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Customer Journey map

Since it's an UX design app, why not add a customer journey map tab? UX designers could start from it, designing the user experience, defining channels, touchpoints, personas, actions and feelings... and then going deeper into visual designs and prorotypes.

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    Fabio Barreiro shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    7 comments

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      • Facu Puig commented  ·   ·  Flag as inappropriate

        So far XD is only a UI Tool, to be a complete "X" Tool needs to add features like the ones recueste here, "Whiteboard" (Some tool around do a decent job), "Personas", "FlowCharts" and so on. Make a complete UX Tool because so far only some web apps may have something usable.

      • Adriana Mandjarova commented  ·   ·  Flag as inappropriate

        I really embrace the idea! It will help keeping the ideation and ux design at one place while providing a overview of how an idea unfolds. Heads up!

      • Vincent Koopmans commented  ·   ·  Flag as inappropriate

        I really digg this idea. How awsome would it be to be able to view a Flowchart from the screens that are connected. That way all Stakeholders including dev can check all the steps.

      • julianmoreno commented  ·   ·  Flag as inappropriate

        It is an exceptional idea! the customer journey is the tool that consolidates the best user experience for the teams. If XD implements this functionality at some point, you have the potential to love all designers ux

      • Manuel Ryan Espinosa commented  ·   ·  Flag as inappropriate

        Personally I think this could be a great idea for the UX Research and Analysis Phase of the UX Wheel. However, I also think that this should be a separate app the can be joined with Adobe XD at a later point in time if the UX Community feels it is necessary. This is just my opinion. It would be interesting to see other peoples views on this as well.

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