[Mac] Intermittent save issues (G15132)
If you're anything like us, you save compulsively--saving after every rectangle and every edit to the perfect path, knowing that things like power grids can fail at any time. However, some Mac users may occasionally not being able to save, which, as we all know, is a Very Bad Thing. We're working on a fix to the problem right now and are trying to bring the fix to you as soon as possible. If you experience this, we recommend that you export all of your artboards to SVG in order to minimize the data loss. If you've hit this once and want to avoid it in the future, we recommend closing and relaunching Adobe XD every day, saving along the way, of course.
Please upvote this story if you're hitting it so that we can contact you via Email when we've deployed a fix.
We’ve fixed this in our latest Mac release this morning, which should be available via the Creative Cloud as of this morning. Please go to your desktop Creative Cloud application to download the app! If you don’t see an update, select the gear icon, then select “Check for App Updates.” You should then be able to see the update.
4 commentsComments are closed
Nathan Stevenson commented
Hi there I have just lost 60% of my work on a new website including many screens and lots of copy. There was no explanation whatsoever for the crash. I clicked onto the XD screen and then it popped out to the user login screen. I logged in and the Mac computer had rebooted. I am on the latest version of OSX (Oct 2017) and have a Macbook Pro. There should be no reason for this and there MUST be a working or temp file stored somewhere with the artbooks that I created. I cannot believe Adobe would be irresponsible enough to release software without AUTOSAVE. It's just a case of writing the memory to hard drive periodically.
I don't know what happened, but after I installed the update, I somehow still lost work. I'm able to save/open files, but the last two files I had open did not have changes saved and I lost many many hours of work. I don't know if maybe my laptop ran outta battery or the system restarted, but the latest work I had open is no longer there. It would be great if the files auto-saved so that one does not have to rely on manually saving the files all the time.
Thank you! I was able to copy artboards, close XD install update and still paste artboards after installation. Only lost the linking in the prototype section. Thanks for the update, greatly appreciated!
Please fix this! I have several files open and I'm afraid to close them as I'll lose them forever!