Adobe XD: Bugs (Read-Only)

PLEASE NOTE THE FOLLOWING CHANGE FOR BUG REPORTS

IMPORTANT: User Voice Bugs forum is now read-only. To learn more about this change, visit https://adobexd.uservoice.com/forums/353010/suggestions/38475424

You can reach our support team in the following:
- Adobe XD Community Forum, https://forums.adobe.com/community/adobexd

For current XD Known Issues list visit,



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Adobe XD Team


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  1. Guardado de archivos en assets.adobe.com/files en formato zip


    1. Version de Adobe XD 13.0.12.14

    2. Guardar archivo en Creative cloud files en formato .xd

    3. Poder ver mis archivos en mi andorid.

    4. El archivo se guarda en formato .zip

    Cada vez que guardo un archivo .xd en mi "carpeta creative cloud files" para poder observarlos desde mi android, el archivo se guarda en "assets.adobe.com/files" en formato zip y no me deja verlos en mi android.

    1 vote
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Domingo:

    I’ve seen this in a different post. The current workaround is to sync the folder to your local drive and open from there. Something else that has helped some users:
    - Copy the file to a local folder on your computer
    - Open it in Adobe XD
    - Save it under a different folder in CC
    - Sync the folder

    Hope this helps!
    Nina
    Adobe XD
    Thanks!
    Nina
    Adobe XD

  2. 1 vote
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    1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  3. Error 55:1-1:-1

    Adobe XD version 12.0.12.10
    Windows 10 Enterprise
    XD Project with 23 boards

    Reproduction sequence:
    1) Select Share - Publish Prototype
    2) Use default selections Allow Comments and Show Hotspot Hints
    3) Press "Create Public Link" button

    Expected result: A link to a prototype page
    Actual Result:
    A dialog:
    This service is temporarily unavailable. Please try again later ( error 55:1-1:-1).

    I try my companys wifi AND also via 4G. No difference.
    (It works fine to export my project to pdf-file)

    This bug has been reported many times. Why does Adobe close them without hfixing it?

    1 vote
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings:

    The error your seeing can have several root causes which makes tracking this down take some time. Sometimes it’s an indicator there’s a problem when the file is being prepared to share. Other times it can happen because of the next work connection.

    Some questions to see what could be happening here:
    - What build of Win10 are you working with?
    - Have you successfully published this file? If so, are you able to share the XD? If possible, can you post the original XD file for testing on my end?

    Thanks!
    Nina
    Adobe XD

  4. Cannot export files

    On my Mac book pro, I can't use XD to export any file of any type, it shows a progress bar, the progress bar stays at 98%, and I can't close the progress bar when I exporting any file, and even cannot close XD.
    I tried to export many kinds of sizes of XD (<16000 * 16000) and many new export paths, but the same problem was encountered.
    I tried to uninstall and reinstall XD multiple times and still encountered the same problem.
    I even used AdobeCreativeCloudCleanerTool.dmg to clean up all Adobe applications and then reinstall XD (using CreativeCloud

    1 vote
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  5. XD issues on Windows PreviewOS

    XD just doesn't work with Windows beta versions. I always switch to other software because of this. Please please fix this.

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Neha:

    In any preview build things are still in progress. Chances of things not working as expected are there. If there’s a specific issue, I encourage you to do a search here or other public forums to see if other users have encountered the same. If you don’t see it, do let us know and we can see if it’s something Microsoft or our team is aware of and tracking.

    For official XD system requirements, you can check this page https://helpx.adobe.com/xd/system-requirements.html

    Thanks!
    Nina
    Adobe XD

  6. Issues with large artboard

    Version of Adobe XD: 11.0.22.10
    System: Windows 10 (updated), GeForce GTX 750 Ti (drivers updated)

    Issue 1:
    When a large artboard (32232px heigh in my case) is exported or shared, some content near the bottom of the artboard is missing.

    Expected result:
    Attached as expected.png

    Actual result:
    Depends on the size.

    @1x edges are very pixelated. See attached result.png (even more noticeable for vectors; see icon.png)

    @2x some elements disappears. (mostly shapes with shadow and raster images) See result@2x.png (this button is built using two shapes - dark overlay which is still visible and "base" with applied shadow where only…

    1 vote
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    1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  7. Design specs sync

    Hi! I have about 50 screens in my file and both design specs and prototyping have worked perfectly. But last week when I was updating the links only 6 artboards appeared in design specs and prototype. I have tried to make new links, copying the artboards into a new file and linking everything from scratch – but nothing works. No, I can see 25 artboards - so there is progress but about half of the artboards are still missing. I have the newest version of Adobe XD. The project is confidential so unfortunately I can't share the file with you…

    1 vote
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    1 comment  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Amalie:

    Sorry to hear things aren’t working well for you.

