Keyboard stops working
After XD has been open for just a couple of minutes, the keyboard no longer works in the application. No keyboard shortcuts work - ctrl+s to save, ctrl+z to undo, space to switch to drag tool...nothing works.
I quit the app and reopen, then the keyboard works for a couple of minutes before cutting out again. This has become a HUGE problem since the July 15, 2019 update.
XD had issues with the operating system and Microsoft has fixed it. You'll have to update your operating system to Windows 10 RS5 (build 17763.465).
If the issue still persists after the update, you could revert.
Rajesh, it's Windows 10 Pro, version 1803 (build 17134.590)
The problem still occurs many times per day for me. It will be rather difficult to make a video of this. All you will see is me moving a mouse pointer above the XD window (you will not see that I can't use a keyboard rather, right? - that I'm pressing keboard keys and nothing happens), then moving it above a window of different application, clicking there, moving back above XD window, clicking there, and be able to use the keyboard again (type or press spacebar to move the document around instead of dragging an element).
Thank you for reporting this.
-Could you specify which OS version you are using (using "winver" command will provide the version)
- you've mentioned that "it was a problem a long time ago" are still facing the issue? If yes, could you share a video of the issue?
It was a problem long, long time ago, at least for me. However, there is a quick fix: make another application active for a moment, and then go back to XD. The keyboard should work again (works for me). Very annoying, indeed, especially if you're working fast and want to drag the whole design (spacebar + mouse drag), and you end up dragging the whole group of random elements somewhere else...
Ver. 188.8.131.52 on Windows 10 Pro English (Canada) keyboard - entire keyboard doesn't work.
Thank you for reporting this. We tried to reproduce this issue at our end but we couldn't.
Some details would help us to identify the issue.
- since you have mentioned 15th July 2019 release, there was a new version (XD 21.1.12) that was released yesterday. Could you update and check if it is working fine?
- os version.
- also, the entire keyboard isn't working or only the shortcuts aren't working?
- which keyboard language is installed in the OS?
Hoping you hear from you.