My name is Leonardo Molinar.
I use the "Adobe XD CC" version.
I created a file called "straty".
I was working on it when, suddenly, an error occurred, a white screen appeared with an error message that I could not capture.
I was working on this project several weeks ago.
I desperately need to retrieve the latest version of this file. I can not miss this job and all my time dedicated to it.
I sincerely ask the Adobe support team to recover this file.
Last action on this project: 02/21/2018.
I await your manifestations.
Thank you very much.
What error are you seeing? Have you had a chance to run through this troubleshooting guide? https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html
Hi, i have the same problem with a xd file.
I can't run it also after re-install CC.
Can i try to send you my file?
That file was criated in 02/21/2019.