    A few things that might help you troubleshoot what’s going on,
    Troubleshooting guide for common Design Spec publish issues: https://helpx.adobe.com/xd/kb/design-spec-errors-workarounds.html
    Checking the services status page for any updates or issues, status.adobe.com (Creative Cloud)

    Sometimes restating the system or publishing from a different network can “fix” things.

    Hope this helps!
    Nina
    Adobe XD

  8. Design Specs

    I am trying to update design specs of my project, and appears the message "There was a problem creating your design spec.

    Troubleshoot publish errors"

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  9. September update cannot export PDF, PNG on Mac OS

    September 2018 update has broken this feature. All exported files have 0k filesize.

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings Andrew:

    Can you provide further details? Do see this problem in all files? What about in a project with a single shape or artboard?

    I’m working with XD 12 on MacOS 10.12.6 and export of PDF + PNG (and JPG, SVG) is working without issues.

    Are you able to share your file via WeTransfer.com?

    Thanks!
    Nina
    Adobe XD

  10. Sign in request

    XD constantly requests signing in? Is there a good reason for this? If I'm already signed in to CreativeCloud this is irritating. I wouldn't want to sign in to every creative cloud app individually so why would is this happening?

    1 vote
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  11. Transparency Bug

    Greeting! Im using XD on a macbook pro 15' mid 2014.

    Everytime I open my XD project, some shapes get 80% transparency out of nowhere.

    So everytime I work on this project, the first thing I have to do is check all
    shapes on the file... Its taking too much of my time. Im even leaving the file open so I don't have to do it again and again.

    Please Fix!
    tks!

    1 vote
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  12. Clicking more then three times on a grouped object causes artboards to freeze, saving then enables the artboards again.

    Clicking more than three times on a grouped object causes artboards to freeze, saving then enables the artboards again.

    1 vote
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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings:

    Wondering if this might be a symptom of https://adobexd.uservoice.com/forums/353010-adobe-xd-bugs/suggestions/34689346 where users find the app stops responding but changing focus away and back resolves. I do note you make a different observation in that saving the file action recovers.

    Not something we’ve specifically observed on our end. Do you see this every time you click 3x into every grouped object? Or is it occasional. Can you try instead of saving changing focus away and back to XD to see if that fixes it as well?

    Thanks!
    Nina
    Adobe XD

  13. live preview doesn't works

    version: 11.0.0 (11791)

    I'm using MacBook for designing and I used to preview it in my google pixel 2 XL, it works fine up to a point after the android pie upgrade, it totally sucks.

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →
  14. open new

    I can't open/create new files

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  15. [Windows] Adobe XD ignores Handwriting input settings on Windows 10 1809

    There's an issue with Adobe XD on Windows 10 1809 that it ignores settings which disables handwriting input panel if system has Windows Ink enabled. Briefly said Adobe XD turns unusable with Windows Ink while using Wacom tablet.

    I've been trying to analyze and fix these issues myself to no avail - Touch and Handwriting service set to disabled and not running, computer policy (gpedit.msc) set to disable input panel + handwriting panel set to docked mode. Result is that Adobe XD shows handwriting input panel even this feature is disabled in the system and ignores windows settings.

    I consider…

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Tom!

    Somehow this post got lost in the shuffle. My sincere apologies for the delayed reply! it looks like there may be two things here: Win10 1809 build updates to inking + XD being UWP app. From the discussions and review I had on my end, the behavior you describe in XD is same in other UWP apps for these devices.

    All this said, wondering if there’s been further updates in the MS side that may have improved this. Do let me know.

    Truly sorry for the inconvenience.

    Sincerely,
    Nina

  16. Application not even opening

    version 14.0.42
    when you click on the application it opens the adobe xd application for a sec and then closes automatically

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    0 comments  ·  Functional  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings:

    Do you see any errors when this happens? Have you successfully worked with XD in the past? Or is this your first time installing.

    You may be seeing this due to XD not obtaining the required permissions. To help address, please follow the troubleshooting steps in this help page https://helpx.adobe.com/xd/kb/exit-code-183-while-installing-adobe-xd-windows.html

    Hope this helps!
    Nina
    Adobe XD

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