Sharing Large File (350MB) With Another User
Version of Adobe XD & Creative Cloud:
Computer A: Version 184.108.40.206 | Creative Cloud Sync 220.127.116.112
Computer B: Version 18.104.22.168 | Creative Cloud Sync: 22.214.171.1242
Steps to Reproduce The Issues:
1.) Click "Share"
2.) Choose "Invite To Edit"
3.) This asks for the sharing email
4.) Recipient receives email and link to open in the local XD
5.) The file starts to open by showing a loading bar but then fails to show an error (attached)
What should happen after 4 is to be able to open file. This has been possible in smaller XD files, but for some reason it hasn't be possible with this specific file.
We updated both versions on each computer to:
Computer A: Version 126.96.36.199 | Creative Cloud Sync: 188.8.131.522
Computer B: Version 184.108.40.206 | Creative Cloud Sync: 220.127.116.112
A new link was generated for sharing as well. When I went to open up the file, it loaded 3/4 full but then crashed, producing a "Sorry, we can't open this document" error again.
AdminLalita (Admin, Adobe) commented
For using cloud documents its recommended to have same version of XD for all users.
On computer B, I see version mentioned is 22.0. Can we please try upgrading it to 22.1 and then check once?
Please let us know whether that works for you or not.