Real time preview doesn't work - XD on Mac + Android device(nexus 5)
Android version: Marshmallow 6.0.1
Mac XD version: September update 0.5.22.8
Android USB setting: MTP(media transfer protocol)
1. Worked on prototype in XD
2. Connected android device(Google nexus 5) through USB.
3. I can see that usb is connected from the charging icon on mobile device.
4. XD mobile says "connect your device with a usb.." and when I click on mobile icon on top right in XD app on mac, it says "connect ios or android devices using usb...".
I am not sure if there are any other settings that I missed?
For those who still observe this issue, please review details in this post regarding device and XD version info. If you note similar issues, please create new post for best support in investigation.
8 commentsComments are closed
This issue is still persisting in ios.
This issue is still persisting
Greg N commented
After latest updated XD Preview not working.
I have a Pixel 2 connected to my laptop via usb-c to regular usb converter.
Phone is not showing artboard and XD on computer says to connect device.
Not sure what happened since the last update but XD preview worked for me before. Same phone same connection type.
AdminChris Nuuja (Admin, Adobe) commented
Try this: unplug and replug your usb cable. Or open another document, then go back to this document. Let me know if this solves it.
There is a bug in this version of XD where the very first time XD gets a request from mobile XD app for a document, it can get stuck. The second and subsequent requests go through.
I am having the same issue. I'm positive that the USB connection is using MTP; I've made sure to follow the recommended steps sequentially, being sure to fully stop both XD apps before connecting and re-opening. I'm using a Pixel XL, Android 7.1, over USB-C to USB-3.1 (the cable came with the phone, so the quality and supported protocols are assured), with a late 2015 MacBook Pro running OSX 10.10.5 and the latest versions of both XD apps. As with other bug reporters, the feature has worked just fine with an iPhone.
Hi, please let us use the preview app without computer, let find out a solution to connect my account and play design anywhere without needing to plug in my usb to my phone.
Also, as a side note, I couldn't figure out a way to upload screenshots with my response! Attachments are only limited to the first post! I couldn't even edit the post.
I have taken screenshots and photos of all these scenarios. Let me know how I can share them here.
As I mentioned in the bug description, my phone's USB setting was on MTP (media transfer protocol). I tried connecting iphone to mac and it worked fine. Strange thing that i would like to highlight is that I have tried 3 usb cables just to rule out the cable compatibility issue. To my surprise, with cable 1, it didnt seem to work at all. With cable 2, I could see connection confirmation (tick followed by Android Device) on XD application but nothing on my android phone. With cable 3, worked like a charm with no issues at all. Please note that when I connected all these three cables, I double checked the connection status on mobile and made sure it is on MTP usb mode.