [発生] 貼り付けたテキストが「游ゴシック体 bold」(※Bが小文字)になっており、フォントの表示が正しくない。
    5. 4のXDファイルを名前をつけて保存し、閉じて、開く
    6. [発生] 「1個のフォントが見つかりません。環境にないフォントを表示」というエラーメッセージが出て、「• YuGothic-bold」が無いと言われる。

    # 問題点

    Illustratorからコピペした場合にきちんとフォント情報が正しく引き継げていません。
    その他の日本語フォントでも起こります。
    エラー部分で表示されるフォント名もUIの表記と合わせて日本語にするべきではないでしょうか?

    # 環境

    XD 15.0.12.8
    Illustrator 23.0.1

    3 votes
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    bug-filed  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  7. XD keeps crashing after October 2018 Update

    MacBook Pro (15-inch, 2016)
    Processor 2.9 GHz Intel Core i7
    Memory 16 GB 2133 MHz LPDDR3
    Graphics Radeon Pro 460 4096 MB
    Intel HD Graphics 530 1536 MB

    After using XD every half an hour to 1 hour or so, the program becomes unresponsive. And eventually having to force quit the software or restart my computer again and again.

    According to my activity monitor, XD takes up the most memory at 5GB.

    3 votes
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  8. URGENT: XD does not open files and just closes

    After I updated XD to the latest version as of 19 Aug 2019; the program just keeps crashing and closing.

    Please look at the attached video.

    2 votes
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    bug-fix-in-progress  ·  2 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't Save File (Error 49 and Others) & The Magic Disappearing Artboards

    I occasionally have numerous issues saving files.

    1. I get Error 49 when saving a file to the cloud. This issue has been reported elsewhere and the "fixes" described have been no help to me.
    2. After Error 49 I try to rename the file, get same issue.
    3. After trying to rename the file I try to save the file locally, XD refuses with a nondescript error along the lines of "Cannot save file".

    The most commonly linked resolution for Error 49 I have found is to make sure Cloud Sync is up to date, sign out & back…

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adobe XD disables USB device

    When opening Adobe XD, a USB video conference device (Meeting Owl) gets disabled and will not work again until rebooted and Adobe XD is closed.

    Defect appears similar to:
    https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/37108174-usb-preview-doesn-t-update-after-previewing-a-clou

    I have been working with the Meeting Owl development team (support@owllabs.com.) to diagnose the issue and they are happy to help in any way they can.

    I'm on a 2015 Macbook Pro, running OS Mojave 10.14.5

    Thanks
    Mark

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  11. Color picker lag motion

    while i used the color picker, i have a problem the cursor lag movement. it move delay.
    i used OMEN Mouse 400 on window 10 with Adobe XD 18.0.12.9 version. but i used another mouse and touch pad on the same computer it works perfectly. so when i used a OMEN Mouse 400 on another computer( MacBook Pro) it works without any delay.

    2 votes
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    limitation-with-workaround  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  12. creative cloud libraries doesn't load in XD

    XD 17.012.11 / Win 10 (1809)
    I have tried to do all steps https://helpx.adobe.com/de/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html but nothing work. In other applictions the libraries works well.

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  13. The application is very slow!

    The application is very slow!
    My computer is strong enough and this is not a computer problem.
    After the last update is impossible to work!

    Sorry for my English!
    Thanks!

    2 votes
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    bug-needs-more-info  ·  3 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  14. xd closes and eat memory when switching number of monitors

    XD closes or eats my memory when I go from dock station to laptop and back again. Sometimes it craps out and nothin will load, i'll have to force it shut and then open it back up again off my dock and just working off the laptop. Other times it tries to close itself and I'll have are you sure you want to exit windows when I put my laptop to sleep and then wake it back up. It seems like the switching from laptop view with 2 additional monitors to only laptop is the issue.

    laptop
    i7 2.8 16gb…

    2 votes
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    0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  15. Font used on Mac not recognized in Windows and vice versa

    The very same font (same file used for installation on both systems) is not recognized by Windows if created on Mac and the other way round.

    XD Version Mac: 14.0.42.14
    XD Version Windows: 14.0.42.14

    The Affected font is Barlow.

    To reproduce I create an XD file on Mac or Windows, add a text label using the font Barlow (any of its flavors) and open it then on the other OS. It will report that there is a font missing. The name of the Font is Barlow, however it is not recognized.

    Attached are a file created on windows as well…

    2 votes
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    feature-in-progress  ·  0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  16. Issue with icon shortcut

    Hi,

    we have some issues with Adobe XD on Windows 10, we are on a multi-user environnement (domain AD). I have to create a shortcut for all users with command shell:appsfolder, then copy the icon to public desktop.
    But sometimes icon disappears for all users, sometimes icon becomes white (blank file icon, but Adobe XD is still usable). These bug is very annoying we have to tweak at least 50 computers to make the icon visible again and four times last year.
    Windows v1709 and Adobe XD version before 10.0.12.9

    And the new thing sometimes I notice is icon disappears…

    2 votes
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  17. Pinch Zoom crashing XD

    When Zooming in using the track pad of a Surface Book XD crashes all opened windows. If I wait approx 5sec after doing anything and then zoom it works fine.

    has happened on all XD updates
    Microsoft Surface book.

    1 vote
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    0 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  18. Visual glitch pop-in when right clicking

    Every time I right click, these black corners pop in on the contextual menu's rounded corners. It's like the system is filling that transparent space with black pixels.

    Look at the attached vid.

    1 vote
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    1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  19. HDMI Mirroring renders XD unsuable

    Whenever I plug an HDMI cable to present a design from XD, all XD windows' canvases become gray, and I can't interact with anything from the canvas. Only XD application have this issue, as I can use all other applications fine.

    And when im using 'Extended Desktop' feature, XD is fine on my laptop, but moving the window to the other display makes the canvas gray as well.

    It's worth noting that this started for me few months back, however amongst my peers, only I seem to be affected.

    I wasn't sure if it was Adobe's fault or not. and…

    1 vote
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    bug-investigation-in-progress  ·  4 comments  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
  20. Layer Rename pop-up

    When I rename my layers the pop-up show and I can click/select the "Bold, italic etc." when you focus out it doesn't apply on the layer name but when you try to rename it will reflect

    Also when y rename -> highlight the word -> right click the menu will show with "Bold, italic etc".

    I don't see this as a feature, I think It was a bug?

    1 vote
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    bug-needs-more-info  ·  1 comment  ·  System  ·  Flag idea as inappropriate…  ·  Admin →
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