Show scroll bar in published prototypes
When you share a prototype with a client, it isn't immediately obvious that the design is scrollable. I have had a couple of instances of clients not knowing that the designs continue below the fold. An obvious scroll bar added to the prototype view when shared would solve this.
Brian R commented
I've experience this issue in past usability sessions. It's a huge issue with older folks.
Also, requiring the cursor to be over the prototype to scroll is a bit unrealistic.
Joey Sbarro commented
There used to be a scrollbar in the prototype, which looks like it has been removed. The products my company designs are mainly geared towards an elderly audience, and that is one of their preferred methods of navigation.As such, it would be a really great feature to add back in for our user tests.
Just started to learn Adobe XD and found out about this issue.
Adobe, ARE YOU FREAKING SERIOUS?! FIX THE DAMN THING NOW!
This option used to be in the prototypes, why was it not first voted on to remove the feature?
Now we have to vote to put it back in?
Yesterday we were testing some new functionality with a particularly "resistant to change" set of users so we were already on the back foot, the fact that there was no scrollbar for them to click on meant we were stuck on complaining about that for 15 minutes before we even got started on the design.
So then we had an "angry resistant to change" set of users trying to scroll using flaky Dell touch-pads.
"This is basic functionality that's been around for years .. you can't even get that right how can we trust you to design this software". - quote from user in the group.
I understand in the modern world that you and I don't need scrollbars because we're amongst it we live and breath it but there is still a generation that doesn't and is never going to change and they shouldn't be left behind.
The whole reason for using XD is so you can design the best experience for our users, if our users require a scrollbar to achieve their goal then we will build a scrollbar into the solution and the prototyping tool needs to accomodate this.
This is User Experience Design after all.
Think there should be an option to show the scroll bar in prototypes, so it gives you the best of both worlds. However, I think the priority is to fix the issue with scrolling as some people cannot scroll even by performing the correct actions ie trackpad and mouse wheel.
Joachim Tillessen commented
I think it is correct not to display scrollbars in prototypes for touch devices, because users wouldn't see them in the finished product either.
Rather than display scrollbars for all prototypes, I would make this optional for prototypes that are intended to simulate desktop products.
Overflow hidden on main div is very frustrating ... many clients can't scroll the mockup... embarrassing!!!!!
Darren Abela commented
I have spent hours trying to fix this for a client. So embarrassing.
This thread (and similar) start back in Jan 2018 and the issue still remains unresolved. Totally unacceptable.
This is a basic user expectation which makes any prototype product useless without it.
If Adobe doesn't start addressing this and other issues, I will need to move to another product.
Also, Adobe employees in threads could be far more helpful by raising the issue through the most effective channel on behalf of the community rather than redirecting them to do it themselves.
I there any reply from Adobe yet?
I worked on a prototype where paged scrolled on preview but nothing when I share a link.
It is so annoying!
Max Hancock commented
I can scroll and view then pages just fine, but when I share with my clients, none of them can scroll or view anything below the fold. What a waste of time for everyone. XD still has a long ways to go.
There are instances when I don't want to have the scroll bar, so I suggest adding an option to include the scroll bar with the preview. Make a little checkbox there.
This is a critical failure. Definitely not using XD until this is fixed
Hello everyone, i have the same problem. Its so dificult to me and my client; i really trying everything that i can but my work isnt showed , please we need an solution soon.
I have to agree with most of the other comments here. This is not a feature request, it's a bug report... :-(
Nick Taylor commented
If the client can interact and use a basic function like scroll, what is the point? Renders the whole purpose of this application a pointless exercise. Other than that its great - v. frustrating! And to see this is being flagged by users for the last 2yrs is a disappointing lack of action from Adobe.
Nick Taylor commented
If the client can't interact and use a basic function like scroll, what is the point? Renders the whole purpose of this application a pointless exercise. Other than that its great - v. frustrating!
amazing that a program for designing UX and UI has such poor UX and UI. Give us a scroll bar.
Why is such a basic browser feature not available in XD prototypes?
Our team has invested a lot of time building prototypes in XD for usability testing which now need to be rebuilt in another prototyping tool.
Due to missing vertical scroll bars some of our participants in testing have not been able to scroll. We have asked them to use two finger scrolling on a track pad but this hasn't always worked. We had to abandon those tests.
In later rounds of testing we ended up adding in our own jump link buttons to enable users to move down the page. This is unnatural behaviour as they would usually expect to see the browser scroll bar to move up and down the page.
This issue needs to be addressed urgently if Adobe wants XD to be taken seriously as a prototyping tool.
Our team won't be wasting any more time in XD and will be switching to Axure.
My customer has a laptop. No mouse. Her trackpad does not allow two-finger scrolling. Arrow keys do not work either.
So she is basically unable to scroll the designs! That's so embarrassing!
I love using XD but I have had to stop using the share function (the entire point of using XD in the first place) because no one can scroll what I send them. Please fix this ASAP